Customer Service Administrative Assistant
Resume:
Mary Vogt
Orangeville, IL **060
Phone 815-***-****
Email: *********@*****.***
**/** – present
SPG International LLC/Customer Service Representative
Provide customers with product pricing over the phone and through email
Answer incoming calls from customers
Provide customers with formal quotes that include pricing, availability, and weight of each item
Provide customers with estimated freight quotes for products being ordered
Place purchase orders in Syspro ordering system
Assist customers with finding products to fit their needs
Figure estimated freight quotes for customers
Process returns on products
Research and resolve invoice discrepancies
Attend bi-weekly CSR meetings
Attend bi-weekly product training meetings
Microsoft Word
Microsoft Excel
Microsoft Outlook
Argus Desktop
04/06 – 12/15
Stewart and Associates/Software and Parts Team Leader
Order all computers (Hardware and Software) from both Dell and SHI for all employees.
Places orders in SAP/EBP and Oracle systems.
Process returns on computer software and hardware as needed.
Process asset and software transfers as requested.
Research and resolve invoice discrepancies.
Process termination paperwork for employees.
Process time and material requests for employees.
Download People Soft file into Microsoft Access database daily.
Provide weekly inventory of computer stock.
Attend bi-weekly software meetings via Microsoft Lync as well as Genesys Meeting Center
Answer incoming calls.
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
03/05-08/06
Menards/Morning Stocker
Stocked shelf merchandise including (but not limited to) seasonal items, hardware department items, and paint department items.
Tagged merchandise with proper price tags.
Cleaned and straightened shelves to maintain professional appearance.
Set-up and take down of merchandise displays.
Answered phones and provided customer service to all customers.
1/02- 9/04
Stewart and Associates/Security Guard-Receptionist
Answered multi-line switchboard for all incoming calls.
Greeted and issued security badges to all visitors and employees.
Performed security rounds and reported any incidents to supervisor as needed.
Issued tickets for various parking violations.
Helped HR Department with various projects as needed including (but not limited to) filing and stuffing envelopes.
06/98-3/01
K-Mart/Cashier-Pharmacy Technician
Provided cashier and customer service to various departments.
Stock shelves with merchandise.
Input customer prescriptions into computer system. Printed labels for bottles and updated insurance information as needed.
Took inventory of medications, ordered medical supplies as needed and put new inventory away.
Processed nightly reports.
Maintained all cash receipts and processed nightly deposit.
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