Manager Management

Bill Orlando

***** ** *** ***** *****, NC ***** 919-***-****

*******@*****.***

OBJECTIVE

To obtain a bilingual (English and Spanish) position utilizing my extensive supervisory, management, and administrative skills to benefit mutual success and growth. I have numerous years working in supervisory staff development positions utilizing extensive operations management skills to facilitate, coordinate, and deliver organizational training programs and events structured toward the practices and principles of adult learning techniques to ensure the transfer of knowledge is effective.

SUMMARY of QUALIFICATIONS

Over 18 years of experience in Staff Development, Operations Management, Supervising and fostering an environment of teamwork and maximum productivity for over 2,000 personnel geographically dispersed through 10 states. A skilled Staff Development Manager, possessing the ability to increase productivity, affect change, guide, and mentor. Experienced in successfully developing diverse staff populations, with varied backgrounds and education levels. A dynamic trainer/ leader/ teacher-counselor, with a background in providing thought provoking and challenging training sessions to program attendees. Excelling in merging “hands-on” work experiences with solid leadership, supervisory, and problem solving techniques. Bilingual (English and Spanish). Proficient in the utilization of MS Word, Excel, PowerPoint, Adobe Connect, Adobe Captivate, and various LMS programs. Worked directly with the Director of Social Services for the State of North Carolina in identifying training deficiencies within several County Department of Social Services. Developed and supervised the implementation of the needs based training and business processes needed to improve the counties efficiency and effectiveness. Constantly being sought out for my ability to streamline and reduce waste within County DSS offices.

Additional skills and experiences:

Operations / Implementation Management Classroom Training Delivery / On Site Support

Training Needs Analysis and Curriculum Development Adult Learning and Development

Web-based Training Material Development Program / Performance Management

Business Analyst Logistics Management

WORK HISTORY OVERVIEW

Training Manager, Raleigh, NC Present

Staff Development Specialist II, Raleigh, NC 2013 - 2015

Operations Manager, Grand Rapids, MI 2010 - 2012

Program / Performance Manager, Ft. Meade, MD 2007 - 2010

Senior Training Manager, Ft. Meade, MD 2005 - 2007

Master Trainer, Syracuse, NY 2001 - 2005

Recruiter, Rocky Mount, NC 1998 - 2001

EDUCATION and TRAINING

Bachelors of Science in Business Administration: Campbell University Present

Project Management Masters Certification: Villanova University 2014

Department of Defense Certification Courses:

Advanced Supervisory and Logistics Course 2010

Senior Trainer Course 2008

Instructor / Facilitator Course 2007

Guidance Counselor Course 2007

Advance Leadership and Training Management Course 2002

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