Management Office

SHAWNA BALESDENT

**** ****** **** ***************@***.***

Sherwood Park, AB, T8H 0L6 Cell 780-***-****

OFFICE MANAGEMENT SPECIALIST

Dedicated administrative and customer service professional experienced in busy pipeline, energy and construction service environments. Skilled at meeting the demands of managing multiple tasks and well versed in establishing priorities, preparing for deadlines, and ensuring key business activities are completed accurately. Possesses strong relationship building and client relationship management and maintenance. Practices excellent spoken and written communication skills with strong negotiation skills. Possess a diverse range of professional capabilities including:

Accounts Payable & Inventory and Records Quality Control Techniques Accounts Receivable Management Meeting Coordination Budget Administration Office Equipment & Recruitment Planning Client Needs Analysis Computer Operations Proofreading & Editing Conflict Resolution Projects Administration & Systems Troubleshooting Schedule Management Coordination Transportation and Data & Records Staff Training & Supervision Dispatch Services Administration Performance Management Volunteer Management TECHNICAL SOFTWARE & OFFICE EQUIPMENT

• Microsoft Office Suite 2010 • Construction Estimating & Bidding Software

(Word/Excel/Access/PowerPoint/Outlook) (Bid2Win/Build2Win/Explorer)

• Accounting Software • Office Management/ Equipment

(QuickBooks Systems/SAP) (WebEx/Printer/Scanner/Photocopier/Fax Machine) PROFESSIONAL OFFICE EXPERIENCES

Pembina Pipeline Corporation - 1619447 ALBERTA LTD. - Multiple Locations, Alberta [2015 - Present] Owner-Operator of an administrative professional and management consultant service. Directly assist businesses with high-level project administration, field data analysis, and overall office management efficacy. Specialize in Oil & Gas, Trades and Professional Companies, current client is Pembina Pipeline Corporation. Project Administrator

Acts as the main information source for client groups and internal and external stakeholders, directly assisting Construction Management to professionally handle incoming requests, concerns, and complaints in a confidential manner

Completes day-to-day responsibilities for short and long term projects, including: o Business Reports o Invoice o Meeting

o Schedule Management Coordination

Management o Minute Taking o Purchase Orders

Administers the employee payroll program, including collecting field worker timesheets, calculating and processing payments

Analyzes, collects, processes, files key field worker documents, including worker safety tickets and certifications, identifying those staff with invalid documentation, and taking action accordingly Create customized business reports, templates, and codes to help accurately communicate complex data on various project deliverables and indicators, including: o Accruals o Labour/Equipment/ o Profit Margins

o Cost Coding Materials o Reconciliations

Participate and provide minute taking for stakeholder meetings, including occupational health and safety committees and business management meetings Provided ongoing quality assurance by helping to isolate and troubleshoot commonly experienced issues, helping to resolve them in an efficient and organized manner Utilize and troubleshoot business software programs, including accounting software (QuickBooks) and business software (Microsoft Word / Excel) programs ENBRIDGE - Multiple Locations, Canada [2014 - 2015] Employed in a contract role with one of the largest companies in Canada, this position provided the business management team with real-time, accurate information allowing them to maintain efficient programs & services Field Administration / Data Analyst

Completed thorough analysis and validation of key project documents through cross-referencing contracts, cost charts, requests for information (RFIs) and other related documentation, including o Contractor & Sub- o Labour / Equipment o Field Reports Contract Invoices & Materials (LEMs) o Time Tickets Created customized project reports for the Project Manager and Field Cost Analyst, accurately analyzing and communicating information on the costs of essential project LEMs Developed and implemented customized templates to improve data processing across multiple contractors to ensure all LEMs and submissions were accurate and up-to-date Helped operate, train staff, and troubleshoot on-site information technology (IT), business software programs, and office equipment

Participated in occupational health and safety meetings, site-specific courses and safety observations Provided ongoing quality assurance of invoices, helping to proactively identify and resolve discrepancies in a timely, professional and efficient manner CANADIAN CANCER SOCIETY - Kingston / Belleville, ON [2013 - 2014] As the main representative helping oversee 100+ volunteers, this contract position provided informative orientation sessions, customized training, as well as hands-on mentoring and daily dispatching of schedules Transportation & Volunteer Services Coordinator

Administered a filing system and ensured document management, retention, disposition, and distribution of documents adheres to all FOIP requirements and records management procedures Assisted with the planning, management and execution of a number of day-to-day and long term business operations through a number of activities, including: o Accounts o Creating Business & o Stakeholder

Management Financial Reporting Communications

o Analyzed Staffing o Data & Records o Team Training & Requirements Management Development

Directed an office team of 10-staff, helping to create work plans in support of business operations Dispatched numerous schedules daily through the use of computer software Provided ongoing quality assurance by helping to isolate and troubleshoot commonly experienced issues, helping to resolve them in an efficient and organized manner Used solid technology and typing skills when operating office equipment and communication software to contact clients, including Microsoft Office (Outlook), Skype, and multiple phone lines Utilized a CRM system to keep up to date records of all communication between the organization, industry partners and other key stakeholders

ADDITIONAL EXPERIENCES

Kingston, ON [2006 - 2012]

Site Administrative Lead Scouten Construction Ltd. [2006 - 2012] FORMAL EDUCATION & SPECIALTY TRAINING

Valid Certifications [Present]

Alberta Driver’s License - Class 5

First Aid/CPR - Level C

Construction Safety Training System

(CSTS-09)

Trillium College - ON, Canada

H2S Alive

Workplace Hazardous Materials Information

System (WHMIS)

[2010 - 2011]

Business Management - Diploma Program - [Completed 2011 - Honours Standing (93% Average)] o Select Courses

Bookkeeping & Financial Computerized Accounting

Accounting Database Management

Business Law Human Resource

Communication Strategies Management

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