Customer Service Microsoft Office

Colandrea Tuggle

Front Office Administrator/ HR Coordinator

Covington, GA 30016

***************@*****.*** - 404-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrator/ Project Coordinator

Golden Care Hospice of Atlanta, Inc. - Snellville, GA - December 2016 to Present

-Implement a budget plan for an up and coming Hospice organization

- Interview potential candidates and conduct the hiring process

- Conduct employee orientations and training

- Implement policies and procedures book for the company

- Complete the initial application process for the business

- Process payroll and record tax information

- Set up business accounts and meetings with vendors

- Accounts Receivable/ Accounts Payable

- Produce budget reports as needed

Front Office Administrator/ HR Coordinator

Primary Care Center - Decatur, GA - 2016 to December 2016

• Manage and coordinate the front office department

• Process new patient accounts

• Verify insurance eligibility for billing purposes

• Accounts Payable/ Account Receivable

• Reconcile patient accounts to resolve past due balances and disputes

• Health Information Specialist for the EHR system

• Update and enforce company policies and labor laws

• Recruit new employees and conduct interviews

• Manage and update employee records, certifications and licenses.

• Conduct monthly audits on employee files and patient charts

• Schedule and conduct monthly staff meetings

• Research and set-up new vendor accounts and contracts as needed

• Generate Daily Financial Reports

• Assist the Medical Director as needed

Payroll Administrator/Office Manager

Helping Hearts Hospice LLC - Snellville, GA - November 2014 to April 2016

• Administer and process the payroll for 30+ salaried and hourly employees

• Create Reports for The Executive Director/CEO

• Manage accounts receivable and Reconciliations with vendor accounts

• Manage and maintain the company's financial account

• Assist with medical records, referrals, Medicare and Medicaid billing, verifying insurance, and organize patient charts as needed.

• Consulting with CEO and Medical Directors on the company's Policies and Procedures and budgets.

• Consistently update all Employee files for 100% accuracy.

• Process new employee information into payroll and HR systems Payroll Administrator/Human Resource Administrator Hospice Professionals of Metro Atlanta LLC - Snellville, GA - July 2013 to September 2014

• Conduct interviews and orientations for new employees

• Consistently update all Employee files for 100% accuracy

• Promoting the Company through Marketing and Sales twice a week

• Scheduling Coordinator for staff and clients

• Benefits Coordinator

• Trained new employees on computer software programs

• Managed and Monitored the time clock system and software program

• Prepared budget reports for the CEO/Administrator

• Process new employee into payroll and HR systems Scheduling Coordinator

Scepter Health and Rehab - Snellville, GA - May 2003 to August 2014

• Consistently scheduled Certified Nursing Assistants and Nurses

• Assistant to the Director and Assistant Director of Nursing

• Created Census and Budget reports for the Executive Director

• Assist Unit Clerk with Patient Charts and Scheduling Dr. Appointments for patients

• Maintaining Employee records and filing

• Quickly solved and diffused any issues that arose with scheduling and placement of staff on the clinical floor

• Accurately documented all pertinent information pertaining to clients and caregivers

• Interviewed Certified Nursing Assistants

• Assisted the Human Resource Manager with Payroll and Benefits EDUCATION

Certified Medical Billing and Coding

Kaplan University - Davenport, VA

April 2016 to Present

Strayer University - Lithonia, GA

January 2015 to December 2015

SKILLS

Payroll (10+ years), Budget Management (10+ years), Medical Terminology (10+ years), Billing and coding

(10+ years), Insurance Verification (4 years), Communications (10+ years), Multi-Line Phone System (10+ years), Filing (10+ years), Typing (10+ years), Emr (4 years), Secretarial (10+ years), Receptionist (5 years), Project Management (4 years), Microsoft Office (10+ years), Healthcare (10+ years), Customer Service (10+ years)

CERTIFICATIONS/LICENSES

Certified Nursing Assistant (CNA)

October 2015 to October 2017

ADDITIONAL INFORMATION

• Exceptional computer skills with the ability to operate various types of software such as QuickBooks, Kronos, ADP Healthcare First, Datamatics and Kinser Home Health and Hospice software, Practice Fusion, NueMD, Microsoft Office, Outlook, Excel, Data Entry

• Detail and goal oriented, driven, organized, and a trustworthy individual with exceptional multi-tasking skills

• Very adaptable and able to adjust to various situations and people

• Superb communication skills and ability to articulate in order to work in various professional settings

• 11 years of experience in medical administration

• 18 years of experience as a Certified Nurse Assistant

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