Manager Field Service

WILLIAM STINEMAN

*** * ******* ** ***** Apt ****, Killeen, Texas 76541 (H) 253-***-**** (C) 253-***-**** *******@*****.***

Professional Summary

Excellent Troubleshooting skills.

Self Starter and can work independantly

Articulate and polite cable technician, with 20 years of experience in installation, troubleshooting and repair.

Skilled Field Service Represenative with over 20 years in the IT industry. Familiar with various Cisco routers and

IOS, variosus Cisco Ethernet swithes, Cisco Unified Call Manager (CUCM), and Cisco ASA 5500 series Firewalls.

Also familiar with various netwqork monitoring and management tools such as HP OpenView and Solarwinds.

Skills

CISCO Call Manager Remedy

CISCO ASA 5000 Series Firewall Solarwinds

Cisco Ethernet Switching Solaris 1 & 2Lucent

Cisco Routers Technologies DNS/DHCP

HP Openview/Cisco View

HICOM 150 PBX

Redcom PBX

Work History

WIN-T FSR 07/2000 to 10/2016

General Dynamics Mission Systems – Fort Lewis, Washington

Perform activities associated with installing, maintaining, integrating, troubleshooting, testing and servicing of fielded

WIN-T systems/products at customer sites

Diagnose and repair mechanical, hardware, software and systems failures using established procedures and submits

Field Incidents Reports on all Field Activities

Set up and utilize specialized test and diagnostic equipment to isolate malfunctions

Work closely with design engineering in evaluating product performance and conducting field trials

Conduct start-up, cut-over and checkout activities on newly installed systems

Conducts site and equipment inspections in order to perform preventative and corrective maintenance

Work with more senior Field Support Reps to plan and emplace system configuration to meet specific mission

requirements

Conduct technical training for customers, informal on the job training for other field service staff members and

Maintain complete and accurate logs, documentation of all work orders, spare part inventories and other reports as

customers, and over-the shoulder/refresher training to users in the field as required

necessary

Network Integrator

Integrated Telecommunications Inc – Houston, Texas

Responsible for design and data network installation

Performed duties as office manager for San Antonio Texas Branch office

Managed 25 employees, scheduled work crews for projects

Conducted walk thru and project bids to customers

Service Department Technician

CableCom – Austin, Texas

Installed PBX systems

managed adds moves and changes for data and voice customers

Team Cheif

US Army – Fort Hood, Texas

MSE Transmission System Supervisor Battalion/ Brigade Communications NCOIC.

Education

High School Diploma:

John Marshall High School -

06/1997 to 07/2000

01/1996 to 06/1997

11/1980 to 11/1995

1980

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