System Administrator
Resume:
LUCAS ZAMBONI
****.*******@*****.*** - +1-647-***-****
https://ca.linkedin.com/in/lucas-zamboni-92b727126
System Administrator
Solutions Architect System Administrator Autodidact
Accomplished and hard-working individual, that has five years of experience in the IT field ranging from day to day troubleshooting and systems administration to extensive knowledge in researching and deploying need-based solutions. These experiences have created an individual who is well versed in IT as most of the learning was done on own account.
A problem solver who enjoys a challenge and can work well under pressure and who possesses strong customer service skills, good communication skills and attention to detail. Looking for a challenging opportunity that will make best use of my existing skills and that will allow me to continue to develop my knowledge and potential.
Professional Experience
Cloud Specialist, 11/2016 to Present
Ingram Micro Cloud – Toronto, Canada
#62 on Fortune 500 with more than 200.000 resellers and 4800 Cloud solutions registered.
Providing Tier 2 support to customers using Microsoft Azure, IBM SoftLayer, Virtuozzo, VPNs, AD, Web Hosting (DNS/FTP/WordPress), Office 365 suite, SharePoint, Exchange and Exchange on-premises, Acronis backup solutions and other IAAS/PAAS/SAAS solutions for migration, storage, backup, security and management.
Educating customers in creating and troubleshooting Virtual Machines and Virtual Networks through our hosted environment (Windows Server 2012 / CentOS / Ubuntu).
Assisting end-users with installation, maintenance, training related inquiries and day-to-day usage for our products and applications.
Helping customers setup and troubleshoot the integration between Odin (Parallels Automation) and Autotask, ConnectWise, and IDSync.
Diagnoses hardware, software, and system failures using established procedures and quick on-the-spot thinking in the event of uncalled-for issues.
Managing several Vendors, such as Cisco, Microsoft, Symantec, IBM, HP, Dropbox, and Acronis by monitoring response time and ticket resolution, as well as supporting our Management in Escalated tickets.
Develops and maintains positive customer relationships and coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
System Administrator / Technical Solutions Architect, 09/2015 to 07/2016
Optec IT Solutions – Sao Paulo area, Brazil.
Designing and implementing solutions based on client’s needs, automating tasks and maintaining servers which require specific procedures. Actuating as a Level 3 Help Desk Analyst when a severe issue appeared. Maintaining scripts on VB, PowerShell, Python, Bash and Batch. Virtualizing clients’ servers using Citrix, vSphere and Hyper-V. Performing backup configuration and maintenance using Bacula, WSUS and Acronis. Taking care of our hybrid environment as well as the company’s SAN.
Programming of a subway line.
Responsible along with my superior for programming routes and rules in a Cisco network containing a high availability cluster of firewalls, routers and switches for the Brazilian subway line.
September 2015
Database Clustering.
Deployed a loadbalancing high-availability database cluster utilizing MariaDB, MariaDB Galera Cluster and HAProxy.
Result: The company now has a 99.97% uptime on their services (Zabbix, NDD, GLPI, OwnCloud, Bacula Backup, cloud servers etc.) which made customers’ complaints drop harshly.
October 2015
Procedure Automation.
Implemented Kaseya VSA which is responsible for automation of the company’s and client’s monthly maintenance which included but is not limited to: Windows Update downloads cached on a local server, Antivirus update and scanning, removal of potentially unwanted software utilizing JRT, malware scanning utilizing AdwCleaner and Malwarebytes Anti-Malware etc. I also configured Kaseya to manage policies within Windows GPO, automate software and patch deployments, monitor several servers and network hardware from uptime to details about usage and alerts through email and SMS if anything unusual happens based on custom triggers and automated analysis of behaviour, etc.
Result: The company moved several Field Technicians to the Help Desk position instead of hiring more employees, which made them save money and time training new employees as well.
March 2016 to July 2015
Help Desk Analyst, 04/2014 to 09/2015
Optec IT Solutions – Sao Paulo area, Brazil
Responsible for attending to outsourcing IT contracts that include but are not limited to: remote/in person support; periodic maintenance of the client’s infrastructure; managing and maintaining client’s server whether it’s Windows or an Open Source solution, solving problems related to AD, DNS, DHCP, printer servers etc.; hardware and software troubleshooting and maintenance of desktops and laptops (Windows, MacOS and Linux), uninterruptible power systems, digital video recorders etc.; creating and changing policies on the Dell SonicWall related to content filtering, NAT, PAT, firewall, VPN, gateway antivirus and so on.
IPFire firewall implementation.
A client required an open source firewall with GUI and after searching for a solution that would fit the company’s needs I implemented the IPFire with the following services active: stateful packet inspection firewall, web proxy utilizing Squid, content filter utilizing SquidGuard, transparent virus scanner utilizing SquidClamAV, VPN connected to home office employees, intrusion detection and prevention systems and QOS active for VoIP packets.
May 2014
Wi-Fi network expansion at Terraço Itália Restaurant.
The restaurant is located in the terrace of a 50 story building that has several telephony antennas over it, this caused interference in the credit card machines making them unable to communicate properly. This issue brought financial loss as high as sixteen thousand dollars per night. I was responsible for analysing the network traffic and frequencies in the area as well as designing a solution utilizing UniFi APs working at 5.8GHz to overcome the interference coming from the antennas.
Result: The issue was completely solved and this generated savings of up to 6 million CAD per year.
June 2014 to August 2014
AliExpress Migration.
Migrated the company servers and desktops to another physical location, in total 8 servers and more than 50 desktops were moved. During this process all servers were also virtualized into a Hyper-V Cluster.
April 2015
Implementation of IBM data centers.
Participated in the implementation of the IBM Cloud Data Center connecting different racks and rooms using optical fiber.
June 2015 to September2015
Help Desk Intern, 03/2011 to 09/2012
Enternet Tecnologia LTDA – Sao Paulo area, Brazil
The company which designed and implemented Brazil’s largest University’s Data Centre.
Provided base level IT support to company personnel, assisting with the company’s File Server, Exchange, Active Directory, GPO, DHCP, DNS etc. Also Responsible for hardware maintenance and RMA ranging from printers and desktops to switches and rack servers.
University of Sao Paulo networking project.
Participated in a project where two hundred buildings were connected to the Data Centre using optical fibers.
May 2011 to October 2011
Real time surveillance of the beachfront in Santos, Sao Paulo – Brazil.
Implemented the surveillance software which was connected to 180 IP cameras spread throughout the city’s beachfront in order to monitor and secure it.
December 2011 to February 2012
Education & Credentials
Diploma in Information Technology, 2010-2013
Faculdade Anhanguera
Courses
Digital Image Processing - Microcamp - 2010
Windows Server 2008 & R2 Server Administration - Strong Sec - 2014
Linux Basics - 4Linux - 2015
Linux Fundamentals - 4Linux - 2015
Dell SonicWall Network Security Administration - 2015
CompTIA A+ Training - Cybrary - 2015
Linux SysAdmin - 4Linux - 2016
Language
English – Advanced
Portuguese – Native
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