Experience Summary

Software Tester with over twenty 20 years of combined experience while working for multi-million-dollar government and secondary mortgage market industry projects.

Experienced in the following phases of Systems Development Life Cycle (SDLC) - planning, design, testing, implementation, and maintenance. Expert in user acceptance testing (UAT) using the Agile and Waterfall testing methodologies. Extensive knowledge and experience in requirements gathering and analysis; managing and executing test plans, test cases, test scripts; defect discovery, documentation, and testing; managing enhancements. Relevant experience includes supporting multiple system and software development efforts for: (1) The National Archive and Records Administration; (2) The Department of Veterans Affairs; (3) Fannie Mae financial applications for new and enhanced products. Managed projects using industry best practices based on PMBOK.

Education:

Master of Business Administration – Management, Southeastern University, Washington DC

Bachelor of Science – Financial Management, Southeastern University, Washington DC

Candidate:

PMP Certification (Completed PMP boot camp – studying for exam)

Technical Skills:

Requirements Management Tool: Rational Requirements Composer, Rational Requisite Pro

Testing Tools: Rational Quality Manager, HP Quality Center, HP Application Lifecycle Manager

Defect Management Tools: Rational Team Concert

Microsoft Office Suite

SharePoint 2003

Google Chrome

Work Experience:

Project: National Archives & Records Administration (NARA) April 2016 - Present

Electronic Records Archives – Executive Office of the President (EOP) Archivist Workbench

Electronic Records Archives (ERA)

A Waterfall Project designed for private, secure, internal archival management system that ingests, stores, and controls access among authorized users allowing them to search, manage, and output electronic records.

Review and update Test Plan

Review and update/create Test Cases

Perform Acceptance and Regression testing

Discover and document defects via ALM

Retest and close fixed defects

Participate in Defect discussion meetings with stakeholders and development teams

An Agile Project for a computer-based tool that will enable American citizens to have access to digital records.

Review and provide feedback to finalize User Stories, Use Cases

Analyze requirements for correctness and testability

Author and execute test cases and test scripts

Perform smoke, quality assurance, and regression testing via Rational Quality Manager

Log defects via Rational Team Concert

Participate in sprint planning, stand-up, story validation, and story closing meetings

Make recommendations for system development

Perform quality review for test suite post-iteration/sprint

Project: Department of Veterans Affairs September 2012 to March 2016

Veterans Benefits Management System (VBMS) - $90MM

Author and manage Project Enhancements

Facilitate Subject Matter Expert (SME) Remote User Acceptance Testing

Facilitate Subject Matter Expert/Agile User Acceptance Testing – Charleston, SC

Author Business Test Plan

Create and maintain Test Traceability Matrix

Discover, verify and record new defects

Manage defects logs

Retest defect-fixes via all test environments i.e. (UAT, Product-Development-Test, Pre-Prod)

Create Test data-sets

Collect, analyze, and report test results.

Participate in Sprint Planning and Review meetings

Develop and maintain UAT Checklist, Microsoft Project Plan; Lessons Learned; New Tester Reference Slide Deck.

Author User Stories, Test Cases, and Scripts for Agile development process.

Lead and execute user acceptance, end-to-end, integration testing

Perform gap analysis and developed test cases and scripts.

Facilitate User Acceptance Test planning and preparedness meetings

Department of Veterans Affairs – August 2010 to September, 2012

Associated Veterans LLC – Quality Solutions

Requirements Analyst

Projects: (1) Veterans Relationship Management - Customer Relationship Management - Unified Desktop

(2) Veterans Relationship Management – Veterans On-Line Application Direct Connect - Release 2.0

(3) Veterans Benefit Management System (VBMS Phase 2)

Managed User Acceptance Test activities throughout Release 2.0 VAF 21-526 Supplemental Claims.

Identified and tracked key risks associated with the production implementation.

Identified and tracked defects.

Developed UAT Checklist, Microsoft Project Plan; Lessons Learned; New Tester Reference Slide Deck.

Authored Business Test Plans.

Participated in Sprint Planning and Reviews.

Developed User Stories, Test Cases, and Scripts for Agile development process.

Executed functional and non-functional tests.

Performed gap analysis and developed test cases and scripts.

Participated in Joint Application Development (JAD) sessions.

Facilitated User Acceptance Test preparedness meetings.

Conducted on and off-site production support for new release of web-based paperless system.

Created and maintained Project Schedule for Fiscal Year 13 Business/IT Budget Forecast.

Supported Testing Workgroups i.e. tracking issues/action items, meeting and travel logistics.

Participated in the development of corporate strategic and tactical plans.

Created and implemented an interview assessment form and process for the Veterans Benefits Management System team.

Fannie Mae, Washington, D.C

Middle Office Analyst/Quality Assurance Tester – Capital Markets Trading Desk – Yr 2005 - 2009

Participated with Middle Office Business to Technology Project Managers and various development teams to create business requirements for an integrated platform for committing, delivering, and servicing portfolio and Mortgage-Backed Securities loans.

Participated with the Capital Markets Business to Technology teams in the life cycle development of a web-based Whole Loan Committing system.

Assisted in the documentation of business requirements, test scope, test plans, test cases, and test scripts.

Developed, updated, and executed UAT and Regression tests for new whole loan products, enhancements to existing products, and system upgrades.

Reviewed test script suite via Test Director to ensure that scripts were traceable to Business Requirements.

Conducted end-to-end tests to ensure that systems functionality met the expected results.

Manually tested software applications using Mercury Test Director, Quality Center, and Rational Clearquest.

Identified, documented and tracked detailed defects via Quality Center.

Participated with Test Lead to determine severity of defects and priority to fix defects.

Generated ad hoc loan commitment reports for internal and external auditors.

Provided support to the Capital Markets Account Executives by validating and updating daily trade transactions; creating commitments for whole loan bulk deliveries; creating, monitoring the issuance of Fannie Major Pools.

Monitored Decision Support System-Intra Month – a system that provided portfolio managers with close-to-real time data of asset, liability and derivative activity.

Worked with Single Family Mortgage Loan Business cross-functional team to ensure seamless delivery of Home Saver Advance loans.

Managed the daily and monthly operational tasks for the Fixed Rate Convertible Loan Program.

Worked with cross-functional Single Family and Capital Markets teams to resolve pre-and post pooling-from-portfolio issues.

Worked with Capital Markets production support teams to ensure data integrity within committing and decision support systems.

Provided subject matter expertise for the committing, acquisition, and servicing of whole loan and Mortgage Backed Securities Pools.

Account Executive/Quality Assurance Tester – Whole Loan Sales Desk – Yr 2000 - 2005

Worked with cross-functional Single-Family Mortgage Business teams to develop business requirements and UAT test scripts for the implementation of new whole loan products and committing systems enhancements.

Monitored the readiness of the loan committing systems to ensure that systems were fully functional for the daily open of business.

Monitored, documented, and reported any intermittent system performance issues to minimize financial loss to internal and external customers.

Participated with Technical Project Team to ensure that all intermittent systems issues were swiftly and clearly communicated to ensure expeditious resolution.

Processed standard and negotiated cash contracts.

Conducted on and off-site lender training on the seamless execution of whole loan committing and delivery.

Managed internal and external customers to ensure that whole loan committing and delivery transactions were executed timely and accurately.

Performed quarterly risk assessments to help identify and monitor key risk indicators and mitigate potential operational losses.

Supervised and trained junior-level and contract employees on broad range of processes including loan commitments, purchases, and servicing.

Conducted peer reviews to ensure the quality assurance of contracted products and pricing.

Developed and executed UAT tests for new whole loan products, enhancements to existing products, and system upgrades.

Maintained Business Unit Contingency documents.

Managed yearly and quarterly business contingency exercises.

Mortgage Loan Servicing Analyst – Investor Reporting, Asset Development and Management - Yr. 1995 - 2001

Demonstrated general knowledge and understanding of mortgage industry, secondary mortgage activities, servicing operation reporting requirements.

Managed lender transactions to mitigate operational risk as it relates to cash remittances, security update, loan level reporting, MBS disclosures, loan modifications, lender reconciliations and data integrity.

Monitored, researched, and resolved standard and complex exceptions for monthly reports and remittances.

Managed internal and external customer relationship by establishing and maintaining constructive working relationship.

Identified, documented, and implemented process improvements.

Managed lender servicing portfolios for Mortgage Backed Securities & Whole loans to ensure lender compliance with servicing guidelines.

Provided team leadership for monthly Mortgage-Backed Securities security balance update process.

References:

Available upon request

Contact this candidate