Transcription, Case Management, Customer Service, Business Owner

Holly A. Kubicek

*.*********@*****.***

Mobile 912-***-****

Suitability

I am highly proficient and work exceptionally well under pressure. I am adaptable to frequent change, extremely detail oriented, organized, an excellent time manager, dependable, clientele oriented, well-spoken, well read, and strive for excellence in all roles.

Related Skills

Extensive Customer Service Experience with focus on Compassion and Urgency

Highly efficient in Problem Solving and Solution-based Customer Care

Accelerated typing, including Ten Key

Proficient in Microsoft Office Suite

Comprehensive Workers’ Compensation Experience

Licensed Workers’ Compensation Adjuster in the state of Georgia

Employment

Founder/Owner Work Comp Concierge, LLC

Aug 2015 – Present Jesup, Georgia

Management consulting related to Workers’ Compensation and Safety; Effective communication; Cost containment strategies; Function as Advocate for the Client and the Injured Worker; Provide Claims Management Assistance; Training for employers, staff, and physicians; Tailored Reporting; Return to Work Development; Consultative Services; Proprietary documents that were developed to simplify the Workers’ Compensation process for the client; Currently developing a proprietary Safety Program with our ‘In-House’ Master OSHA Trainer.

Workers’ Compensation Case Manager Camden County Board of Commissioners

Aug 2015 – Present Woodbine, Georgia

Manage and monitor all Work Comp claims; Serve as primary contact for Adjuster, Physicians, Employer and Injured Worker; Currently developing an Exposure Control Plan with Clinical Director of on-site wellness clinic; Conduct monthly meeting with Work Comp Board; Assist with Safety Committee Meetings in direct relation to claims, injuries, etc.; Drastic reduction in costs, incorrect reporting, safety concerns, fraudulent reporting, etc. since my induction into Claims Manager; Developed strong relationships with all departments that has impacted morale and helped define the intended purpose of Workers’ Compensation; introduced an anonymous post-claim survey for the injured worker that, both, reinforces positive morale with the IW and helps the employer improve the process.

Workers' Compensation Liaison Bone & Joint Institute of South Georgia

Feb 2011-June 2015 Jesup, Georgia

Managed Workers’ Compensation accounts for all practice locations, to include authorizations, patient accounts, testing, referrals, surgeries, second opinions (IME), etc.; Monitored progress by monthly reports, to include new patient accounts, IME revenue model, fee schedule, direct contracts, etc.; Developed a thriving Work Comp department by ensuring all requests, authorizations, etc. were expedited while establishing various revenue generating strategies; Built relationships with employers and Work Comp carriers to ensure exceptional quality of care provided from all areas; Developed IME revenue model that was both lucrative for practice and cost effective for employer; Maintained an open line of communication as primary contact for providers, clinical staff, employers, attorneys, case managers, adjusters, and injured workers; Coordinated site visits for providers to learn the industry, work requirements and options for each employer; Educated supervisors, physicians and clinical staff on proper Work Comp procedures; Assisted front office in training new employees.

Administrative Assistant to Executive Director Health Department Home Care Services

Sept 2007-Feb 2011 Jesup, Georgia

Provided unlimited clerical and accounting assistance to Executive Director and upper level management; Ensured accuracy and distribution of Executive Meeting minutes, agenda and schedule to Board Members for Quarterly Board Meetings; Monitored physical, occupation and speech therapy billing for seventeen county offices; Monthly clinical reporting (CNA and RN visits) for all seventeen county offices; Billing entry to included skilled and non-skilled personal support services for three Medicaid programs.

Conversion Team Leader Advance Auto Parts

2000-2005 Southeast Division

Directed and managed team of conversion trainers in converting store system software to updated software; Supervised daily activities to include scheduling, job performance and training requirements; Trained store team members on new program functions and participated in planning training operations with senior technical trainers; Conducted weekly team meetings to discuss work ethics and related suggestions; Developed summary reports containing training percentages, performance evaluations and testing; Travelled extensively and worked extended hours to ensure job requirements and goals were achieved, as per company satisfaction.

List of personal and professional references available upon request.

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