Director of IT
Resume:
WILLIAM N. KAPPAS Valparaiso, IN *6385
********@*******.***
CAREER SUMMARY
Senior Information Technology Executive with 20+ years of expertise in application development, project management, matrix management, and business re-engineering. Turnaround specialist and management consultant who builds collaborative partnerships with all levels of colleagues and vendors across corporate and not-for-profit cultures. Strategic leader who revitalizes projects and teams by uncovering and eliminating root causes with a focus on issues. Achieves on-time and on-budget delivery of services and goals across industries including Healthcare, Insurance, Manufacturing, Utility, Wholesale, Finance and Automotive.
Signature Strengths:
Strategic Planning
Team Building
Vendor Contract Management
Software Selection
Transition Management
Infrastructure
Disaster Recovery
Budgets
Best Practices
Third Party Packages
Software Development Life Cycle
Business Process Management(BPM)
PROFESSIONAL EXPERIENCE
PRESENCE LIFE CONNECTIONS, Mokena, IL 2012 – 2017
A peri-acute organization, division of Presence Health, with a constellation of care and services including Home Health, Private Duty Home Care, Independent and Assisted Living, Rehabilitation and Skilled Nursing facilities, Adult (and child) Day Care Centers, Hospice and Community Living Facility/Supportive Living Arrangement.
System Manager (Director) of Clinical Systems
Hired from INISIGHT GLOBAL (National Consulting Firm) to direct and lead all of the IT functions across all departments. Member of Presence Health Ethics Committee. Reported to System Director, CIO, President of PLC, and Vice President of Outpatient Behavioral Health.
Standardized multiple systems by assembling a team to form a Steering committee, project, and integration plan for implementation of:
a)two Long-Term care systems into one platform, AHT, a month ahead of schedule, and on budget with no work arounds led to revamping half of operation from paper records to a technology solution in 2013: and
b)three Home Health systems into one software platform, ALLSCRIPTS, in six months; on-time and on budget with no work arounds by removing the disparity resulting in LTC and Home Health operations saving operating and maintenance costs in 2016.
Responsible for all IS aspects of system development and business development as well as certain operational areas like Pharmacy (LTC, Retail and Mail Order). Also managed the lab provider, Alverno.
Designed, implemented and monitored a standardized companywide “Value Added” measurable process by developing with team, the online video and PowerPoint education modules which enhanced clinical quality and patient satisfaction scores for physicians, nurses, CEO's and staff in home health and long term care.
Collaborated in the design and presentation of the annual innovative Quality improvement educational programs for 250+ clinical and business leaders: implementation improved PLC’s Quality measures and customer satisfaction as well as patient’s care.
Analyzed systems performance and promoted enhanced communications across divisions to better IT delivery: this drove effectiveness, cross-functional collaboration and improved problem resolution.
Saved the Outpatient Behavioral Health Division $90K through contract negotiation for the TIER system update with the vendor’s CEO and Executive Vice President: implementation targeted for Q2 2017.
AMERICAN IMAGING MANAGEMENT (AIM), Chicago, IL 2008 – 2012
A Medical Technology/Specialty Benefit Management company servicing over 30M health plan members.
Director of Application Development and Technology
Directed strategically aligned IS activities with business strategy to support organizational tactical objectives. Presented to Boards. Reported to CIO. Hired in first quarter from PALACE GATE management consulting firm.
Rolled out new release of portal and Imasis every nine weeks to meet technology enhancements for clients.
American Imaging Management continued:
Achieved and consistently met all customer service level agreements (SLA’s): Annual system availability time of 99.8% for Portal and 99.6% for Imasis led to outstanding service to entire customer base.
Developed cross training of system personnel to achieve an economy of scale allowing for 23 development personnel to support 16 systems: Chosen as a principal member in ISO 270001 Certification (first at AIM).
RESOURCES GLOBAL, Spin off of Deloitte & Touche, Oakbrook Terrace, IL 2004 – 2008
Partner with business leaders to solve problems, implement initiatives, drive change and transfer knowledge.
Director and Senior Consultant
Clients included: TYCO, First Data Corporation, ZURICH Insurance, ALION and Argonaut Insurance:
Consulted on turnaround and strategic initiatives projects for Sarbanes Oxley (SOX) Compliance across three industries including: Directed teams in the U.S and Europe for a credit card processor requiring high level security clearance, First Data Corporation; an insurance conglomerate, Argonaut Insurance; and a government security and fire safety corporation, TYCO.
●Saved millions of dollars in client fines by developing solutions in compensating controls ensuring SOX compliance at TYCO: Assessed issues and stopped the project; reconfigured teams and instituted a new communication and reporting structure which finished the new project date-on time and on budget.
●Turned around a stalled incentive system project at ZURICH by assessing issues and cultural differences of a third-party provider: Facilitated meetings with the CIO and Department VP’s to construct the new vision; oversaw the development and deployment of the Incentives system for both business and IT units, completing the project on time and on budget.
●Created and managed the selection process of a BPM system for a Government contractor (ALION) by collaborating with Vice Presidents and senior management to create an RFP Document: Mediated the vendor BPM demonstrations and selection; the project was completed on time and on budget.
MAGELLAN CONSULTING, Chicago, IL 2003-2004
Senior Management Consultant
Performed SOX compliance and environmental controls for a major building manufacturer and supplier. Reviewed process, controls, and proposed enhancements for corporate application environments. Created Version control policy and procedures for the mainframe and distributed domains
BLUESTONE CONSULTING, Chicago, IL 2002
Senior Management Consultant
Directed team of 36 staff, consultants, and managers comprising three application development divisions for a major auto manufacturer to ensure: integration of windows 2000 into all systems and manage EDS to meet deliverables.
CNA INSURANCE, Chicago, IL 1999 – 2001
System Manager, Commercial Insurance – Claims, 2000 – 2001
Assumed and directed, simultaneously with the Infrastructure role for six months: Led a team of 20 consultants, and managers in two departments, with a budget of $16M. Analyzed and reduced consulting costs by bringing COVERS production support in-house.
System Manager, Commercial Insurance – Infrastructure, 1999 – 2000
Managed 55 LAN operators, 24 employees, consultants, and managers in three departments with a budget of
$14M. Enhanced and tested CI Disaster recovery plan.
KEMPER INSURANCE COMPANIES, Long Grove, IL 1997 – 1999
Director Level, Claims Systems
Directed 90 employees, consultants, and managers across five IT departments and supported US and Canadian
divisions while administering a $9M budget. Coordinated the core client system re-host effort to roll out the
pilot office in less than four months, versus previous attempts lasting over 15 months.
MOORE BUSINESS FORMS, Lake Forest, IL 1989 – 1997
Director of Business Reengineering, 1994 –1997
Led the strategic planning and re-engineering of the manufacturing and financial businesses and systems to support functions across Europe, Mexico and North America with a $6.3M budget. Directed the development of the first disaster recovery plan of an IT department for applications.
Manager, National Administrative Systems promoted from Project Manager, 1989-1994
Managed four teams comprising 15 staff and six consultants while managing a budget of $2.5M for development and support of administrative systems (payroll, HR, AP, FA, AR, invoicing, sales, purchasing, and flexible benefits) servicing a user base of more than 800.
UNITED STATIONERS, Glenview, IL 1987 – 1989
Sr. Systems Analyst, Administrative Systems
Payroll, HR, AP and the Distribution Control System (DCS) from Arthur Andersen. Strategic design and implementation of DCS system companywide. Teamed on full blown disaster recovery effort when AT&T switching station burnt to the ground.
Previous roles: Programmer at NIPSCO, and INDIANA INFORMATION CONTROLS.
EDUCATION
Bachelor of Arts in Biology (complete), Minor in Information Technology (Nearly complete)
Indiana University, Bloomington, IN
TECHNICAL SKILLS
Hardware/Systems IBM 3081, 3083, 3090 MVS/XA VM/CMS AS400 RS6000 HP Itanium
Software/Languages COBOL BASIC C++ C# American Health Tech (AHT) HealthMEDX
McKesson Home Health AllScripts Tier Psych Consult Report Writer DB2
Oracle UNIX Visual Basic Silver Stream Java HTML XML .Net MVC
Structured Methods SDP-21 Method-1 Manage-1 Cara Project Workbench Microsoft Project
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