Medical Assistant Customer

Phyllis Gloria Sims

PO BOX **** Ludowici, Georgia • 912-***-**** • W ***********@*****.***

OBJECTIVE

Dedicated Medical Assistant motivated to maintain patient satisfaction and contribute to Hospital or Medical Practice’s success.

EDUCATION

Ross Medical Education Center, Fort Wayne, Indiana MEDICAL ASSISTANT DIPLOMA (4.0 GPA) July 2016

Parkview Physicians Group – First Care Walk-in Clinic, Fort Wayne, IN Medical Assistant Externship J une 2016 - July 2016 RELATED SKILLS

● Urinalysis

● Venipuncture

● Injections

● Vital Signs

● Patient Scheduling

● Insurance billing & coding

procedures

● Word processing

● Telephone procedures

● Medical terminology

● HIPPA compliance

● Pulmonary function testing

● Sterilization techniques

● Patient charting

● Medical records management

● Financial recordkeeping

● Preliminary examinations

● Basic lab test Electrocardiogram

● Appointment scheduling

● Insurance verification

EXPERIENCE

Kroger Richmond Hills, Georgia

Cashier

October 2016 - Present

Work under timeline management and good customer services. Provide fast and accurate check out of items purchased.

Fort Wayne Newspapers Fort Wayne, Indiana

Carrier September 2008 - August 2016

Work under strict deadlines and respond to service requests. Guarantee positive customer experiences and resolve all customer complaints. Accurately log all daily customer account changes (vacation stops/holds, current customer account suspensions) Communicate all merchandise needs or issues to appropriate supervisors. CNC Industries Fort Wayne, Indiana

Assembly and Quality Control April 2007 - July 2008 Clean and finish sub-assemblies or assemblies using hand or power tools. Inspect finished products for quality and adherence to customer specifications. Assemble products as needed to insure proper working order. Recommend corrective actions to minimize rate of product defects.

Quality Goshen Indiana

Driver July 2004 - July 2005

Drove small buses, box truck, motor homes from Goshen, Indiana to other states. Read maps and followed written and verbal geographic directions. Report delays, accidents, or other traffic and transportation situations to bases or other vehicles using telephones or mobile two-way radios. Handle expense accounts for each trip.

LICENSES AND CERTIFICATIONS

● Basic Life Support and Cardiopulmonary Resuscitation American Health Association Valid Through April 2018

● EMT State Certified License

State of Indiana 1984-1985

● AAMA/CMA Certification

May 1, 2017

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