Customer Service Data Entry
Resume:
BIANCA M. SCHUMAKE
Houston, TX 77042
**************@*****.***
CAREER OBJECTIVES
A position utilizing my Criminal Justice studies and excellent customer service experience to be fully utilized to improve customer satisfaction and enhance the company brand name.
PROFESSIONAL EXPERIENCE
Macy’s Department Store 08/16 – Present
Seasonal Retail Merchandiser/Stock Associate
Maintain and stock the sales floor, including sales counters and all store displays and uprights/shelves, understanding the priorities of stocking, signage and cleaning
Assist with display changes under the direction of the merchandising manager or team lead
Safely operate and maintain all stockroom equipment and tools and keep equipment in good working order
Assist the merchandising manager to complete essential inventory control functions in an effort to support financial and inventory accuracy
Perform duties associated with assisting and processing the truck inventory
City of Houston - Carverdale Community Center 05/16 – 08/22/16
Seasonal Recreational Assistant
Supervises, manages and maintain facility during summer hours
Opens and closes facility, organize field trips for the approximately 75-100 participants
Maintain accurate attendance for program and have a safe environment
Andre Evans & Associates P.L.L.C. 01/16 – 05/16
Associate Intern
Make new client files, printed labels and added standard forms
Obtained client specific paperwork and created digital backups
Documented all actions performed on a case including the date, time, what was said and the outcome
Collected ad verified information from callers to ensure proper call screening and message delivered
Draft letters and motions
Organized case materials and assisted with trial preparation materials as directed
Barnes and Nobles/Texas Southern University 01/14 – 05/16
Lead Cashier
Create and distribute cashier schedules and till allocation
Assist customers by providing information, answering questions and processing payments for merchandise
Handle store operations in the absence of store managers
Evaluate performance of cashiers and provide managers with information on appraisals
Reconcile cash with receipts at the end of each shift and reconciled each discrepancies
Manage bank deposit activities and ensured cash is counted accurately at each shift
Interview, hire and train new employees to work as cashiers
Maintain and update daily, monthly and yearly accounts spreadsheets
Forever 21 03/11 – 03/12
Lead Cashier/Closing
Received, checked and shelved all merchandise products
Opened and closed store and responsible for daily bank deposits
Operated cash register an adding machine in order to manage cash for sold items
Managed inventory control and stocked items when required
Air Liquide 06/09 – 02/11
Receptionist/File Clerk (Summer & Holiday)
Data entry and filing benefit documents
Answering multiple phones
EDUCATION
Texas Southern University Administration of Justice GPA 3.63/4.0 08/12 – 12/16
Cypress Springs High School College Prep Courses 08/09 – 06/12
ADDITIONAL SKILLS
Proficient in Microsoft Office 2008-2011 products (Word, Excel and PowerPoint)
Strong communication skills and a team player
Excellent Time Management Skills and Punctual
Experienced with multi-line phone, Xerox copier, scanner/printer
Data Entry using 10-key
Skilled at operating computerized cash registers, scanners an affiliated POS system
References available upon request
Contact this candidate