ER I CHA PROCTOR

* * * * ******** RD . UN I ON KY. 4 1 0 9 1

* * * . * * 0 . 8 8 7 2 ( CE L L ) 8 5 9 . 8 6 9 . 0 1 9 0 ( HOME ) ER I CHAP ROCTOR@ZOOMTOWN . COM

SUMMARY OF QUALIFICATIONS

I am experienced in Customer Service and Data Entry. I am comfortable in an office environment. I feel that I am a self- starter and a fast learner. I work well with others and enjoy being part of a team. I have excellent communication and multi-tasking skills developed over years of previous experience. I have leadership skills with the ability to take necessary actions in tasks when required. I am comfortable around office equipment including: Copiers, Scanners, Fax Machines, and Computers. I am able to type 50+ WPM and I am very efficient in Windows, Word and Excel. WORK EXPERIENCE

2/2014 – 5/2017 Bottom Line Systems

3/2016 – 5/2017 Medicaid Departments

Responsibilities include: Identifying underpayments, Writing appeals, Data mining, following up on appealed claims, contacting networks and payors to get claims reprocessed and paid correctly. I am able to analyze medical claims based on codes billed and requirements of the contracts or lack thereof. I have had to adapt and become efficient in maneuvering through multiple client systems.

2/2015 – 3/2016 Denials Analyst - Utilization Review Department Responsibilities included writing appeals, following up on appealed claims, contacting networks and payors to get claims reprocessed and paid correctly. I am able to analyze medical claims based on codes billed and requirements of the contracts or lack thereof. I have had to adapt and become efficient in maneuvering through multiple client systems 2/2014 – 2/2015 Follow- up Specialist - Utilization Review Department Responsibilities included assisting analysts with appeals and follow-up. 12/2012 – 2/2014 Firstsource Solutions at St Elizabeth Hospital Financial Counselor

Responsible for screening patients to determine eligibility for assistance programs, completing/submitting financial assistance applications and following up with patients regarding their Medicaid and Hospital funded applications while consistently maintaining patients’ privacy. I am very efficient in EPIC system as well. 7/2010 – 12/2012 Airport Fast Park/Fast Park and Relax Dispatcher/Cashier/Driver

Responsible greeting and directing customers, dispatching shuttle drivers in a timely manner, answering phones and directing calls, as well as answering customer questions and rectifying any customer issues, Safely driving passengers to and from the airport and training new employees.

7/2009 – 8/2010 Miyako Hibachi Grill and Sushi Bar Bartender

Responsibilities included basic bartending duties as well as cans and credit transactions. 5/2009 – 8/2009 Riverwatch

Bartender

Responsibilities included basic bartending duties as well as cans and credit transactions. 8/1998 – 3/2009 Delta Airlines

Airport Customer Service

Responsible loading aircraft assuring proper weights and balance distribution for safe and efficient flight. Training new employees. Assisting supervisor with scheduling of a team of up to 80 employees, as well as basic payroll functions. EDUCATION

University of Phoenix

Associates of Arts with a concentration in Health Care Administration and Medical Records 9/2012

Northern Kentucky University

Received college credits in German, Algebra, English, Psychology, Speech, and History 1998 – 2000

Larry A. Ryle High School

Graduated 1998

REFERENCES

**Available upon request