Sales Customer Service
Resume:
PRERNA NAYYAR
******.******@********.***
Seattle, WA
www.linkedin.com/in/prernanayyar
https://twitter.com/NayyarPrerna
PROFILE: Strategic thinker with 3 years’ experienced in technology sales and marketing. Skilled in client relationship management, acquisition and retention.
EDUCATION:
University of Colorado, Boulder Jan 2016 – May 2017 Master Of Science, Engineering Management (GPA 3.7/4) Coursework: Sales, Project management, finance and accounting, applied business decisions, lean and agile, marketing and technology venture, business ethics, product development. BMS College of Engineering, India Sep 2009 - Jun 2013 Bachelor of Engineering, Telecommunication Engineering (GPA 7.8/10) WORK EXPERIENCE:
Informu, Co-Founder (Boulder, Colorado) Jan 2016 - May 2017 The simplest way to keep belongings safe
• Coordinated product development by communicating with over 300 customers to validate product features
• Led social media marketing and communications with potential investors
• Pitched the company and product on “New Venture Challenge 2016” and “Espirit Venture Challenge”
• Pitched at Catalyze CU cohort 2016 and raised an initial investment of $5000
• Successfully launched a Kickstarter campaign and raised over Zomato, Sales Manager (Bangalore, India) Sep 2014 - Dec 2015
• Managed and provided strategic solutions for a portfolio of over 400 clients which increased their revenue by 15%
• Sustained and grew revenue by 25% through new client aquisition, retention and identifying new business development opportunities; analyzed sales data and market trends to prospect new clients to launch in new markets
• Drove a go-to market strategy to launch Zomato’s online ordering which doubled its revenue and increased client base by 35%
• Created and analyzed sales reports for clients to identify campaign success or solve issues surfaced during campaign lifecycle to customers; established long-term relationship with clients through maintaining strong customer satisfaction
• Served as a liaison between clients and developers to launch customized solutions on the app and website that increased the client base by 21%
• Awarded "Best in Global Sales, 2015" for high client acquisition and exceptional customer service Capgemini, Software Engineer (Bangalore, India) Jun 2013 - Aug 2014
• Project-Rogers communication: Oracle OSM developer, designed the ORP (Order Request Processor) layer, recognition of the incoming orders, validating the correctness of the orders and transformation of the incoming order XMLs into OSM understandable format
• Worked closely with sales engineers to gather project requirements and transform into flow charts using Visio to present to the project team for new product development; participated in account development strategies
• Resolved project issues by analyzing log files and reviewing solution cartridges - stuck orders, stuck amendments, XQuery errors and identified root cause/recommend solutions Kurti House, Founder (Bangalore, India) Jan 2005 - May 2009
• Designed, promoted and sold hand crafted Indian traditional apparel to US and local markets through online and offline sales by showcasing the brand at various tradeshows and exhibitions Graduate Teaching assistant, University of Colorado Aug 2016 - Dec 2016
• Teaching assistant for “Entrepreneurship for the Developing world” and “Advanced quality methods” courses
• Redesigned course content and assignments to improve and enhance students learning process SKILLS: Technical: MS- Office Suite, Salesforce, Google analytics, C++, SQL, Java, Cloud AWS, Oracle OSM; Managerial: Project management, Process improvement, leadership, Agile, Six Sigma
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