Management Project

ASHISH MODY

************@*****.*** 732-***-**** www.linkedin.com/in/ashish-mody

SUMMARY

Program / Vendor Manager specializing in executing large scale transitions, change management and 3rd party supplier management. Adept at IT systems implementation, project management, applications management, workforce management, sourcing negotiation, and vendor partnership and risk oversight of critical suppliers in diverse segments at Fortune 500 companies. Dedicated individual with strong work ethics and steadfast integrity.

AREAS OF EXPERTISE

Program/Project Management

Operations Management

Business Data Analytics

Audit Management

Business Strategy Development

Executive Leadership Communications & Alignment

Vendor Risk Management & Governance

Vendor Regulatory Enforcement

Contract Negotiation

Vendor Onboarding (RFI/RFP/RFQ)

Process Improvement (Six Sigma)

Business / Technical Writing

EXPERIENCE

Key Bank 02/2016 - 12/2016

Program Manager with implementation oversight of a Loan Originations platform that was deployed to 200+ loan officers in 14 states.

Led cross functional teams including Business units, Risk, Compliance, PMO, Legal, Finance, Technology, offshore resources, Testing, and Third Party Suppliers.

Managed multiple project tracks including project plans, project and third party deliverables, change requests, risk/issue logs, testing, downstream application testing signoffs, and defect resolution.

Coordinated release activities including the release implementation plans, release calendars, third party participation and stakeholder communications.

Coordinated all data integrations from the Originations platform to a servicing platform of an acquired entity, First National Financial Group.

Ensured leadership alignment with regular communications on all aspects of the project.

Wells Fargo 06/2014 - 01/2016

Senior Manager - Third Party Relationship - Led Enterprise Risk Management for several strategic third party Appraisal Management Companies (AMC’s) and Vendor Management Companies (VMC’s) with spend of over $300 MM and supporting 10+ business units, and 100+ contracts.

Improved upon the design of the third-party vendor management software (TRIMS) in collaboration with Third Party Risk Management by recommending the inclusion of on-time notifications of critical vendor deliverables, expirations, and due dates.

Established governance to enforce contractual compliance, performance scorecard reviews, breach of contract related actions, dispute resolution, vendor financial viability evaluations, and performed vendor onboarding through Enterprise RFI’s/ RFP’s.

Designed and implemented a Vendor Assessment questionnaire that included areas of vendor governance and risk not addressed in IT, Business or Business Continuity assessments.

Collaborated with Business units and Supply Chain to explore new service opportunities and complete termination of vendors and/or services.

Led cross functional teams to vendor sites to perform IT, Vendor, Disaster Recovery, and Business risk assessments.

Monitored and mitigated any security incidents, material litigation or regulatory findings, customer complaints, and vendor news that could pose a potential threat to the Bank's reputation.

Conducted quarterly business review meetings to report vendor health and performance to all key stakeholders, including vendor and senior leadership.

Partnered with Procurement to manage vendor contracts and spend invoices through Ariba.

Bank of America 06/1999 - 06/2014

Senior Vice President – Vendor Management (07/2011 - 06/2014)

Responsible for oversight of fraud, call center, and credit reporting vendors with spend of $75+ MM, supporting 8+ business units an ensuring compliance for 150+ contracts.

Led a team of Vendor Managers to effectively govern third party suppliers within my portfolio. Planned and monitored team deliverables, arbitrated negotiations, coordinated annual assessments, and ensured timely availability of all governance guidelines/policies.

Collaborated with the Third-Party Risk Management (TPRM) office to develop change management strategies as it related to Vendor Monitoring and ensured that the monitoring practices were comprehensive and consistent with regulatory and bank guidelines.

Responsible for the timely completion of all deliverables - assessments (Vendor, IT, Business, Disaster Recovery), performance scorecards, action plans, financial viability reviews, quarterly business reviews, and internal stakeholder meetings for my vendors.

Identified risk trends, escalated issues as per bank policies, and communicated vendor health/performance to leadership.

Led multi-disciplinary, multi-cultural teams on risk assessments to vendor sites within and outside the U.S., Costa Rica and the Philippines.

Collaborated with Vendor Administration, Vendor Risk Management, Audit, Risk, Legal, Compliance, Sourcing, Technology and other internal control services organizations to effectively govern supplier and related risks.

Managed and conducted Regulatory and Corporate audit reviews and SSAE16 deliverables.

Managed vendor contracts and diversity spend within Ariba.

Vice President – Change Management (06/2006 - 07/2011)

CA/NW Transformation - Migration of 850K+ NW and 6MM+ CA online/mobile customers to the Bank of America Model platform to provide a consistent customer experience across the country.

Merrill Lynch Transition - Conversion of the direct mail campaigns for several Merrill Lynch business units to the Bank of America approved email delivery system, Exact Target resulting in the creation and delivery of over 1 MM+ mail ready files.

Countrywide Transition - Conversion of 4 MM+ Countrywide online customers to the Bank of America platforms.

Responsible for creating the Business Requirements Document, Control Plans, WBS, project plans, managing Testing teams, overseeing all conversion & implementation activities and ensuring a smooth transition to BAU operational teams.

Compiled and presented progress 4-blockers to senior leadership at Tollgate reviews during each phase of the project lifecycle to obtain sponsor approval to move to next phase of the project.

Responsible for planning, monitoring and controlling the project using appropriate tools and techniques resulting in an effective use of resources.

Liaised with lines of businesses, technology, legal, risk, compliance, marketing, third party suppliers, and communications partners to drive issues to resolution.

Managed the timeline, scope, and budget for the project.

Followed the Six Sigma DMAIC process and the Enterprise Change Management System (ECMS) guidelines to formulate project deliverables and develop project documentation.

Negotiated a solution and implemented an Early Transition Item (ETI) to remediate 75K+ Countrywide/Bank of America credential collision issues.

Vice President - Operations Manager for US Trust (06/1999 - 06/2006)

U.S. Trust Transition

Voice of Business and SME in the migration of the U.S. Trust client credentials, deposit and investment accounts accessible through the client facing portal to the Bank of America platforms.

Directed conversion strategy and led operational data analysis efforts to make decisions that helped make fact based decisions and realize an error free transition.

Bank Operations

Conceptualized, implemented, and managed a call center supporting the U.S. client portal to address queries on access and management of accounts, third party transactional functionality, and site capabilities.

Aligned resources with workflow requirements; prioritized daily activities and processes to maximize productivity; established protocols for the proper handling of escalated issues; managed ongoing training, evaluation, and mentoring programs; created and presented weekly reports with recommendations to senior management.

Negotiated third-party service contracts to realize a cost savings of $86,000 /year (85% reduction).

Spearheaded the teams from U.S. Trust, Bank of America, and Schwab to successfully transfer the “after” hours help desk function to Bank of America after the acquisition of U.S. Trust from Schwab.

Managed the U.S. Trust e-commerce offering that allowed company’s high net worth clients access and ability to transact on their deposit and investment accounts.

Defined requirements for a Lotus Notes application that allowed relationship managers create client profiles accounts that would be accessible by the clients via the online portal.

Managed and coordinated the successful transition of State Street, Boston and Resource Trust & Company, Minneapolis, into U.S. Trust’s client offerings involving 1000+ clients and $40MM+ in assets.

Data Security Division

Ensured company data and networks were secure. Oversight of companywide efforts to evaluate critical systems, Business Continuity and Disaster Recovery Plans for critical affiliate sites to identify and plug any vulnerabilities. Managed communications to senior management to ensure alignment. Collaborated with auditors to conduct in-depth compliance audits, vulnerability, and penetration tests.

EDUCATION

MS in Computer Science, Florida Atlantic University, FL, 1995

BS in Electronics and Information Technology, Manipal Institute of Technology, India, 1990

TRAINING

Consumer Data Industry Association (CDIA) – Fair Credit Reporting Act (FCRA) Data Furnishers

Consumer Data Industry Association (CDIA) – Fair Credit Reporting Act (FCRA) Data Users

Mortgage Bankers Association (MBA) – School of Mortgage Banking – Course I

AFFILIATIONS

Project Management Institute (PMI) – Member

Project Management Institute (PMI), NJ Chapter – Member

International Institute for Procurement and Market Research (IIPMR) – Member

AWARDS

Key Bank - KERZNER Award for Project of the Year 2016 (Northeast Ohio Chapter of PMI), 2016

Bank of America - Spirit Medallion (3), 2000-2006

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