Customer Service Manager
Resume:
LISA GASS
*** ***** ******, **********, ** ***** Mobile: 803-***-**** e-mail: ***********@*****.***
Core Highlights
Resident Coordinator
Resourceful
Time Management
Conflict Resolution
Maintenance & Repairs
Computer Savvy
Lease Administrator
Team-leader
Billing/Invoices
Payroll
EXPERIENCE
Property Manager 10/2015 to 04/2017
SC Regional Housing Authority No.3 Barnwell, SC
Prepared, executed and managed lease agreements
Created monthly reports for vacancy and age-receivable records
Regularly inspected properties to identify and resolve violations within community
Documented and created work orders for residents requests; responded within one hour at 98% and
resolved maintenance issues within three days
Medical Biller I 10/2014 to 10/2015
Recruiter Solutions Columbia, SC
Responsible for following up on claims, calling and collecting payment from insurance companies
Researched and resolved claim denials and EOB rejections within standard billing cycle timeframe
Maintained the highest levels of accuracy and patient/client confidentiality
Identified account discrepancies and issues that hindered claims payments
Property Manager 04/2014 to 09/2014
Assistant Property Manager 01/2013 to 04/2014
Atlantic Housing Management Orangeburg, SC
Developed monthly operating budget reports to ensure property operated within budget
Screened, reviewed and approved applications, 100% of units filled through waiting list
Regularly inspected and evaluated 200-unit buildings and grounds, created work orders and oversaw
three staff maintenance crew to ensure issue was resolved issue within a timely manner
Assisted with collecting rental payments and delinquencies and posted in computer
Communicated with Property Manager regarding accuracy of invoices received, that purchase orders
Were attached and invoices coded correctly according to company procedures
Community Manager 03/2009 to 11/2012
Mental Health America of South Carolina Columbia, SC
Created and executed social media strategies, including community events and campaign ideation
Received recognition award from OAMHC Faith Based Conference in 2011
Processed work orders and monitored direction of property maintenance to ensure compliance with
company standards
Received Award for maintaining a stable vacancy rate of 98% occupancy in 2010-2011
LISA GASS
836 Adden Street, Orangeburg, SC 29115 Mobile: 803-***-**** e-mail: ***********@*****.***
Leasing Consultant 02/2007 to 03/2009
Moore Company Rentals/Century 21 Orangeburg, SC
Enthusiastically greeted potential residents, current residents with strong focus on resident retention
Reviewed and completed applications, verified household income, conducted background
check-ups, scheduled appointments for potential residents to view available units
Directed the entire sales process by putting strong sales skills to use and maintaining exemplary
customer service
Performed various administrative tasks including answered incoming telephone calls,
forward service calls to maintenance for prompt processing and responsible for
daily updates/editing of the rental departments website
HR Benefits Specialist 02/2006 to 08/2006
Human Resource Assistant (Temp) 09/2005 to 01/2006
Husqvarna Consumer Outdoor Products Orangeburg, SC
Managed confidential health and medical information for employees
Assisted with maintaining payroll for all employees
Processed child support garnishments, health and life insurance deductions
Performed customer service functions by answering employee’s request and questions
Conducted extensive background checks, pre-screened drug tests on potential new hires
Faxed employee verifications, called new hires for employment feedback, updated new hire
information into HRIS system and verified I-9 documentation
EDUCATION
Bachelor of Business Administration in Business Graduated 06/2002
Metropolitan College of New York New York, NY
Property Management License 2007
Real Estate School of Success Columbia, SC
References will be provided upon request.
REFERENCES
Tawanna Jenkins
Property Manager
SCRHA#3
10938 Ellenton Street
Barnwell, SC 29812
**************@*****.***
John Cunningham
HJ Management, LLC
103 Longview Drive
Orangeburg, SC 29118
803-***-****-mobile
******@*********.***
Javon Moore
Digital Literacy Supervisor
Orangeburg County Library
510 Louis Street
Orangeburg, SC 29115
******@****************.***
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