Graphic Designer Software

Brendan Jordan

*** ***** ******, ********* *, Brooklyn, NY 631-***-****

*******.******@*****.*** LinkedIn.com/in/brendanjordan Experience

Operations Analyst / Subject Matter Expert, Depositary Receipts Goal Group of Companies, Incorporated New York, New York • 2016-2017

• Providing upper management conceptual design of how Depositary Receipt (DR) relief and reclaim process life-cycles are facilitated

• Consultation and guidance in the design Goal’s new proprietary software platform

• Preparing Business Requirement Documents (BRDs) for the functionality of the proprietary software

• Approving storyboards and wireframes for proprietary software

• Meeting with potential clients, discussing planned functionality of software, providing proof of Goal Group’s resident subject matter expertise

• Designed Emergency Tactical Solution in instance of vendor delay of software delivery

• Prepared Depositary Receipt Operational Procedures for Goal employees

• Created daily, weekly, and monthly checklists for Goal DR Group managers

• Travelled extensively to Europe, working with systems developers, to train staff, and work directly with Corporate Officers at Goal HQ

• Tracking and research of market announcements, dividend event announcements, and individual Depositary Trust Company issued Important Notices for changes in rates, processes, or procedures Writer, Copywriter, Editor, and Graphic Designer

Freelance New York, New York • 2014-2016

• Developed new media projects, produced creative pitches, script treatments, and scripts

• Held casting sessions for new media projects

• Provided editing and feedback

• Furnished copywriting and graphic design services for small businesses Supervisor, Operations Analyst, Projects Liaison

Globe Tax Services, Incorporated New York, New York • 2006-2014

• Managed team of operations specialists

• Conducted regular performance appraisals

• Developed and edited procedures, market announcements, and important notices

• Established and maintained relationships with Local Market Custodians & Tax Authorities

• Travelled extensively to meet with Issuers to discuss the services Globe Tax provides

• Projects - Systems Liaison, managed approval and prioritization of all requests

• Educated banks and brokers regarding various relief and reclaim processes

• Tracked metrics on volume, billings, and forecasted activity

• Verified and reviewed market-specific reclaim procedures Education

State University of New York at Stony Brook Bachelor of Arts in English, GPA 3.05 Computer Skills

• MS Windows, and Apple OSX / iOS Operating Systems

• MS Office Suite (Excel, Word, PowerPoint, Outlook, Visio, SharePoint)

• Apple iWork Suite (Numbers, Pages, Keynote, iMovie)

• Adobe CS Suite (PhotoShop, Illustrator, InDesign)

• PeopleSoft, Google App Suite, Final Draft, Citrix, Dreamweaver, WordPress

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