Customer Service Representative

Tiffany Cannon

Decatur, GA *****

**************@*****.*** - 404-***-****

To work in a growing organization as a professional; where the perfect blend of my experience and sharpened skills can help in delivering the promising Work, Expectations, and Quality; in an accurate time, and professionalism.

Willing to relocate to: Atlanta, GA

Authorized to work in the US for any employer

WORK EXPERIENCE

Baker

Walmart - Lithonia, GA - 2014-06 - 2016-04

Baker

Designed, and executed personalized customer, and store cake orders. Organized cake displays with FIFO method, as well as checked product for quality assurance. Provided accurate inventory counts twice on a weekly basis, and a full inventory quarterly. Call Center Supervisor

E-Z PASS - New York, NY - 2011-06 - 2014-02

Supervised a unit of 15 to 20 employees' customer service quality, attendance, and performance.

Rectified customer complaints, as well as resolved toll violations.

Processed Corporate accounts, personal accounts, and mischarges.

Opened new accounts, updated account information, and reset E-Z PASS Cards. Head Cashier

Home Depot - New York, NY - 2010-12 - 2013-07

Trained new hires, and transferred employees on POS system, customer service, and department locations.

Processed Bulk orders, POS systems operation, and front inventory cycle.

Verified, and provided corporate customers with bulk orders.

Performed full inventory count quarterly.

Opening, and closing of department. Verified all registers were counted, locked, and area closed. Customer Service Representative

N.Y. Department of Motor Vehicle Services - 2006-05 - 2010-09 Verified Authenticity of customer documents to identify customers.

Provided photos, of customers for display on Identification cards, and driver License.

Updated change of address, endorsements, and restrictions on Identification cards.

Handled Discrepancies from system malfunctioning.

Provided License renewals, and reciprocities.

EDUCATION

Criminal Justice in Criminal Justice

Argosy University - Sandy Springs, GA

2014-05 - 2015-05

SKILLS

Cashier, Management, Customer Service, Inventory Control, Stocking, Microsoft Office, Cleaning, Cooking, Call Center, Call Center Management, Government Relations, Data Entry, Clerical, Community Relations, Shipping, Payment Processing, POS, Document Management, Typing ADDITIONAL INFORMATION

While using excellent customer service skills, I have the ability to multitask and respond to the needs and pressure of situations promptly. I can articulate information in a timely manner and complete assigned duties while working well with others.

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