Project Manager Engineer

Rajat Mandal, MBA, PMP

* ***** **** **** *********, New York 14534

Mobile: 585-***-**** Email: **************@*****.*** LinkedIn

Informational Technology (IT) Project Manager with Program Level & Team Leadership Experience

Waterfall/Agile/Scrum Methodology • Network Systems and Engineering • Information and Data Security • User Experience/Interface • Quality Assurance • Customer Engagement/CRM

Professional Profile

IT professional with 20 years of diverse, progressively more responsible experience in project and program management, including solid experience as a senior-level individual contributor and working leader. Skilled at translating customer requirements into user specifications on complex engagements collaborating effectively with the sales team in customer-facing roles. A best fit for the right technology leadership role calling for strong technical agility coupled with team, communication, discernment, critical thinking and creative problem-solving skills.

Areas of Expertise

10+ years of experience working on projects in information and data security, technology development/deployment, and Web development using waterfall, agile methodology.

Managed teams of 5-10 members successfully leading dozens of customer projects from start to completion interacting effectively with internal and external stakeholders.

Led, managed or collaborated on numerous on-shore and off-shore development and test teams to ensure timely, on-plan, on-program delivery of all products saving millions.

Foundational experience in quality assurance, networking systems and engineering, and infrastructure support working in hybrid network environments.

Direct experience providing turnaround technical leadership and relationship management relative to “orphan” accounts, customers and at-risk projects.

Select Critical Contributions

Relationship. Partnered with sales team on many customer engagements playing a key role in capturing tens of millions of dollars in new, incremental or add-on revenue.

Revenue. As a member of a team, drove $6M+ in annual revenue by providing comprehensive performance management, metrics and reporting that included identifying and presenting business and technology solutions in support of client IT goals and organizational objectives.

Solutions. Demonstrated technical proficiency and mastery of the soft skills essential to identifying client needs and requirements and matching those needs to offerings; collaborated with engineering, sales and professional services teams to provide customized solutions.

Team. Hands-on experience managing off-shore evaluation teams as large as ten professionals, including planning and overseeing multiple project teams simultaneously working on engagements valued at up to $500K each.

Professional History

Paychex Rochester, NY

IT Project Manager (2/16 – 7/17)

Lead teams by facilitating the agile process, ensuring agile teams are accountable for the success of their project or BAU work effort. Strive to keep the team productive, and take ownership of that productivity by building high performing teams. Always looking to constantly improve team's process and motivate the team as much as possible to ensure they are delivering value. Provided visibility into a team's impediments, risks, and any other struggles so adjustments can be made at the program level in order to meet desired results.

Managed a program being the liaison between the Business and the technical teams.

Lead agile teams, consisting of resources across the organization, needed to deliver on prioritized projects.

Understood the estimated cost of the project and financial impact of the work.

Rajat Mandal, page 2

Mobile: 585-***-**** Email: **************@*****.*** LinkedIn

Facilitated project kick off/review (with Directors and Managers), release planning, sprint planning, daily stand up meetings, sprint reviews/demos, retrospectives for agile teams.

Facilitated management retrospectives to build high performing teams and ensure team’s success.

Ensured agile team members have the information they need to be successful (decisions, constraints, risks, assumptions, status). Assess strengths and development needs of team members and coach’s individual team members before engaging the functional manager.

Calero Software LLC. Rochester, NY

IT Project Manager (10/15 – 1/16)

Responsible for managing the client Onboarding and ongoing management of clients after transition to support.

Managed the client expectation as defined by the Statement of Work, contract and budget

Managed the work effort for the matrix team assigned to the client onboarding project within budget and planned timeframe

Managed the deliverables from the client to achieve the project budget and timeframe

Systems Maintenance Services (SMS) Rochester, NY

Engagement Manager (3/14-9/15)

Networked way to position coordinating the delivery of company products and services per customer requirements. Liaison with customers and internal resources with full-charge responsibility for account-specific service problems, projects and enhancements. Supported accounts valued at up to $6M annually. Served as the primary point of contact to enterprise clients. Ensured service level agreements (SLA) and key performance indicators (KPI).

Deliverables. Ensured that implementations, transitions and ongoing services were delivered on time per client requirements by maintaining tight control over the project schedule, risks, scope of work and budget.

Team. Ensured that operational teams and subcontractors maintained a clear understanding of client requirements; provided day-to-day field and client technical advice and support.

HCL/Xerox Corporation (1/97-2/14) Rochester, NY

Hired initially as Data Communication Specialist with an international affiliate of Xerox; promoted shortly thereafter to Network Engineer to develop technical skills, functional expertise and leadership skills. Promoted subsequently to Project Lead managing multiple test-related projects. Thereafter, promoted to Project Lead/Security Engineer for security projects. Transitioned as a Project Manager to HCL as part of Xerox’ continued outsourcing of key professional services. Left to accept opportunity offering greater advancement potential.

Project Manager (5/11-2/14)

Managed a variety of projects, including an off-shore security evaluation team consisting of as many as ten engineers. In addition, oversaw all aspects of 4-6 projects running simultaneously, including managing all communications between on-shore and off-shore teams. Provided coaching & staff development and completed architecture reviews per project plan. Served as a product owner relative to features and customization. Identified and managed risks and conflicts in project plan, schedule, scope and cost plans to avert project delays and missed deliverables.

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Mobile: 585-***-**** Email: **************@*****.*** LinkedIn

Documentation. Authored customer requirements, user stories, acceptance criteria, statements of work (SOW) and other communications for customer and field use.

Reporting. Compiled, analyzed and presented reports to stakeholders and senior leadership to ensure proper project management and achievement of all deliverables.

Technical leadership. Provided technical consultations as needed (i.e. RFP support, product certifications, unique product configurations, security, fleet rollout & solutions integration).

Software development lifecycle. Worked to prevent regressions and ensure coherence. Developed and managed delivery of portfolio plans for customization requests with input from business groups, product planning and account teams. Ensured that the voice of the customer (VOC) was captured and shared with all relevant stakeholders.

Project Lead/Security Engineer (8/06-5/11)

Managed security projects behind Xerox multi-function devices (MFD). Worked with multiple resources to gather customer requirements and plan and execute each project. Coordinated efforts with team members to ensure proper project specifications.

Lean. Completed Xerox Lean Six Sigma Green Belt Certification using the DMAIC process.

Product testing. Tested product device security pre- and post-launch, including in-depth testing of device security features (i.e. IP protocols, SSL, IPSec, device firewall & encryption).

Vulnerability testing. Completed black/grey/white box testing and vulnerability analysis/ penetration tests using manual and automated tools.

Test plans. Developed Common Criteria test plans and testing documentation for functionality on 15+ products certified in U.S., Canada, Germany and Australia at EAL2 & 3.

Customer support. Supported Xerox security program office, engineers, developers and customer engagement teams to resolve issues related to network/security vulnerabilities.

Project Lead (1/04-7/06)

Managed multiple testing projects and a team of 8-10 technicians and key-ops to ensure timely and accurate completion of all testing phases. Worked with program teams on multiple projects to meet all timeliness and deliverables.

Network Engineer (3/98-12/03) • Data Communication Specialist (1/97-2/98)

Early Career History

Onward Novell Delhi, India

Systems Executive (2/96-2/97)

Mudra Computer Delhi, India

Associate Network Engineer (8/95-2/96)

Education

University of Rochester, William E. Simon School of Business Rochester, NY

Master of Business Administration

Rochester Institute of Technology (RIT) Rochester, NY

Master of Science, Information Technology

AV College of Engineering

Bachelor of Science, Computer Science Pune, India

Tools & Technologies

Microsoft®: Office • Project • SharePoint •HP PPM •JIRA• Confluence

IBM®: Rational ClearQuest®

Certifications

Project Management Professional (PMP), 2013 •Microsoft® MCSE • Security+ • Novell CNE • Cisco CCNA 2.0• Lean Six Sigma, Green Belt Certified

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