Service Customer, House manager, Personal Assistant

MARCOS FERNADEZ CAMBIASO

*************@******.*** +1-954-***-****

Ft Lauderdale-Miami, FL

Estate Manager • House Manager • Personal Assistant

Motivated and highly organized private service professional with over 10 years of hospitality experience, more than six in providing direct support to Ultra High Net Worth (UHNW) individuals and families. Provides superior guest services and hospitality, including excellent communication skills with UHNW individuals, celebrities, and heads of state. Proven ability to assess, develop, and manage performance to ensure standards are achieved and maintained. Skilled in event planning, from concept to clean-up, for intimate dinners to week-long extravaganzas.

PERSONAL ASSETS

• B1/B2 Visa, expires 27 Apr 2026

• Green Card Holder

• European Union Passport

• Available to relocate and travel

• Clean driver license

CORE COMPETENCIES

• 5-Star Guest Service Skills

• Records Management

• Liaison with Family/Business Office

• International and Domestic Travel Planning

• Event Planning, up to 200 guests

• Food and Wine Pairing

• Meal Service Expertise

• Wine Cellar Management • Yacht Management

• Budget Creation and Adherence

• HR, including Payroll

• Visa/Immigration Experience

• Standard Operating Procedures

• Procurement Experience

• Inventory Controls

• Fine Art Management

• Wardrobe Organization

• Pet Care • Property Management in Challenging Environments

• Manage Complex Schedules

• Renovation Experience

• Operations and Logistics

• Staff Training and Supervision

• Vendor Management

• Contract Negotiation

• First Aid, CPR and AED

• Smart Home Technology

Technology: Proficient with PCs and MACs, Microsoft Office (Word and Excel), Encore, POS,

QuickBooks Pro, Quicken, and Fidelio

Languages: English, fluent; Spanish, native/fluent; and Portuguese, intermediate

PROFESSIONAL EXPERIENCE

Chief Steward and Purser May 2010 - Dec 2016

Directed and held full accountability for 5-star guest hospitality and relations on various private yachts, ensuring all needs were met while maintaining safety standards for owners, their guests, and paying charter guests. Cruising areas included the Mediterranean, east coast of North America, Caribbean, and the Bahamas

• Oversaw all administrative tasks, including finances, customs, immigration, crew visas, accounting, confidential records, preventative maintenance, and port/marina procedures

• Created and maintained detailed accounting records, inventories, and reports for all operations

• Managed $2M interior redesign and refurbishing projects, sourced contractors and suppliers, and supervised work ensuring project completion on-time and within budget

• Built alliances with contractors and vendors; oversaw accounts and administered $1.2M operating budgets

• Oversaw yacht interior upkeep, for spaces ranging from 148. ft. to 300. ft., including housekeeping, guest service, formal service, and meal service

• Managed the inventory, including ordering supplies, guest/crew provisioning, and maintaining an extensive wine collection

• Collaborated with yacht captains and bridge crew to plan guest trips and operations for crews of up to 200 guest

• Initiated and oversaw travel arrangements for multi-day excursions from the logistics and planning to itinerary and menu development

• Safeguarded all crew medical files and maintained medical and pharmaceutical supplies

• Monitored international safety standards compliance for owners, crew, and service

• Executed entertaining details, including meal service, floral arrangements, cocktails, barista tasks, and cigar procurement

Chief Steward and Purser M/Y Scout Nov 2014 - Dec 2016

Managed an interior team of four staff on a 45 m/148 ft private motor yacht based in Palm Beach, FL for up to 12 guests.

o Administered credit cards, petty cash, and cash float reconciliations for all the vessel accounts with the family office

o Handled Butler/PA duties when ashore, specifically for reservations including excursions, restaurants, and ground transportation

o Facilitated the logistics of moving the principal’s belongings from the yacht to residences

o Coordinated with the principal’s aviation department for guest transportation

o Researched new products and policies to ensure high standards.

o Implemented ship specific International Safety Management (ISM) Code with the Captain

o Cared for two small dogs with contingency plans for emergency vet care, exercise, transportation, and medication

Chief Steward and Purser M/Y Samar Jan 2013 - Aug 2014

Provided support to principal owner, who lived onboard several months of the year. Managed nine interior staff on a 77 m/ 252 ft private yacht that was based in Malta and traveled 14K nautical miles each season in the Mediterranean.

o Oversaw the care and maintenance of fine art in challenging environments

o Cared for two large dogs including contingency plans for international vet care, transportation, and medication

Chief Steward and Purser M/Y Plan B Aug 2012 - Nov 2012

Managed nine interior staff on a 73 m/239 ft private yacht for up to 12 guests. Directed hospitality and guest services.

First Steward and Relief Purser M/Y Christina O May 2010 - May 2012

Directed an interior team of 15 to successfully tour the Mediterranean on a 99 m/ 324 ft private yacht with extensive entertaining. Managed occasional charter operations for up to 34 guests.

o Managed the operation of two bars and administered beverage inventory orders

o Handled customs legal declarations for principal and guests

o Coordinated all activities with the bridge staff and general manager

o Planned and executed several private parties for up to 200 guests

o Organized multi-day events functions, with the La Divina Opera Experience, including catering, entertainment, audio-visual components, and decorations

ADDITIONAL HOSPITALITY EXPERIENCE

Assistant Purser Princess Cruise Line • Emerald Princess May 2009 - April 2010

Fulfilled one-year contract to assist with all accounting and finances for guests and crew while touring the Baltic Sea and Mediterranean. Positively reacted to guest feedback and requests.

• Provided accounting services for up to 3200 passengers, including cash, credit cards authorization and charges, room statements, foreign currencies, personal and traveler checks

• Assisted the immigration office with the ship’s clearance process at various port authorities

• Administered crew accounts and payroll for 1600 staff

Purser Royal Caribbean International • Splendor of the Seas Feb 2007 - Oct 2008

Completed nine-month contract. Delivered focused and attentive customer service by reacting to guest feedback and managing requests. Member of the ship’s Crew Welfare and Safety Observation committees.

• Managed crew accounts and payroll for 700 staff

• Directed services related to cash, credit cards, foreign currencies, personal and traveler’s checks

Bartender Royal Caribbean International • Empress of the Seas Feb 2006 - Jan 2007

Supervised the bar utility staff and servers. Controlled inventories. Coordinated private functions for VIPs and art auctions.

Event Organizer Faena Hotel & Universe Buenos Aires, Argentina Aug 2005 - Feb 2006

Organized and coordinated private functions for up to 300 guests and employees. Managed a team of 15, handled scheduling, and executed payroll.

EDUCATION, TRAINING, AND CERTIFICATIONS

Bachelor of Accounting and Marketing San Angel Study Center 1997

Rosario, Santa Fe, Argentina

Mixology Argentina Bar Academy Buenos Aires, Argentina 1999

Purser Course Crew Academy France 2015

ISM-DPA/Auditor Maritime Professional Training Ft Lauderdale, FL 2016

Professional Yachting Association (PYA) Interior Crew Training courses, including Silver Service I and II Yacht Interior Basic Food Service Wine and Cocktail I and II Barista/Coffee Art Certificate of Proficiency in Designated Security Duties

Maritime professional training courses, including STCW 95, expires 21 Oct 2021 ENG1, expires 11 Oct 2018 Open Water and Advanced Open Water Diver Rescue Diver Nitrox Diver Powerboat Level 2 HELM

PROFESSIONAL AFFILIATIONS

Domestic Estate Management Association (DEMA) Member

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