Project Manager Human Resources

SENIOR BUSINESS ANALYST/PROJECT MANAGER

~ Business Process Improvement ~ Application Architecture Design ~ Project Leadership~

Highly accomplished Senior Business Analyst/Project Manager with verifiable track record of managing complex IT programs/projects and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and existing governance/controls/ and designing process and system improvements for increased productivity and reduced costs. Extensive experience in regulatory project implementation, Employee Relationship Management, Partner management systems for financial services firms. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiating with stakeholders. Recognized business analysis and project management skills, consistently deliver complex, large-scale projects on time and within budget. Additional areas of expertise include:

Process Analysis

Project Mgmt. & Tracking

Risk/Compliance

Cross-Teams Mgmt.

Controls & Reporting

Testing

SDLC/Six Sigma

Change Management

Estimates

PROFESSIONAL EXPERIENCE

BB&T, Raleigh, NC, 2016 – Present

IT Lead Consultant

Select individual assigned to most complex regulatory engagements designing application architectures and improving business process for integrating regulatory requirements with existing governance, controls, and systems. Specialize in financial services clients leveraging extensive experience in banking industry. Assign to special “Red” accounts indicating troubled and highly sensitive initiatives.

Demonstrate skills in interviewing business and technical leaders to gather and clarify business requirements. Develop Strategy and Roadmap vision, and oversee Business Process and Technical mapping. Author detailed plans and schedules. Take lead role in 10 work streams and consistently exceed customer expectations. Earn Olympian Award for critical role to overall success of Project Office.

Genworth Financial, Raleigh, NC

Project Manager, Sr. Business Analyst., Systems’ Analyst, 2015 – 2016 (Contractor)

Served as IT project Manager/Sr. Business Analyst/Systems Integration Analyst/Product Analyst. Earned Leader’s Choice Award from senior management.

Tasked with multiple implementations and support of saleforce.com projects and tasks.

Conducted meetings and facilitated work between the developers, testers, and the business.

Identified operational, process, and technological opportunities to meet business goals through feasibility studies, cost/benefit analyses, and statistical modelling techniques.

Led industry, business, product, and systems research for documentation and analytical reporting.

Performed analyses and recommend products and services based on customer fit.

Elicited business requirements, develops functional designs for highly complex enterprise-wide problems through technology, process, and people across multiple lines of business. Human Resources, Sales & Marketing, Operations, Compliance, Risk, Legal, and Audit.

Created business solutions and documentation with end to end traceability via artifacts.

Jackson Laboratory, Bar Harbor, ME

LIMS Consultant, 2014 – 2015 (Contractor)

IT Business Analyst on a multi-site STARLiMS implementation for a Medical Research Facility based in Bar Harbor, Maine.

Worked with software vendor, business stakeholders, IT and laboratory personnel to document and translate laboratory requirements into LIMS functionalities

Created Visio ‘As-is’ and ‘To-Be’ workflows for realization into for Use Cases.

Drafted FRS and DDS for development.

Generated work instructions and job aid in conjunction with the training team

Demonstrated system prototype to End-Users and provided functional training of system before rolling out Production instance.

Bank of America, Charlotte, NC

Retail Product lead, 2012 – 2014 (Contractor)

Responsible for requirements gathering from multiple stakeholders (50+) from cross functional business groups. Human Resources, Sales & Marketing, Legal, Compliance, Risk, and Operations. Received National Award of Excellence for lean practices that transformed operations.

Created new analytical monthly reporting metrics for mortgages using SQL queries, advanced Excel and Power-Point for the head of operations to identify capacity, KPI and KRI.

Worked with front and back office teams on regular basis to define/gather new requirements and amendments to existing systems along with problem solving IT issues that were created on daily basis. Understand, resolve system related issues, and provide suggestions to improve platforms.

•Used data for customer characterization and to evaluate response to marketing promotions; frequently incorporated data into Excel (using pivot tables) for graphs and visualization.

•Elicited requirements, develop user scenarios and BRD.

Responsible for minutes at Governance planning sessions; involved in sessions on knowledge Transferred and Long Term Planning for business tool acquisition and utilization of those already in place (Business Objects, various databases).

Credit Suisse, New York, NY

Consultant, 2010 - 2012 (Contractor)

As part of the IB-Ops Control and Risk Reporting (OC&R) group, developed controls and risk reporting metrics around Key Risk Indicators (KRI) & KPI for IB operations using Excel, Access and Business Objects (TOAD) desktop application. Designed processes to upload data into database. Prepare adhoc reports and presentations for senior management using PowerPoint, Excel and Business Objects as and when required, thus, making risk reporting transparent and accountable.

Redefined existing KRIs and KPIs using Excel, VBA Macros and MS. Access to strategically identify balance sheet exposure for 8 different products.

Improved relationship with client departments by providing critical insight on existing analytics. Redesigned Business Objects reports and data tables using TOAD to show more business relevant data.

Automated a manual data upload process into database using MS. Access by gathering requirements, analyzing database tables and Formulating SQL for the upload.

Following lean six sigma methodologies, re-designed the data flow in Excel to reduce the production time. Reduced production time on “Corporate Action Report” by 50% and eliminate any possible errors.

Bank of America, Charlotte, NC

VP, Manager, 2007-2010

As part of the Retail Sales and Marketing Group, updated business unit heads (Managing Directors and Senior VPs) monthly on the financials of their business as well as headcount. Presented strategic and operational solution for adhoc queries received from Business heads using Excel, and PowerPoint. Forecasted monthly budgets and balanced the General Ledger for 50 + Operations business units globally. Prepared weekly headcount report for 50+ Ops departments (6,000 employees).

•Analyzed product cost in a 4 dimensional Activity Based Costing (ABC) model using Access, and Excel. The model helped the firm identify high value clients and also provided a better pricing structure for new products.

EDUCATION

D.B.A Doctorate in Business Administration GPA 4.0 Expected Graduation 12/17.

M.B.A Master’s in Business Administration GPA 4.0

Bachelor of Arts, Economics,

University of North Carolina, Chapel Hill

TECHNICAL EXPERIENCE

Desktop: Microsoft Office, ACCESS, EXCEL, VISIO, PROJECT, BALSAMIQ

Technical Writing; Project Coordination, Software Testing, Business Analysis

Software Development Life Cycle, AGILE Development Process, Waterfall.

HONORS AND ACTIVITIES

MBA Association.

Golden Key Honor Society

Leader's Choice Award

National Award of Excellence

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