Customer Service Administrative Assistant

ANTOINETTE BARBER

**e Andover Circle, Princeton, NJ 08540

609-***-**** ******@*******.***

PROFESSIONAL HISTORY

Andersen Windows-Silver Line Division-North Brunswick, NJ October 1998-February 2017 Customer Service/Sales Support (Various Positions of Increasing Responsibility)

• Averaging 2500 orders entered per month including the expediting of distributors immediate needs and large stocking orders

• Subject matter expert relied on to enter complex orders and service requests for high volume dealers as a result of in depth knowledge of products and order processes

• Interfaced with internal and external sales team to provide appropriate product solutions

• Maintained all dealers (5,000+) pricing profiles within the company’s business applications

• Facilitated all price increases within guidelines and managed contractual exceptions to ensure all proper pricing levels

• Responsible for maintaining distributors SKU’s within internal business applications to provide customers with an expedited order process

• Responsible for validating orders, program changes and price profiles for department

• Supervised a team of 20+ order entry personnel, interviewed hiring candidates, and provided training. Responsible performance management of the team

• Provided technical assistance to IT team to create a dealer pricing profile within internal business applications

• Committee representative for customer focused order system currently in use by the company

• Worked with various departments to provide support for manufacturing and shipping Soluol Chemical Co. Inc. - West Warwick, RI January 1995-September 1998 Purchasing and Quality Control, Customer Service

• Purchasing of production materials

• ISO 9000 Assistant Manager

• Safety management of stored materials and delivered products

• Set up new customers and process sample requests Neill Aircraft Co. - Long Beach, CA January 1989-August 1994 Administrative Assistant

• Calculate and input time cards based on employee, hours, vacation, work order number and part number

• Accept and schedule orders based on customer demand

• Calculate and input cost of materials purchased and process machine cost to all work orders

• Analyzing cost for all completed work orders and transfer cost for sub-assemblies

• Handled Accounts Payables and Receivables

AREAS OF EXPERTISE

• Superior keyboarding skills, expert in 10-key entry method

• Document control and quality programs

• Data management and records retention

• Customer relations and problem resolution

• Product knowledge

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