Human Resources Customer Service

Felicia M. Holmes

*** ***** ***** **. **** K Edgewood, MD 21040

718-***-**** Cell

******.*******@*****.***

Human Resource Skills

Employment Law

Mediation & Advocacy

Recruitment & Retention

FMLA/ADA/EEO/WC

Benefits Administration

Orientation & Onboarding

HRIS Technology

Compensation Management

Performance Management

Employee/Labor Relations

Regulatory Compliance

Organizational Effectiveness & Development

Summary of Strengths

An experienced Strategic HR Professional and catalyst for innovative initiatives that address today’s business challenges of attaining revenue goals, driving change, attracting/retaining talent and engaging staff while delivering on organizational goals successfully and efficiently. Best known for ability to cultivate internal and external relationships through the use of communication and presentation skills that maintain collaboration and teamwork. Experience supporting large, diverse workforces of 500+ employees including union/non-union, exempt/non-exempt, temporary staff, mid-level, senior and executive management. Consistently recognized and respected by leadership for outstanding performance, exceeding expectations on goal setting and delivery.

Professional Experience

University of MD Medical System Baltimore, MD 2013- Present

Human Resources Business Partner

Provide seamless management, coordination, planning and administration of Human Resources and department goals, in-line with organizational strategy. Successfully ensure policies and procedures are implemented for all employee and labor relations, hiring practices, change, risk, performance and leave management. Oversee the unemployment claim process, employee engagement programs, reporting and metrics logging, and other HR functions with an employee base of 1500+ exempt, non-exempt and unionized workforce. Champion investigations regarding employee and management issues and documented findings after taking appropriate action according to employment laws and company policies. Utilize various systems to analyze and report to management for compensation analysis, talent management, benefits, performance review and other HR related functions. Oversee performance management initiatives and coach leaders on corrective action and performance management procedures. Partner with business leaders to plan and implement leadership development strategies. Support professional development, executive coaching, and management skill training, through Strategic Human Resources Business Partnerships.

Key Highlights:

Instrumental in fostering a teamwork/open-door environment conducive to positive dialogue across the organization.

Interface with business departments to develop training programs aligned with competency development

Lead and revamped the Employee Advisory Council to a more results driven approach which lead to increased participation and effective employee engagement.

Instrumental in fostering cultural change through leadership development, performance management and accountability strategies.

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Metroplus Health Plan New York, NY 2008 – 2013

Human Resources Generalist

Serve in a variety of HR functions such as recruiting, administering benefits, performance management and management of HR records. Work with business partners to maintain a high performance culture that emphasizes empowerment, employee engagement and ongoing development of a superior workforce.

Specific responsibilities include:

Provide day-to-day coaching and guidance to over 900 employees including management and staff regarding human resources practices and policies, problem resolution, career development and compliance with federal and state law.

Translate business strategies and objectives into the appropriate HR actions and initiatives.

Coach business leaders on issues of effective team building and organization effectiveness.

Act as advisor on all Human Resources issues to all levels of staff in order to resolve Employee Relations issues including investigations in a timely manner.

Worked closely with Labor Relations division and advised on investigations, grievances and disciplinary actions.

Revised Job Descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Managed the full cycle recruitment process for over 200 Marketing and Sales positions including entry level, unionized and director level. This includes interviewing, verifying employment history, conducting background checks, and administering tests when required.

Conduct new hire orientation and exit interviews assuring all company policies/procedures, benefits are explained and all required forms are completed.

Coordinated and implemented company Health and Wellness fairs that resulted in increased employee engagement and overall positive employee satisfaction.

Administer Health Insurance, 401(K), retirement, pension plans and FSA programs including enrollments and terminations

Influencing Bottom line of business through active management of W/C Claims FMLA, FLSA, ADA, and COBRA.

Develop an on-going two-way communication with employees, designed to foster a positive workplace, and reduce unwarranted attrition.

Cambridge Publishing INC. Uniondale, NY 2007 – 2008

Recruitment Coordinator

Sourced, selected, screened, and interviewed candidates for a variety of organizational positions; provided new hires key company information, managed open positions and maintained applicant files; led the database tracking enhancement project, a critical department initiative to manage new recruits and interviews.

Account Specialist

Responsible for data collection, composition, editing and processing of all client information for publication of biographies; management of client data base; and customer interfacing on related needs.

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Pro Health (A.S.C.) Lake Success, NY 2004 – 2007

Executive Administrative Assistant

Responsible for managing a demanding surgery center front desk which included: computerized scheduling, billing and processing of medical/insurance records; maintained open lines of communication serving as a liaison between patients, physician, staff and laboratory personnel.

Education

Morgan State University Baltimore, Maryland

B.S. Business Administration 1999-2003

Capella University

Business Administration 2015-Present

Professional Development/Affiliations

Compensation and Benefits Employee and Labor Relations FMLA Compliance

Leadership Boot Camp SHRM Conference and Trainings

SHRM – Society for Human Resource Management HR 5 O’clock Club

Advisory Board Pursuing PHR Certification

Computer Skills

HRIS Applications: (Taleo, PeopleSoft, PeopleTrak, Lawson, People Fluent)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

Medical Manager, PSMS Systems, Meditech Systems, Kronos timekeeper

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