Dear Sir/Madam,

I am a pro-active people person with office experience as a Bilingual Administrative Assistant and Receptionist with extensive experience working with the records. I am very interested in a career opportunity within your company.

I know that my bilingual skills, reception, and administrative experience, along with my proven ability to be a team player is just what you are looking for in an employee.

Being that this role would be the first impression within your department, you can count on me to represent your company with the professionalism and discretion expected.

Should you feel that my skills meet with your expectations, you may reach me at 613-***-**** to discuss this position further. I look forward to hearing from you.

Thank you,

Janet Gilligan

Encls.

Janet Gilligan

613-***-**** / 613-***-****

email: ac081u@r.postjobfree.com

Professional Profile

I am a professional, honest and responsible individual who is punctual and trustworthy. I am able to multitask, stay organized and I work well unsupervised or within a team environment.

Related skills

11 years of administrative experience

Ability to plan, organize, prioritize workload, multi-task and meet deadlines

Adaptable to change and new technology

Bilingual in English and French

BF System

Call Centre experience

Data entry experience

Dental and Medical Terminology

Effective in conflict and pressure situations

Extensive experience in Municipal, Provincial and Federal areas of Government

Human Resource experience

Keyboarding at 50 wpm

Non Profit experience

Petty Cash

Dental, Medical, and Government of Canada Record Handling

Scheduling Appointments Experience

SECRET security clearance

Strong customer service experience

Strong team player

10 Years of switchboard and multi phone line experience

Computer Skills

Access, Adobe, AquaCIS, CCM Domus (Canada Customs), CFHIS ( Canadian Forces Health Information Service), CMT, DentIS, EMR, Excel, HR Downloads, iceBAR, Internet/Intranet, IPHIS (Communicable diseases), IRMIS – LRS, KARS, Lotus Notes / 123, MAP, MDS 5000 (Medical), MS Excel, MS Word, MS Outlook, MS Office, Practice Solutions, Pro Plan, Prove it, RUMBA Data, Search Ware, SAP, VTax, Windows, Word Perfect 8 Employment History

Shared Services, Public Service Pay Call Centre – Call Center Agent September 2016 – Present

Data entry for the Phoenix Pay System - Obtaining client's coordinates and the reason for their call; submitting the complaint to the online form, that is directed to the Pay Center in Miramichi New Brunswick

Community Legal Services, Receptionist August 2015 to August 2016

Answered and directed calls

Assembling Client packages

Booking Translators for in office clients appointments

Created and updated office files

Data Entry using CMT

General Inquiries regarding ODSP, Immigration and Landlord and Tenant Act

Liaison between lawyers and clients

Maintained electronic and manual records system

Performed administrative duties

Scheduled appointments

Updating Citizenship and Immigration Forms

Labortek Personnel, HR Assistant/ Receptionist August 2014- August 2015

Answered and directed calls

Assembling Client packages

Created and updated office files

Data Entry using Search Ware

Interviewed candidates for designated placements

Maintained electronic and manual record system

Performed administrative duties

Scheduled and confirmed appointments

Sending job orders

Updated Social Media Pages (Facebook, Twitter)

Euro Tile and Stone, Receptionist March 2014 – July 2014 (Temporary Contract)

Answer and direct calls

Greet and direct customers

Findlay Creek Medical Centre, Receptionist / Data Entry Clerk April 2013 – March 2014

Answered and directed calls

Contacted pharmacist to order patient’s prescription(s)

Contacted specialists for patient referrals

Created and updated office records

Data Entry using Practise Solutions

Maintained electronic and manual filing system, distributed mail,

Performed administrative duties

Prepared treatment rooms for patient examinations, cleaned and disinfected rooms

Received payments

Scanned medical information into patients records

Scheduled and confirmed appointments

Welcomed and directed patients

DND Dental Clinic Receptionist / Data Entry Clerk December 2012 – April 2013

(Temporary Contract)

Answered and directed calls

Clerical Duties

Created and updated office records

Data entry DentIS

Maintained manual filing system

Recorded and relayed information

Scheduled and confirmed appointments

Welcomed and directed patients

Health Canada Receptionist, Assistant Deputy Minister’s Office March 2012 – Nov 2012

(Temporary Contract)

Answered and directed calls

Clerical duties

Created and maintained office manual

Mail distribution

Maintained manual records system

Ordered office supplies

Performed administrative duties

Scheduled Calendar

Maternity Leave December 2010 – March 2012

Health Canada, Receptionist, Parking Administration March 2010 – December 2010

(Temporary Contract)

Answered and directed calls

Data entry using Excel and Lotus Notes

Greeted and screened clientele

Issued parking passes

Maintained manual records system

Managed general inquiries

Performed administrative duties

Received parking payments

Canadian Heritage, TV Broadcasting Department, File Clerk February 2009 – March 2010 (Temporary Contract)

Closed dormant files

Opened new records and maintained electronic and manual records system

Performed data entry using IRIMS and Word Perfect 8

City of Ottawa, Various Positions October 2003 – October 2008

Revenue Department, Receptionist / Customer Service

Client Service Center, Client Service Clerk

Housing Branch, Receptionist

Program Assistant/Reception for the Medical Officer of Health

Communicable Diseases, Program Assistant

Healthy Babies Healthy Children, Program Assistant

Receptionist for Public Health Information Line

Boardroom Scheduling

Data entry on multiple platforms

Distribution of mail and faxes

Faxing, photocopying answering phone inquiries

Greeted and directed clientele

Maintained and updated alpha numeric manual record system

Ordering office supplies

Prepared correspondence, booked meetings and managed boardroom bookings

Received payments for applications, sign variances, bus passes/tickets, licenses, parking tickets, property and water taxes Education and Training

Career Canada College/ Dental Medical Administration Diploma completed in 1995

AODA, Smart Serve, WHMIS, Work Harassment Course

VOLUNTEER WORK

Lillah’s Wings Rescue

Fostering and finding forever homes within the Ottawa area for rescued dogs

Rescuing Chihuahuas and or small dogs from North American shelters

Country Music Awards

Doorman

Guest registration

Guided artists to different workshops

Home for Mentally Challenged Adults

Helped with playtime

Assisted with daily walks

Made crafts

Singsongs

Special Olympics

Cheering

Handing out towels and drinks

Timekeeper

REFERENCES UPON REQUEST

Contact this candidate