Alberto Ramos

**** ***** ** *******, ** ***** 813-***-**** ac084h@r.postjobfree.com

Career Goal

To continue my professional growth within your company where I can contribute with my unique ability to the overall growth and success of the company.

Experience

Ultimate Staffing – Tampa, FL (Administrative Assistant)

Bilingual Administrative Associate, 05/17 to 06/17

Entered Specific data/information into the company’s database for storage purposes as required by management and company.

Received inbound calls and directed customers, and personnel to the right departments for further assistance.

Provided excellent customer service and assisted with English/Spanish translations when necessary.

Office Team – Tampa, FL (Administrative Assistant)

Bilingual Office Assistant, 03/17 to 04/17

Entered information/data into a database to organize inventory and making sure always up to date.

Assists prospective customers both on the phone and in person with purchasing items.

Provider excellent customer service and assisted with English/Spanish Translations when necessary.

Centene Corporation – Tampa, FL (Government Healthcare)

Authorization & Appointing Representative, 2/16 to 11/16

Entered Specific data/information from Veteran’s Administration into pertinent authorization systems, achieving required production standards set forth by management and the company.

Assists veterans with scheduling, rescheduling, and canceling appointments with non-VA providers.

Locates an authorized provider, sets appointments and advises the veteran of any upcoming appointments.

Provider excellent customer service and provider changes when requested.

Assist with English/Spanish translations as necessary.

General Dynamics Information Technology – Tampa, FL (Medicare Health plans)

Bilingual Customer Service Representative, 9/15 to 1/16

Provided detailed responses to telephone inquiries in a professional manner to all of our Beneficiaries, and pharmacies.

Follow established and documented policies and standard operating procedures such as filing out time sheets, adhering to government privacy guidelines and multi-tasking to handle numerous phone inquiries at the same time.

Assist beneficiaries with filing out online documentation and submitting it electronically to plan provider for processing.

Complete basic call log related to the phone inquiries such as clicking radio the appropriate links to confirm which scripts were read by the CSR to the caller.

Respond to telephone inquiries within the set departmental staffing and time parameters.

Helios – Tampa, FL (Workers Compensation)

Bilingual Customer Service Representative, 1/12 TO 4/15

Provided Customer Service to all of our Patients, Adjusters, Claims examiners, and Pharmacies.

Answer Inquiring questions from Pharmacist, Adjusters, and Patients .

Follow-up calls to pharmacies regarding processing medications.

Handle both inbound and outbound calls.

Provided customer service to all 50 states including Puerto Rico.

QUALITY HEALTH PLANS – Tampa, FL, CA (Medicare Replacement HMO)

Bilingual Customer Service Representative, 08/15/2011 to 12/02/2011

Provided Customer Service to all our members and providers.

Answer inquiring questions from both providers and members about benefits.

Follow-up calls to members and providers regarding claims and other issues.

Process Claim Faxes and put them in excel spreadsheets for management.

Waste Management –Tampa, FL (Garbage and Waste Disposal Company )

Bilingual Customer Service Representative, 06/2003 to 08/2009

Provided customer service to company customers in the Tampa, Orlando, And Melbourne areas.

Data entry for residential accounts in the Greater Central Florida area.

Service scheduling, and maintenance for commercial waste containers.

Heavy customer service and complaint resolution. Bilingual service provided when necessary.

Progressive Insurance –Tampa, FL (Motor Vehicle Insurance)

Processor I, 01/1997 to 07/2002

Responsible for outbound calls to customers in reference to company products.

Customer follow-up regarding information received from the insured.

Data entry work which included customer information and documentation. Participated in team meetings to provide ideas and suggestions on how to improve job performance. Provided bilingual service as necessary.

Education

HILLSBOROUGH COMMUNITY COLLEGE – BRANDON, FL A.A. Paralegal Studies

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