Data Entry Customer Service
Resume:
Dear Sir/Madam,
I am a pro-active people person with office experience as a Bilingual Administrative Assistant and Receptionist with extensive experience working with the records. I am very interested in a career opportunity within your company.
I know that my bilingual skills, reception, and administrative experience, along with my proven ability to be a team player is just what you are looking for in an employee.
Being that this role would be the first impression within your department, you can count on me to represent your company with the professionalism and discretion expected.
Should you feel that my skills meet with your expectations, you may reach me at 613-***-**** to discuss this position further. I look forward to hearing from you.
Thank you,
Janet Gilligan
Encls.
Janet Gilligan
email: *******@*******.***
Professional Profile
I am a professional, honest and responsible individual who is punctual and trustworthy. I am able to multitask, stay organized and I work well unsupervised or within a team environment.
Related skills
11 years of administrative experience
Ability to plan, organize, prioritize workload, multi-task and meet deadlines
Adaptable to change and new technology
Bilingual in English and French
BF System
Call Centre experience
Data entry experience
Dental and Medical Terminology
Effective in conflict and pressure situations
Extensive experience in Municipal, Provincial and Federal areas of Government
Human Resource experience
Keyboarding at 50 wpm
Non Profit experience
Petty Cash
Dental, Medical, and Government of Canada Record Handling
Scheduling Appointments Experience
SECRET security clearance
Strong customer service experience
Strong team player
10 Years of switchboard and multi phone line experience
Computer Skills
Access, Adobe, AquaCIS, CCM Domus (Canada Customs), CFHIS ( Canadian Forces Health Information Service), CMT, DentIS, EMR, Excel, HR Downloads, iceBAR, Internet/Intranet, IPHIS (Communicable diseases), IRMIS – LRS, KARS, Lotus Notes / 123, MAP, MDS 5000 (Medical), MS Excel, MS Word, MS Outlook, MS Office, Practice Solutions, Pro Plan, Prove it, RUMBA Data, Search Ware, SAP, VTax, Windows, Word Perfect 8 Employment History
Shared Services, Public Service Pay Call Centre – Call Center Agent September 2016 – Present
Data entry for the Phoenix Pay System - Obtaining client's coordinates and the reason for their call; submitting the complaint to the online form, that is directed to the Pay Center in Miramichi New Brunswick
Community Legal Services, Receptionist August 2015 to August 2016
Answered and directed calls
Assembling Client packages
Booking Translators for in office clients appointments
Created and updated office files
Data Entry using CMT
General Inquiries regarding ODSP, Immigration and Landlord and Tenant Act
Liaison between lawyers and clients
Maintained electronic and manual records system
Performed administrative duties
Scheduled appointments
Updating Citizenship and Immigration Forms
Labortek Personnel, HR Assistant/ Receptionist August 2014- August 2015
Answered and directed calls
Assembling Client packages
Created and updated office files
Data Entry using Search Ware
Interviewed candidates for designated placements
Maintained electronic and manual record system
Performed administrative duties
Scheduled and confirmed appointments
Sending job orders
Updated Social Media Pages (Facebook, Twitter)
Euro Tile and Stone, Receptionist March 2014 – July 2014 (Temporary Contract)
Answer and direct calls
Greet and direct customers
Findlay Creek Medical Centre, Receptionist / Data Entry Clerk April 2013 – March 2014
Answered and directed calls
Contacted pharmacist to order patient’s prescription(s)
Contacted specialists for patient referrals
Created and updated office records
Data Entry using Practise Solutions
Maintained electronic and manual filing system, distributed mail,
Performed administrative duties
Prepared treatment rooms for patient examinations, cleaned and disinfected rooms
Received payments
Scanned medical information into patients records
Scheduled and confirmed appointments
Welcomed and directed patients
DND Dental Clinic Receptionist / Data Entry Clerk December 2012 – April 2013
(Temporary Contract)
Answered and directed calls
Clerical Duties
Created and updated office records
Data entry DentIS
Maintained manual filing system
Recorded and relayed information
Scheduled and confirmed appointments
Welcomed and directed patients
Health Canada Receptionist, Assistant Deputy Minister’s Office March 2012 – Nov 2012
(Temporary Contract)
Answered and directed calls
Clerical duties
Created and maintained office manual
Mail distribution
Maintained manual records system
Ordered office supplies
Performed administrative duties
Scheduled Calendar
Maternity Leave December 2010 – March 2012
Health Canada, Receptionist, Parking Administration March 2010 – December 2010
(Temporary Contract)
Answered and directed calls
Data entry using Excel and Lotus Notes
Greeted and screened clientele
Issued parking passes
Maintained manual records system
Managed general inquiries
Performed administrative duties
Received parking payments
Canadian Heritage, TV Broadcasting Department, File Clerk February 2009 – March 2010 (Temporary Contract)
Closed dormant files
Opened new records and maintained electronic and manual records system
Performed data entry using IRIMS and Word Perfect 8
City of Ottawa, Various Positions October 2003 – October 2008
Revenue Department, Receptionist / Customer Service
Client Service Center, Client Service Clerk
Housing Branch, Receptionist
Program Assistant/Reception for the Medical Officer of Health
Communicable Diseases, Program Assistant
Healthy Babies Healthy Children, Program Assistant
Receptionist for Public Health Information Line
Boardroom Scheduling
Data entry on multiple platforms
Distribution of mail and faxes
Faxing, photocopying answering phone inquiries
Greeted and directed clientele
Maintained and updated alpha numeric manual record system
Ordering office supplies
Prepared correspondence, booked meetings and managed boardroom bookings
Received payments for applications, sign variances, bus passes/tickets, licenses, parking tickets, property and water taxes Education and Training
Career Canada College/ Dental Medical Administration Diploma completed in 1995
AODA, Smart Serve, WHMIS, Work Harassment Course
VOLUNTEER WORK
Lillah’s Wings Rescue
Fostering and finding forever homes within the Ottawa area for rescued dogs
Rescuing Chihuahuas and or small dogs from North American shelters
Country Music Awards
Doorman
Guest registration
Guided artists to different workshops
Home for Mentally Challenged Adults
Helped with playtime
Assisted with daily walks
Made crafts
Singsongs
Special Olympics
Cheering
Handing out towels and drinks
Timekeeper
REFERENCES UPON REQUEST
Contact this candidate