Customer Service, Sales, Account Executive, Management, Owner/Operator

Jerrie S. Turner

*** ******* *****, *** ***, Texas 78840

630-***-**** ~ Email: *************@*****.***

Objective

I am an energetic, dedicated professional with experience in, management, sales, marketing, customer service, land and underwater photography, Scuba Diving with over 600 cold and warm water dives.

My focus on detail and quality of service brings superior satisfaction to the client. My mission is to offer these qualities to your company in order to increase sales and build long lasting client relations.

Experience and Accomplishments

Licensed Realtor, Baird & Warner 2015-Present

Responsible for helping people with their real estate needs, buying and selling homes.

Secure leads via phone and floor time in office.

Create and implement marketing programs via direct mail, conventions, community events and Zillow.

Volunteer time for Give Back programs to the community.

Unlicensed Realtor Assistant, GC Realty & Development LLC 2014-2015

Resident /Vendor relations.

Maintenance coordination.

Work order Implementation/Tracking.

Process of A/R rents and A/P Invoices (scanning, coding, entering and obtaining proper approvals).

Maintaining Resident/Vendor Certificates of Insurance log and ensuring proper insurance is in place.

Assisting in the monthly property reporting process.

Maintain hard copy and electronic filing system.

Provide additional administrative support in a variety of capacities including; special project assistance, purchase orders, maintenance log preparation for open house

Maintain Appfolio database.

Assist with online and print Marketing materials, proof materials, coordinate email and print mailers.

Account Rep / Systems / Website Administration, IMS 2008-2013

Consult with McDonald’s USA and Canada restaurant franchises, ad agencies and corporate on a national level to determine correct POP display materials and menu boards necessary for new store openings and monthly promotions.

Responsible for creating and maintaining new store profile in database system.

Manage McDonald’s Merchandising Resource Center website which contains POP elements, internal communications, calendar promotions and store profile information for franchises review.

Manage McDonald’s Marketplace website which allows agencies to submit artwork for custom orders.

Maintain program website content and customer / user profile.

Research and validate user registrations, troubleshoot, and present website functionality improvements to the client.

Maintain 100% Customer Service satisfaction through resolving customer challenges via website and 800 number.

Work closely with Customer Account team and management to ensure 100% client satisfaction by effective deployment of policies and procedures. Provide and implement my ideas to reduce abandon rate, increase knowledge of website, products and services and maintain professional phone etiquette.

Track department success and make adjustments where necessary.

Train and monitor progress of new employees.

Account Executive, IMS-Group II Communications 2005-2008

Responsible for the management of sales, marketing, promotion and merchandising aspects of McDonald’s Birthday Party Program annual catalog containing over 60 products.

Negotiated with McDonald’s distribution centers to acquire Birthday Party Program kit inventory to be distributed directly to the restaurants resulting in a 60% increase in the overall kit sales.

Developed client relationships with key McDonald’s personnel, departments and franchises to

obtain additional incremental sales via custom orders.

Created financial spreadsheet for yearly comparisons to determine product margins and sell prices.

Managed additional merchandising programs including the McDonald’s All American High School Basketball Games and the Ray Kroc Awards.

Sold merchandise and interacted with attendees at McDonald’s Worldwide Conventions.

Program Manager for the Group II merchandise booth at the Canada Franchise Convention.

Maintained the branded merchandise Smilemakers online catalog website.

Provided graphic design and photography support for program communications.

Assistant Account Executive, IMS-Group II Communications 2003-2005

Provided merchandise support of the McDonald’s Birthday Party Program and annual catalog.

Managed internal production timeline through product development, creative and proofing prior to client submission.

Obtained necessary approvals through McDonald’s legal, safety testing, social compliance, creative and final client approval prior to production.

Responsible for catalog production including areas of creative direction, copywriting and proof reading.

Administered Birthday Party Program market research in areas of survey creation, analyzing data and reported findings to client.

Researched and developed new products and program ideas to increase annual sales.

Customer Account Rep., IMS-Schwarz Worldwide 2000-2003

Consulted with McDonald’s restaurant franchises on a national level to determine correct P-O-P display materials and menu boards necessary for new store openings and promotions.

Maintained store profiles via JD Edwards Mercury database and made necessary corrections to assure proper receipt of P-O-P materials.

Visited U.S. McDonald’s restaurants to survey correct placement of POP materials collect feedback from franchises and provide results to the McDonald’s client.

Walgreens 2000-2006

Processed and developed film in Photo Lab

Cashier, inventory control, warehouse, face and stock shelves, housekeeping

Provide excellent customer service by greeting and offering assistance

Opened new store.

.

President and Owner, Your Picture Here, DBA Computer Photos 1990-1999

Secured and maintained sales contracts with major Chicagoland malls for kiosk and inline store locations.

Responsible for company operations, employee management, client photography and set up of exhibits and kiosks while keeping in accordance with contract policies and procedures.

Maintained extremely high levels of customer satisfaction and public relations.

Consistently met and exceeded sales goals required by mall contracts.

TeleCenter Sales Supervisor, General Binding Corp. 1984-1990

Supervised operations and 50 personnel in the Inbound Sales, Customer Service, Credit and Order Entry departments.

Created, implemented & managed training programs and motivational sales programs.

Liaison between the U.S. distribution centers, manufacturing plants, dealers and the sales branches.

Worked closely with the Directors and Marketing department’s to ensure sales program policies and procedures.

Consistently met sales targets.

Professional Photographer, Computer Photos dba Turner Photography 2004-Present

Commission and photograph weddings, portraits, sports and special events.

Responsible for company operations, sales, marketing and client photography.

Donated photographs for 2005 New Orleans Hurricane victim’s fund raiser event.

Scuba Diving Qualifications

Padi Pro Instructor Levels:

Open Water

MSDT (awaiting certifications)

Project AWARE Specialty

Peak Performance Buoyancy Specialty

Equipment Specialist Specialty, Scuba Pro

Tec Rec Gas Blender Specialty

Enriched Air Diver Specialty

Emergency Oxygen Provider,

Emergency First Responder: CPR / First Aid

Digital Underwater Photographer

Deep Specialty

Wreck Specialty

Navigation Specialty

Divers with Disabilities International Instructor, DDI

Student Level Certifications

HSA, Handicap Assoc. Buddy

IDC and Internship Pro Dive Mexico, Allegro Cozumel Nov 2013 - Feb 2014

Instructed Open Water, Discover Scuba, Refresher, Advanced Course Navigation

Guide for multiple client fun dives. Very familiar with many Cozumel Dive sites. Hired as private guide.

Volunteer Services:

Dive Heart Foundation, Downers Grove Il

Assisted teaching those with disabilities in Illinois and Florida Key West Trip.

Education

Loyola University, Chicago, IL. Bachelor of Business Administration, Marketing

Real Estate Course, Baird & Warner, Downers Grove, Il

Real Estate National & Illinois State Exam, Passed June 2, 2015

Pro Dive Mexico, Playa Del Carmen Mexico, PADI OW, MSDT and DDI Instructor (Divers With Disabilities Intl.)

Software

Adobe Photoshop, Lightroom, Advanced Excel, Word, PowerPoint, Access and Microsoft Outlook, AS400 Mercury

References

Pro Dive Mexico

Angel Navarro, Padi Course Director, Pro Dive Mexico

*****@**********.***

The Wedding Studio

Amy Ivy, President/Owner

*********@***.***

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