Management Sales

Patrick M. Ellison

**** **** **** **. ***** Hall, MD 21161

904-***-**** ************@*******.***

Director of Operations

Dynamic, goal-oriented operations leader with over 20 years of experience in production planning, warehousing, and fulfillment. Produce outstanding results by effectively navigating matrix organizations, building strong internal/external relationships, and motivating employees to exceed KPIs. Proven track record of reducing costs, increasing employee retention, and minimizing workplace injuries through diligent process improvement and policy compliance. Outstanding organizational, critical thinking, and communication skills; demonstrated success working with persons at all organizational levels from entry-level to executive.

Operational Excellence

Cross-Functional Leadership

Staff Supervision & Training

Key Performance Indicators

Continuous Improvement

Budgeting & Cost Reduction

Quality Control & Assurance

Recruiting & Team Building

Strategic Planning

Financial Management

Contract Negotiations

Efficiency Optimization

Workplace Health & Safety

Profitability Maximization

Regulatory Compliance

Professional Experience

Daniels Health, Northeast US Nov 2010 – Feb 2017

Regional Director of Operations

Directed all day-to-day operations, from strategic planning and logistics to P&L management and staff supervision, for three processing facilities, two transfer stations, a warehouse, and a distribution facility generating $30M+ in total annual revenue. Leveraged knowledge of Lean processes to increase efficiency, and played a key role in managing multi-million dollar accounts.

Key Accomplishments:

Collaborated with cross-functional teams, including Finance, Transportation, Sales, Safety, and Accounting, to develop strategic plans that optimized production, logistics, and operations while maintaining safety and regulatory compliance.

Supervised a 147-person team that consisted of seven managers and 137 direct reports; team included a Sales Manager, Field Service Technicians, Plant Processing Production staff, Drivers, and Order Processing and Fulfillment personnel.

Consistently exceeded KPIs for regional plants and distribution centers with respect to product manufacturing, safety, revenue, expense, profitability, retention, and continuous improvement while simultaneously operating below budget.

Achieved substantial reduction in employee turnover and reduced work-related injuries by establishing and maintaining a productive, safe, and compliant environment in which each employee achieved personal and professional excellence.

Supported long-term business growth by championing the continuous improvement of all transportation, operations, and customer-related functions, ensuring sales growth and consistent fulfillment of company and client requirements.

RPM Solutions, Baltimore, MD Jan 2007 – Oct 2010

Director of Operations

Held direct oversight of key operational aspects for a commercial printing business. Trained employees to maximize sales growth, increase efficiency, and improve customer support. Designed and implemented long-term strategic and financial plans.

Key Accomplishments:

Incorporated comprehensive operations management business matrix encompassing warehousing, global distribution, and fulfillment, as well as customized systems for direct mail services, kitting, and lead inquiry to minimize client costs.

Worked with the President, VP, and Team Leaders to improve management and training efficiency, efficacy, and quality.

Spearheaded the implementation of JIT processes with the goal of maximizing efficiency and productivity of printing.

The Garvey Group, Niles, IL Jun 1996 – Nov 2006

Operations Manager

Served in a key leadership role overseeing daily operational functions for three warehouses and distribution facilities. Fostered a business culture that emphasized exceptional customer service by quickly resolving concerns and ensuring on-time delivery.

Key Accomplishments:

Developed all global warehousing/distribution systems and digital printing operations; process involved the purchase, negotiation, and maintenance of capital equipment for the direct mail service and new digital mail shop operation.

Provided customized client solutions covering a broad range of areas, including project management, vendor services, lead inquiry management, global distribution, mail list management, and customer contact database management.

Education

Certificate in Business Administration, Management, and Operations (Warehouse and Logistics)

Massachusetts Institute of Technology – Sloan School of Management, Cambridge, MA

Master of Science in Psychology

University of Miami, Coral Gables, FL

Award

Character First Award

Certificate of Recognition - March 06, 2015 - Issued By: Dan Daniels

"Dependability" (Fulfilling what I consented to do, even if it means unexpected sacrifice) For superior performance and dedication, while demonstrating leading, character qualities, modular for team success.

Certifications

National Registry of Emergency Medical Technicians – Paramedic Certification

Occupational Safety and Health Administration (OSHA) 30 Hour Certification

Federal Emergency Management Agency (FEMA) Hazmat Certification

National Fire Protection Association (NFPA) Hazmat Certification

ISO 9001 Certification & Lean Training and Practice

Certified Emergency Medical Services Instructor

EPA Hazardous Material (Hazmat) Certification

Certified Firefighter / Firefighter Instructor

Certified Adult Vocational Instructor

Certified Lift Truck instructor

Technical Skills

Salesforce.com • Route Optics • Microsoft Office Suite •MRP Software

SAP • Macola • Warehouse Management System (WMS) Routing Software

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