Customer Service Sales

LAMONTROSE L LOVE

*** ******* ***, ********, ** *0441

Home: 815-***-**** • Cell: 815-***-****

*********@*****.***

Results-oriented, enthusiastic professional with many years of experience in Management, Customer Service, Tier I & II Technical Support, Sales and Product Training. Dedicated to display effective interpersonal and problem solving skills with a proven track record in exceeding company requirements and quotas. Skilled negotiator who can resolve complex situations delivering solutions that enhance customer relationships. Accounting software knowledge and experience in SAP, EDI systems

Excellent Time Management skills

Proficient with Microsoft Outlook, Word and Excel. Outstanding communication and listening skills

Conflict resolution techniques

Tier I and Tier II Help Desk Technical Support

Natural Gas Meter Certified

Company Certified Driver

GENERAL STUDIES 85' GRADUATE

Joliet Central High School, Joliet, IL

ELECTRONIC TECHNICIAN

Devry Institute of Technology, Addison, IL

COURSE WORK IN MARKETING, BUSINESS MANAGEMENT AND COMMUNICATIONS Lewis University, Cresthill, IL

01/2014 to 07/2017

SOUTHERN COMPANY/ NICOR GAS

Warrenville, IL

Customer Care Specialist

Customer Care Specialist processing Natural Gas Emergency requests, start and stop Gas services and report problem areas. I offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. I prepare field orders which include turn-ons, turn-offs, transfers, meter sets and removals. I answer complex credit and billing inquiries and make arrangements for payment of past due bills. I adhere to established policy, procedures and quality standards. Meter Reader Certified with a year of actual Meter Reading. 02/2013 to 06/2013

OFFICEMAX CORPORATE

Naperville, IL

Inventory Management Specialist

Generated and distributed daily reports and order acknowledgments to appropriate personnel using the updated SAP software.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Provided detailed Daily departmental reports and updates to senior management.Provided a high level of product and leadership support to representatives and clients. 06/2005 to 08/2012

BP

Naperville, IL

Customer Support Specialist

Customer Service Specialist and Tier 1, Tier 2 Technical Support. Managed chains of gross sales to internal and external customers in which I used Excel based tools for pricing/gross margin analysis to develop weekly and monthly reports to management. Ensuring exceptional customer service and brand awareness with acute understanding of the customers needs. Managed domestic and international order fulfillment ensuring timely and accurate product delivery with proper documentation and account profile updates.

Received, coordinated and processed all sales orders and credits based on the customers requests using EDI software which was sourced by email, fax, voicemail and other means. Worked with Supply Chain and Sales personnel as necessary on short shipments, voiding orders and problem shipments. PROFESSIONAL SUMMARY

CORE QUALIFICATIONS

EDUCATION

EXPERIENCE

12/1998 to 06/2005

SPRINT PCS

Bolingbrook, IL

Team Advisor/ Retail Sr. Support Specialist

At this World Class Fortune 500 company I provided the highest standards to local and long distance wireless cellphone services to millions of customers.

Customer service agent taking Phone orders, Retention services, Team Advisor and Retail Supervisor in the Chicagoland area stores.

Mentored new hires, trainers and Team Leads on methods and procedures. Production floor support on escalated calls, callbacks billing and retention issues. 01/1992 to 01/1999

BEST BUY

Aurora, IL

Sales Department Manager

Sales Department Manager in the Computer, Audio and Video Departments. Responsible for hiring, training, scheduling and supervising employees on sales and merchandising. Employee of the Month twice in 6 months for Best Supervisor.

Contact this candidate