Customer Service Microsoft Office

Chelsea Elizabeth Burke

**************@*****.*** * 334-***-**** * 1209 Beechdale Drive * Montgomery, AL 36109

PERSONAL STATEMENT

Responsible, determined individual who is quick to learn and offers a solid background of academic study and work experience with outstanding communication, organizational, and interpersonal skills, as well as strong critical thinking, problem solving, and time management abilities with proven success at handling multiple responsibilities, and a reputation for forming productive relationships at all levels

EDUCATION

Auburn University at Montgomery May 6, 2017

Master of Justice and Public Safety - Legal Studies Program Montgomery, AL

Auburn University December 19, 2008

Bachelor of Liberal Arts in Criminology and a minor in Business Administration Auburn, AL

EXPERIENCE

Conference America, Inc. April 2013-Present

Operations and Web Specialist Montgomery, AL

Provide full customer service to clients who need to schedule new calls or make revisions to current ones, as well as deal with any sound quality issues, and perform dial outs to both domestic and international parties

Handle recordings requested by customers by editing the call recording, compressing it to fit the preferred method of delivery, and then sending it out to the customer

Ensure that conference calls are activated on time and ran correctly, which may include providing a participant list to clients, conducting a live question and answer session, managing polling questions, sending a recording, or overseeing the production of slides to the client’s audience during a WebEcho or Adobe Connect conference call

The Alabama Department of Public Safety, ABI Division October 2010-February 2013

Administrative Support Assistant I Montgomery, AL

Delegated by management to execute a variety of clerical duties including filing and typing documents, answering and directing telephone calls, and updating and validating records

Interacted with diverse individuals, quickly forming a rapport with guests and visitors, thereby successfully greeting and directing the public

Ensured that all registration forms were promptly entered, updated, and validated in the state’s sex offender database and then published to the website for the public’s viewing

Gullage, Tickal, & Fellows, LLP August 2007-December 2007

Legal Secretary Opelika, AL

Entrusted by authority to arrange the delivery of any legal correspondences and confidential law papers, as well as prepared and processed legal documents such as depositions, motions, and briefs, thus aiding in an effective work process

Performed basic secretarial functions such as answering the telephone, scheduling appointments, and organizing files, thereby ensuring the promotion of a successful and productive workflow

Attended meetings and court trials, listening carefully and taking diligent notes for the attorneys and then hearing the judge's final ruling

OTHER ACTIVITIES

Sister of the Auburn University Fall 2005 Chapter of the Kappa Kappa Gamma sorority

Auburn University’s Dean’s List recipient

SKILLS

Proficient in Microsoft Office programs including Word, Excel, PowerPoint, Access, and Outlook

Proficient in Time Matters, Adobe Connect, Adobe Audition, Camtasia Studios, YouSendIt, Westlaw, and LexisNexis

Possess a primary knowledge and understanding of basic French

Contact this candidate