Customer Service Manager

Shuida T. Haynes

**** **** ***. ********, ** ****1

mobile 985-***-**** ************@*******.***

PROFESSIONAL SUMMARY: Successful Career Placement Coordinator with 10+ years of experience in full-cycle recruitment, employee training, coaching, career development skills and 17 years of customer service.

Education: Bachelor of Science in Social Psychology w/ minor in Sociology Park University Columbus, OH 2005-2009

Masters of Science in Counseling Walden University 2009-2012

Qualifications & Skills

17 years excellent customer service skills

Advanced analytical skills

Strong attention to detail and time management

Exceptional presentation, verbal and written communication skills

Unsurpassed Professionalism and Consultative skills

Proven leadership and management skills

Demonstrated knowledge in scheduling, planning and employee related functions

Strong proficiency in MS Word, Excel, PowerPoint, Publisher and Outlook

10 years of Recruiting, Hiring Employee Training, Professional Services & On-boarding processes

Knowledgeable of HR systems

New Hire processing

Formatting policies & procedures

Processing Separations of Employment

Building strong rapport with department heads and staff

Advanced knowledge of Human Resource Management, Front Office Support and Employee Records

Skilled in Team Building, Conflict Resolution & Problem Solving

High level of integrity and professionalism

Strong technical skills, internet research and database management

Strong recruiting, interviewing, hiring and employee training techniques

Masterful multitasking skills and a strong sense of urgency

Professional Experience:

November 2016- January 2017 Contract Human Resources Representative Hancock Bank Gulfport, MS

Processed New Hires across Hancock & Whitney Banks

Processed involuntary and voluntary separations of employment

Handled and answered multiple caseloads in ServiceNow

Answered and handled multiple calls from associates regarding payroll, timekeeping, vacation and sick time using EcoTime system

Formatted company policies and procedures that were sent to HRLink for revision

Assisted managers and associates with performance review procedures

Assisted managers and associates in using UltiPro system

December 2015- October 2016 Career Placement Coordinator Blue Cliff College Gulfport, MS

Develop strong rapport with Faculty to assist students with professional development, career searches and building their resumes

Located graduates and assisted them with job placement by assisting them in applying for job opportunities established through Marketing calls made weekly to local employers

Developed and conducted student workshops on soft skills training, resume writing, interviewing and professionalism

Coordinate career placement services and provide job search assistance

Supervised the Graduate Placement Coordinator and Student Services Coordinator in department functions and exceeded expectations on placement and retention numbers.

Responsible for the overall Placement and Retention standards for the both the Career Services and Student Services departments.

March 2014 –November 2015 Career Placement & Regional Graduate Placement Coordinator Blue Cliff College Metairie, LA

Coordinated career placement services, provided job search assistance and assisted in the development of externship opportunities with local employers for graduates

Developed and conducted student workshops on soft skills, resume writing, interviewing skills and professionalism development

Organized and coordinated career fairs on campus and participated in off-campus job fairs to support placement efforts.

Supported students and graduates by facilitating, promoting and coordinating contacts with local employers, recruiters and other resources.

Complied with all college policies and procedures as well as state and federal regulations

Maintained up-to-date graduation and employment charts with supporting documentation to meet Accrediting Commission of Career Schools and Colleges (ACCSC) standards.

Updated supporting charts for Career Placement Coordinators at the Metairie, LA Gulfport, MS, Houma, LA and Fayetteville, AR campuses for accrediting purposes.

Worked directly under Corporate Regional Director of Career Services.

Provided career placement for Dental Assistants, Dialysis Technicians, Clinical Medical Assistants, Massage Therapists and Cosmetologists in their career fields.

July 2012 – January 2014 Educational Recruiter ITT Technical Institute New Orleans, LA

Called and contacted 100 prospective students daily

Answered a high volume of phone calls generated through the call center

Responded to multiple inquiries about ITT Technical Institute degree programs

Scheduled and interviewed prospective students and educated them about programs as they chose which program would be the best fit for their career goals

Participated in local career fairs to promote ITT Technical Institute and enrollment efforts

Provided on-going support to students throughout their program utilizing retention efforts

Managed IS3 Database system of student records and files

November 2011–January 2012 Contract Recruiter/ Administrator of Innovations Capabilities Owens Corning, Granville, OH

Conducted virtual meetings/teleconferences with international clients to discuss global innovations for improving business within the organization

Scheduled interviews for the Science & Technology Development Program

Scheduled and coordinated employee functions, training and activities

Processed Global Document Delivery requests and expedited them in a timely manner

Conducted research on publications for development of new composites for the Chemical Engineering department

Assisted the HR Manager and Administrator in improving On-Boarding processes

Created an On-boarding packet for the HR Department to implement during Hiring process

Answered a high volume of phone calls daily and answered questions about the Science & Technology program

Organized/Setup a filing system for Knowledge Resource Services, Science & Technology Development Program, and Innovation Capabilities departments

April 2009 – August 2011 Enrollment Advisor University of Phoenix Columbus, OH

Educated adult learners about degree programs and finance options

Called and responded to over 80 - 100 new inquiries daily following strict, script and guidelines

Provided guidance and built rapport with students in their decision to enroll in college

Recruited, enrolled and retained students by providing continual assistance and resources to them throughout their programs

Healthcare Certified to recruit, interview and enroll Healthcare and Nursing students into Associates, Bachelors and Masters Degree programs.

Scheduled campus visits, appointments and meetings with Grad Team members

March 2006 – January 2009 Staffing Coordinator Proteam Staffing Columbus, OH

Recruited, interviewed and hired over 50 new employees weekly using strong recruiting skills at job fairs, posting jobs on job boards, and retrieving resumes and applications

Setup new accounts and managed existing accounts with 10-20 employees at each

Supported and Managed daily office functions

Maintained administrative support for our office

Made several outgoing cold calls daily to solicit new business accounts

Collected timesheets weekly and input time into database for payroll processing

Processed all insurance and benefit claims

March 2000 – December 2004 Branch Manager LEED Staffing Services Clarksville, TN

Managed all daily operations of branch office

Collected and processed timesheets for payroll

Managed over 100 contractors

Managed all financial accounts

Recruited and staffed personnel for various job leads

Managed TempWare database

Started as an Office Administrator and promoted to Branch Manager

Processed and setup benefits for each employee

Processed insurance claims and life events for employees

References Available Upon Request

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