Customer Service Office Assistant

Dominique Steinbrecher

**** ********** ** • Lafayette, CA 94549 • 925-***-**** • ***.************@*******.***

Professional Experience

Omega Investment Management, Walnut Creek, CA January 2012 to Present

Office Assistant

●Prepare reports utilizing excel, word and powerpoint

●Call on businesses and 401k providers to gather information then compiled the information to be used in analysis of trends.

●Input and maintain client data in a CRM(Redtail) system for the office.

●Research companies and use the data to generate reports

The Cooperage, Lafayette, CA February 2017 to June

Hostess

●Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service

●Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations

●Greeted guests and escorted them to table or waiting area

●Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed

●Inspected dining room for cleanliness, proper supply levels, and required staffing

●Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials

●Addressed guest requests or complaints, and escalated major complaints to manager

California Music Education Association (CMEA), Lafayette, CA August 2013 -April 2017

Classical Music Producer Assistant

●Organized important musical score sheets for professional judges

●Reviewed data before inputting into computer

●Worked with fellow choirs from around the Bay Area to improve their vocal techniques

●Entertained younger choirs by reaching out to them and teaching them fun music

●Coordinated with fellow peers and assistants to have the event run smoothly and efficiently

SF Treasurer and Tax Collector, San Francisco, CA June 2016-September 2016

Intern

●Compiled statistical information for department performance measures. Data used to monitor productivity and assist managers with making sound operational decisions.

●Learned case management functionality in tax systems. Onboarded new accounts and assisted in account maintenance.

●Identified and resolved system account issues

●Lead clean-up project to identify misaligned data between the Assessor and Tax Collector. Project resulted in new policy for both departments related to data sharing.

●Indexed documents in Enterprise Content Management System, Hyland OnBase.

●Assisted in dismantling and destruction of financial documents.

●Co-created master calendar of taxpayer correspondence issued by tax collector. Document created in MS Excel and used by managers to better schedule mail drops.

The Alzheimer's Association, Lafayette, CA February 2016 – December 2016

Office Assistant

●Collaborating with team members on goal implementation

●Organized and collected daily and weekly progress reports for improved efficiency

●Gathered data to generate reports and enhance movement towards the firm's goals

●Respected for personal qualities, including responsible, intelligent, hardworking and organized.

●Prepare reports utilizing excel, word, outlook and generating power point presentations to better the point being proven

●Create and design websites, letters and brochures to fully show what the firm is all about

●Personally write letters to companies and hand deliver to each person of interest

●Assisted with phone calls and extra activities including moving boxes, filing, organizing papers etc...

Education

Acalanes High School, Lafayette, CA GPA: 3.60 Class of 2017

Interests and Volunteer Work

Tennis, Law, English, Psychology Honors Choir, Horseback Riding, Guitar, Track and Field, Spanish Honors, CCC for cats

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