Customer Service Accounting

Kris Guimond

**** ******* ***** *******, ** ***** ac08ax@r.postjobfree.com 919-***-****

Qualifications Profile

Performance-driven Bookkeeper with distinguished academic record in accounting and financial analysis, combined with hands-on experience in team leadership and inventory management, poised to apply knowledge, professionalism, and accuracy.

Financial Analysis & Accounting: Detail-focused analytical skills for maintenance, research, and oversight of financial transactions and recordkeeping in daily business operations to control inventory, manage cash, update accounts payable, prevent loss, process payroll, review & approve time sheets and meet business objectives.

Administration & Organization: Strong leadership capacities; skilled at managing full range of financial data with history of organizing projects and operations to meet all deadlines, while simultaneously increasing efficiency, customer satisfaction, sales, and profitiability.

Interpersonal Communications: Conscientious and upbeat, adept at building rapport across diverse populations and collaborating with colleagues to gather and evaluate data, exchange information, and produce quality presentations to complete assignments and projects.

Key Strengths: Self-initiated and resourceful, effectively interface with senior leadership to resolve issues, expand knowledge, and produce quality results. Enthusiastic about learning and eager to grow into new areas of responsibility. Excellent skills in Microsoft Office (Word, Excel, and Outlook), with experience in Quickbooks accounting software.

Education and Certifications

Strayer University – Raleigh, NC

Master of Science in Accounting (2012) – Graduated with a 4.0 / 4.0 GPA ~ Inducted into Alpha Chi Honor Society in 2011.

Bachelor of Science in Accounting (2009) – Achieved Dean’s and President’s Lists to graduate Magna Cum Laude with 3.8 / 4.0 GPA ~ Inducted into Alpha Sigma Lambda Honor Society in 2009.

Apply education in generally accepted accounting principals (GAAP) and practices to solve accounting challenges and business simulations. Study auditing, risk assessment, business law, and forensic accounting. Analyze, manipulate, and compile financial data, transactions, and records to prepare reports.

Northeast State Community College – Blountville, TN

Associate of Applied Science in Computer and Information Sciences (2003)

Professional Certification & Associations

Certified Public Accountant (CPA) Candidate

American Institute of Certified Public Accountants (AICPA) – Student Member, 2008 - Present

North Carolina Association of Certified Public Accountants (NCACPA) – Student Member, 2008 - Present; Accounting & Attestation Committee Member, 2009 – Present

Certified Pharmacy Tech (CPhT)

Professional Experience

Walgreen’s – Raleigh, NC (Concurrent with education.)

Assistant Store Manager (11/2004 to June/2017)

Provide broad range of administrative and retail operations leadership for delivery of excellent customer service and store operations excellence. Oversee overall store operations and sales goals to meet targets set forth by corporate. Review incoming shipments from vendors and address vendor inquiries. Correct, enter, and post invoices to store ledger, inputting data into AS/400 and submitting and updating POS system pricing as necessary. Monitor and control shrink and theft issues through compliance audits and promotion of best practices. Audit the store’s inventory and operations as necessary. Manage cash through the generation end-of-day reports and balancing cash on hand. Verifying time sheets for compliance, document any issues, enter any PTO or retro-pay needed and processing payroll. Create work schedules for the store and keep them within corporate budget guidelines. Promptly address and resolve customer service issues. Instruct team on best practices and oversee compliance with corporate and regulatory guidelines.

Key Achievements:

Selected by community leader to lead a team in the remerchandising of a Kerr Drug store as part of the conversion process from Kerr Drug to Walgreens and met target of having remerchandising completed over the course of overnight shifts.

Selected by senior leadership to train new district training supervisor in proper execution of store inventory management procedures.

Collaborated on development of store assignment chart that has been implemented in all stores throughout market.

Changed culture of store through the promotion and enforcement on the use corporate protocol, in addition to increasing employee engagement through setting store goals and the creation of contests to bring the store more in compliance with the direction of senior management.

Proactively acquired pharmacy tech certification from Pharmacy Tech Certification Board (PTCB) to further strengthen contributions to pharmacy operations through entering new prescriptions, filling prescriptions and troubleshooting insurance claim rejections to get the best possible result for patients.

Created new checklists for front-end departments and shift leads that lead to increased compliance with the completion of daily tasks and decreased the amount of time wasted figuring out the next steps.

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