Customer Service Administrative Assistant

Aritha Ball-Orr

Phone: 678-***-****

E-mail: *******.**@*****.***

Actively seeking a front office position within an organization in need of a multi-faceted

professional with experience and expertise in:

Dedication

Communication and Coordination

Customer service

Team Building and Supervision

Problem Solving and Analysis

Scheduling

Policies and Procedures

Administrative/Clerical Support

Demographics

Profile Overview

Experienced Professional who always has an upbeat positive attitude and who possesses a successful track record in building and cultivating employee relationships encompassed with versatile administrative support skills which are developed through experience as an office manager, administrative assistant, and shipping/receiving clerk. Always calm and tactful and can deal with any situation that arises. A team oriented person who thrives in a high-energy, fast-paced environment, and willing to take on broad new ideas and to develop them further. Persistent in driving improvement and has an impressive track record of developing new businesses.

Personal Skills

Having clarity and sound judgment.

Self-motivated and eager to take ownership of responsibilities.

Having a natural drive with a loyal, strong, and proactive work ethic.

Capable of working alone & under own initiative at times, within strict and specific time scales.

Professional Experiences

Office Manager Wright Vision Care (Formerly Hunter Eye Care Group)

2000– 2016

scheduling of staff, reviewing of aging reports, inventory verification, and management of account of daily sales reports.

Liaison between senior management, employees, and clients to ensure proper lines of communication critical in addressing myriad problems and issues requiring immediate attention and resolve.

Skilled at interviewing, hiring, training, and evaluating employees., customer service, customer demographics, scheduling, patient check in & out, collect payments, answer phones.

Key accomplishments:

Developed efficiency-enhancing workflow/process improvements that will make possible to accommodate increasing responsibilities necessitated by staff reduction.

Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures.

Group Administrative Assistant SSC Service Solutions

1999 - 2000

Answered telephones and promptly and courteously assisted clients and employees throughout the organization.

Oversaw 6 Malls and HVAC/Construction personnel while managing proposals, accounts payable and receivable.

Made business and travel arrangements, set up new accounts with vendors, and administered credit card distribution and collections.

Conducted and arranged meetings, prepared Airborne and UPS packages,

Prepared correspondence, answered phones, filing, processing invoices, WOS system and general office support.

Education

High School Graduate 1-year Business/Secretarial Courses at Atlanta Area Tech

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