Customer Service Manager
Resume:
Kelsey Kavanaugh
**** ********** ** ********, ******* 47630
*****************@*****.***
EXPERIENCE
Assistant Store Manager at Rural King: My duties are to open or close the store and to be in charge of running the store with my employees. I assist the customers with any questions they may have, answer calls from customers calling in or questions from my employees, and making sure that every customer gets great customer service.
Address: 2300 E Morgan Ave, Evansville IN
Started: March 2017- May 2017
Call Specialist at Mead Johnson: My duties are to wait for calls to come in, they are more than likely mothers or fathers calling in about our free case offer of our product Enfamil formula. Get all their information about themselves and their baby, offer them our other products that would benefit towards them, and help with with anything else they may have questions on or help with. Helping the mothers, fathers, and babies of the world.
Address: 2400 W Lloyd Expy, Evansville IN
Started: February 2017- March 2017
Pharmacy Technician at Boonville CVS Pharmacy: My duties are to greet every customer with a smile and make them feel welcomed. Take their name and date of birth for safety reasons to making sure they are getting the correct prescription. I work up to 5 different stations a day. Between answering the phone and assisting the patients with any questions they may have, I also had to put the patient's prescription into the computer when they drop it off, find the correct bottle of medication for that patient, count the amount of medication they are prescribed, hand the medication with the paper work to the pharmacists so they can verify it, and helping the patient pick up their prescription. I am used to a very fast paced environment and I can handle stressful and difficult situations easily. Its all about the patients and knowing that i can help them get well again makes me happy.
Address: 905 W Main St, Boonville, IN
Started: August 2016- January 2016
Manager/Team Lead at Tractor Supply: My duties were to be in charge of running the store with my employees, assisting the customers with any questions they may have, unloading trucks with the forklift, filling propane, loading mulch and rock with the tractor, and making sure that every customer leaves with a smile on their face and got great customer service. My other duties as manager were opening and closing the store safely.
Address: 5210 E Morgan Ave, Evansville, IN
Started: January 2016- August 2016
Cardiovascular Patient Care Tech at Deaconess Hospital: My duties were to be assigned up to ten patients a shift, assist them with anything they can not do themselves. I would help them order their food, help them bathe, check their blood sugar before every meal, make sure they always have a clean bed with blankets, and most importantly make sure they were happy.
Address: 600 Mary St, Evansville, IN
Started: October 2015- January 2016
Head Cashier, Front of store supervisor at Rural King: My duties were to greet the customers and check them out with the items they need and want. I was to multitask with assisting the customers with anything they need help finding while also helping my coworkers. I also had the pleasure of answering the phone and working together with my team professionally.
Address: 2300 E Morgan Ave, Evansville, IN
Started: July 2014- August 2015
Hostess at Texas Roadhouse: My duties were to greet the guests with a smile and seat them at a table or booth of there choice and assist the guests with anything else they need.
Address: 7900 Eagle Crest Blvd, Evansville, IN
Started: October 2012- February 2014
Academic Details
• Castle High School Core 40 Diploma 2011-2014
• Harrison College- 1 year of Vet Tech studies
Skills
• Management experience
• Medical knowledge with humans and animals
• Computer and typing
• Fork Truck certified
• Propane filling certified
• Extremely well organized
• Quick learner
• On time
• Enjoy fast paced environments
Achievements
• State/Hoosier Degree in FFA
References
1.Taria Hurt
Reflections Hair Design Salon
Newburgh, Indiana
2. Judy Bartley
Diet Clerk in diet office at St. Vincent Hospital
Evansville, Indiana
3. Alex Howell
Hutchinson Jewelers
Boonville, Indiana
4. Robin Towler
Head Special Education Teacher at Chandler Elementary
Evansville, Indiana
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