Medical Front Office Medical Assistant
Resume:
PAULA K JONES
*********@*****.***
My passion for helping people has resulted in over 10 years of rewarding experience in the medical industry working as a pharmacy technician, medical assisting, and medical office assistant. I am reliable, fast paced, efficient, self-starter who can make a positive impact to your staff immediately. I am looking for a promising career opportunity with a company who can utilize my talent, skills, enthusiasm and work ethic to streamline front-end office processes, increase patient satisfaction, and ensure patient/billing department operates as efficiently as possible.
WORK EXPERIENCE
Front Office/Receptionist Dunwoody Dermatology 09/2016 - 06/2017
Assisting health care providers and patients by greeting them in person and by telephone.
Very efficient in both the check in process and check out process.
Answering telephones, scheduling patients, preparing charts, collecting payments, sort and file faxes, and completing medical records for patients.
Answering patients questions about appointments and procedure needs.
Insurance verifications, updating all patient HIPPA forms and patient demographics and knowledge in patient referrals.
Very knowledgeable of the aesthetic department. Procedures offered and cosmetic treatments.
Patient Therapy/Front Desk Chiropractic Health of Matthew 06/ 2016 - 8/2016
Greeted patients, verified insurance and entered new patient information.
Answered phones, scheduled, filed, collected patient payments.
Assisted patients to therapy rooms, put patients on therapies such as tens units, roller bed, and heating treatments.
Performed removal of needles after acupuncture treatments.
Front Desk/Medical Assistant Pura Clinic Urgent Care 10/2014 -10/2015
Simultaneously answered phone lines, assisted patients while sending, and receiving faxes.
Facilitated patient referrals by getting prior authorizations, faxing patient medical records and keeping patient charts in order.
Verified insurance companies, collected co-payments, contacted patients with lab results, and printed labs.
Balanced credit card machine nightly and ensured petty cash was accurate. Accepted and logged patient payments.
Performed scheduling activity while preparing patients and mailing billing statements.
Triaged patients took their vital signs and escorted them to room.
Pharmacy Technician CVS Pharmacy 02/1992 - 03/2000
Assisted health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.
Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipts, and removing outdated drugs.
Provided a safe and clean pharmacy by complying with procedures, rules, and regulations.
Protected patients and employees by adhering to infection-control policies and protocols.
Organized medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling other pharmaceutical therapies.
Maintained records by recording and filing physicians' orders and prescriptions.
EDUCATION
Associate Degree/ Applied Science Miller-Motte College 04/2013 - 04/2015
Medical Assisting, CPR Certified and Relevant Courses.
Medical Terminology, Anatomy & Physiology, Pharmacology, Emergency Procedures. HIPPA and OSHA.
Medical Insurance, medical Office Systems, Medical Computer Applications, Medical Law and Ethics. Billing and Coding.
SKILLS
EMR Software, Communication, Conflict Resolution, Business Acumen, Multi-tasking, Organization, Department efficiencies, Compliance Processes, Office Management, Customer Service, Patient Relations, Insurance Guidelines, Medical Billing Practices, Power Point, Word, Excel.
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