Customer Service Real Estate

CATHERINE C. LIBONGCOGON

Blk* Lot* Ph** Castaneda St. Bahayang Pag Asa Subd.

Imus,Cavite

Contact Number: 090********

Email: **************@*****.***

CAREER OBJECTIVE

To enhance my skills in the hospitality industry, communication, human resources management and other area of specialization inclined in the field of the company.

WORK EXPERIENCE

Britwayz Philippines, Quezon City P. Tuazon Cubao Metro Manila

Customer Service Support February 2015 - May 20, 2017

●Attracts potential customers by answering product and service questions suggesting

information about other products and services.

●Opens customer accounts by recording, updating account information.

●Resolves product or service problems by clarifying the customer's complaint, explaining the best solution to solve the problem

●Expediting correction or adjustment of financial accounts

●Ensure that the products has been encoded and sent information to the delivery company.

●Checking customers feedback and product has been delivered at the exact date and time.

WNS United Airlines, Eastwood Quezon CityBagumbayan Libis

Airlines Reservations October 2014 - January 2015

●Processing all reservation requests of customers from United States.

●Change or cancel reservations inquiries at the request of customers.

●Receive reservation orders through phone, and sending there information request through fax or email.

●Ensure fulfillment of needs and requirements of guests who obtained prior reservations.

●Instruct and communicate to guests, visitors and customers on corporate policies and

regulations.

Air Asia Philippines, MakatiMetro Manila

Reservations Clerk October 2013 August 2014

●Handle all aspects of travel reservations for guests and travel agents

●Make reservations, process payments and confirm arrangements.

●Giving flyers and awareness of all company policies, rates, events and promotions using

●learned sales strategies.

●Upsell additional products and services when appropriate. Give directions and make sure

●guests' experiences are positive.

Luxent Hotel, South Triangle,Quezon City

Receptionist July 2012 July 2013

●Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.

● Greet arriving guests, welcome them into the restaurant and seat them.

●Ensure that the guests are made comfortable and kept informed of the status of their orders or wait times.

●Monitoring the open dining sections of the restaurant for empty and cleaned tables.

●Estimating and monitoring the guest list, and ensuring that the needs of the guests are met

while they are waiting.

●Responsible for taking initial drink orders if waiter is not around, fill the drink order or give the information to food server.

●Directs visitors by maintaining employee and department directories.

●Maintains security by following procedures monitoring logbook and supplies inventories.

Century Properties,MakatiMetro Manila

Sales Agent June 2012 July 2012

●Interview clients to determine what kinds of properties they are seeking. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

●Confer with home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

●Coordinate property closings, overseeing signing of documents and disbursement of funds.

●Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.

EDUCATION

University of Perpetuall Help Dalta System MolinoBacoorCavite

Bachelors in Hotel and Restaurant Management, Apr 2012

AWARDS AND HONORS

Chess Champion

Saint Francis Learning and Business Highschool 2001 Woodsite 1 B.P.S Imus Cavite

Skills Demonstration Participant/ Host

College of International Hospitality Management S.M. City Bacoor Feb. 21, 2009

SEMINARS ATTENDED

Hotel Operation Seminar Bayview Park Hotel Manila

September 19,2005

The Art of Cooking French Style

University of Perpetual Help System Molino September 9, 2010

CoffeeClassroomTraining by Coffee Beanyard University of Perpetual

Help DaltaMolino September 26, 2008

Safety Hygiene and Sanitation

Luxent Hotel July 25,2013

Continuing Professional Development

Seminar "Real Estate Profession

" May 6, 2015

ON BOARD TRAINING

ApprenticeshipByExperience (APEX)

M/V SUPERFERRY Pier 12 Manila to Cebu February 28March 2, 2010

EXAMINATION TAKEN

●Technical Education Skills and Development Authority ( TESDA )

National Certificate Bartending Competent University of Perpetual Help System DaltaMolino May 12, 2012

●Technical Education Skills and Development Authority ( TESDA )

National Certificate Bartending Competent University of Perpetual Help System DaltaMolino May 12, 2012

PERSONAL BACKGROUND

Date of Birth October 22, 1988

Place of Birth Malibay Pasay City

Gender Female

Civil Status Single

Weight 110

Height 5'4

Religion Christian

CHARACTER REFERENCE

Mr. Vincent Rapiz

Real Estate Marketing Director Avenue Residences, Quezon city

Contact: 091********

Darren Miller

CEO, Britwayz Philippines

Contact: 090******** Company Hotline: (02 5024148

Contact this candidate