Customer Service Medical

Kristyn Waddell

*** ******* **** **., ********, SC 29229

Cell: 803-***-**** E-mail: **************@***.***

PROFESSIONAL SUMMARY

Quality-focused, versatile professional with proven healthcare working experience as a caretaker, seeking rewarding opportunities with a dynamic medical facility. Provides sound judgment, attention to detail and a professional demeanor. Communicates effectively with patients and medical personnel to ensure outstanding patient care. Well-organized with the ability to prioritize and manage time in a multi-task environment, completing all front-desk and clerical duties within prescribed deadlines without affecting quality.

Computer Proficient: MEDISOFT and Greenway PrimeSuite software, Electronic Medical Records (EMR/EHR), Microsoft Suite, spreadsheets and data entry.

Typing Speed: 40 wpm with 10-key skills.

CORE MEDICAL SKILLS

Coding: ICD-9-CM, HCPCS, CPT and introduction to ICD-10-CM.

Administrative: Health insurance claims processing, medical office procedures including scheduling appointments, verifying insurance, collecting co-payments, payment posting, office management, computerized billing and coding and customer service.

Medical Courses: Medical terminology, Anatomy and Physiology and HIPAA.

Claims Processing: Government payers, Medicare, Medicaid and Tricare, third-party payers, UB-04, Worker’s Compensation and managed care, including: HMO, PPO and POS.

EDUCATION

Ultimate Medical Academy, Tampa, FL 2013

Associate in Science Degree, Medical Billing and Coding – (Working toward CPC certification)

Skills Include: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Facility Billing, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success.

Enhanced knowledge base includes: Analyzing and solving issues; research and professional writing skills; business communications; accounting for managers; biology and sociology.

Midlands Technical College, Columbia, SC 2012 – Present

Physical Therapy Assistant

Skills Include: Anatomy and Physiology, Medical Records, Medical Terminology, Kinesiology, Therapeutic Exercise, Abnormal Psychology, and Therapeutic Development.

PROFESSIONAL EXPERIENCE

Brighstar Healthcare – Lexington, SC 2012-2014

Patient Care Assistant

Assist patients with all activities of daily living.

Issued daily medications and recorded dosages

Accompanied patients to doctor appointments and errands as needed

Prepared meals and assisted in maintaining a clean and safe environment for patients

Captain D’s 2002 – 2003

Customer Service Clerk

Managed all cash transactions quickly and accurately, while maintaining account of daily transactions.

Monitored daily cash balances, interacted competently with customers and provided solutions to cash-related queries.

Columbia Urban League – Columbia, SC 2000 – 2000

Caretaker

Provided direct patient care to children enrolled in the program, assisting them with daily living skills.

Accompanied children on scheduled field trips, provided and enhanced the environment for socialization skills and performed all administrative tasks including typing filing and management of key records.

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