Project Manager Management

http://ca.linkedin.com/pub/kawaljeet-singh/*/***/b1/

PROFILE

A successful Project Management Professional (PMI certified PMP, Scrum.org certified PSM-I, LinkedIn) bringing over 11 years of project and program leadership experience in delivering business, infrastructure and application development projects in leading financial institutions.

PROFICIENCIES

●Project & Program Management in domains such as Retail, Insurance, Tax, Assurance, Audit, Real estate, Wealth management, Business intelligence and banking (Mortgage, Lending and Deposits).

●Strong mix of business acumen and technical expertise in managing teams in matrix environment.

●Adaptable in delivering projects ranging from $15K (team size 2 members) to projects up to 3 million dollars

(team size 25 members).

Expertise in managing multiple projects simultaneously (Average 5 to 7 projects).

Providing safe and secure solution to track, share, retrieve and reuse documents produced by PwC Business.

●Managing business/application development and infrastructure upgrades (Platform/Network/Desktop engineering) for firm wide workstations and servers with PwC across all territories of Canada.

●Managed IAM -Identity Access Management project in BMO with 25 project team to upgrade 400 applications.

●1.5 years’ experience with CIBC Bank as a Project Manager to manage application development /infrastructure and technology operations projects.

●5+ years’ experience with IBM.

●Contributor of Book “"Getting started with data warehousing” published by IBM.

●Awarded “Certificate of Excellence” from IBM.

●Natural ability to foster positive working relationships.

SKILLS SUMMARY

●Hybrid projects (using Waterfall and Agile/Scrum methodologies)

●Vendor relationship/Communication/Budget/Stakeholder management

●SDLC (Software Development Lifecycle)/PMLC(Project Management Lifecycle)/ITIL

●MS Word/Excel 2010/Microsoft Project/Sharepoint

●HP PPM/Service Manager 9/Clarity/Planview/Visio 2010/Jira/Rational Team Concert

●Extensive experience in managing multiple medium to large level projects.

●Resourceful and detailed oriented in tracking action items to help project teams to move forward.

EDUCATION

Post-Graduation - Database Application, Seneca College, Toronto 2004

Bachelor of Engineering (Computer Science), Punjab Technical University, India 2001

CAREER PROGRESSION

●Business/IT Project Manager with PwC Nov 2015 to Present

●Project Manager with BMO Feb 2015 to June 2015

●Project Manager with CIBC Sep 2013 to Feb 2015

●Project Manager with IBM Aug 2008 to Aug 2013

●Team Lead with Opalis(acquired by Microsoft) Sep 2004 to July 2008

CERTIFICATION AND TRAINING SUMMARY

●Professional Scrum Master (Scrum.org) 2017

●Project Management Professional 2015

●Project Management & Leadership training (IBM) 2012

●Inside Financial Services 2012

●Effective Communication 2011

●Rational Functional Tester training 2009

●IBM Mentoring Program 2008

PROFESSIONAL EXPERIENCE

Business/IT Project Manager, PwC Toronto November 2015 - Present

Managing Business/Infrastructure (including Desktop engineering/Platform/Network-Voice/Network-Data) and Application Development complex projects for all LoS such as Tax, Assurance and Consulting & Deals.

Project Environment: HP PPM v 9.31 (Project and Portfolio management), Service Manager 9, Project tracker, Gmail, HP IT DMS, Google docs, Jira

Team size & budget: Leading multiple (6) projects with team size of more than 10 members and budget up to

$1.2 million.

Responsibilities

●Creating SoU/SoW (Statement of Understanding/Work) based on engagement proposal and team inputs.

●Compliance to project governance guidelines for meeting SLA requirements for the projects.

●Managing 5 to 7 projects simultaneously with budgets ranging from 15K to 1 million dollar.

●Experience in managing Business projects and coordinating with IT Project Manager to implement the solution.

●Coordinate with Business Analysts to define SRS (System requirement specification) for gathering requirements for the project.

●Planning Kick off meeting with Project team, Service Desk, Operations and Field Support teams.

●Responsible for managing end to end Release Management cycle for Project RFCs.

●Communicating with multiple vendors (iManage, RBRO, Introhive).

●Providing monthly forecasts for project team based on SoU efforts/duration using Project Tracker.

●Proactive verification of project costs based on forecast and actuals reported by team (ROI calculation).

●Timely updates to PwC senior management and project team using HP PPM status reports.

●Providing leadership level project updates in one to one meetings with Project sponsor.

●Effective use of project content management system (EMC Webtop 6.7).

●Expertise in negotiation skills for managing Scope/Cost control for the project.

●Chairing Knowledge Transition calls for Service desk, Operations and Field support teams prior to project Go Live.

●Coordinating with project stakeholders from project executive/sponsor to the project team.

●Coordinate with Communication team for sending firm wide communication to end users for mass roll outs.

●Active coordination with ODT (Operations deployment team) for smooth deployment of production roll outs.

●Provide support in Warranty, after the projects goes Live.

●Responsible for planning UAT, UAT kick off call and coordinating with UAT testers for gathering results.

●Create project artifacts (project plan, risk/scope/communication/resource management plans).

●Manage risks, issues, challenges and escalations in the project.

●Organizing and conducting the daily status and weekly status meetings and providing inputs for Kanban.

●Coordinating with core project team during Go Live usually after business hours and weekends.

●Performing project closure activities such as Lessons Learnt, RFCs, Contract and Project closures.

Key Projects

●Business case: To provide safe and secure way to track, share, retrieve and reuse documents produced by business teams.

●Solution: Built the solution using iManage v 10 and integrated with business applications.

oBudget: 50K, Team size: 8, Duration: 4 months

oTechnology used: Windows 2012 servers, SQL Server 2014, Lotes notes, Jira

oBuild stage and production servers (Windows 2012 server), provide storage and host the solution on

Data center.

Business case: To provision workforce planning solution to be used by various Lines of Service of the firm to report and effectively manage headcount.

Solution: Provide the ability to business to align, forecast, track resources and report headcount based on the client need.

oTechnology used: Workday, Middleware, Excel macros, Jira

oBudget: 40K, Team size: 4, Duration: 3 months.

Business case: Provide ability to business to crawl IBM notes mail server mailboxes to get insights into pertinent relationships and communication patterns to enhance business.

Solution: Delivered the solution to business to crawl mailboxes by installing MS dynamics CRM components to allow configuration of Introhive

oTechnology used: Microsoft Dynamics CRM, IBM notes client, IBM Domino server, SQL Server 2008

oBudget: 50K, Team size: 10, Duration: 2 years.

●Build Microsoft SCCM (System Center Configuration Manager) for all Canadian territories to support Windows 10

Budget: 100K, Team size: 18 Duration: 6 months

Technology used: SCCM 2012, Desktop applications (migration from old to new SCCM instance).

Overview: To build one managed SCCM environment for software distribution to ensure reporting and monitoring of clients and servers with reduced cost.

●Operating System migration from Windows 7 to Windows 10 for firm wide PCs.

Budget: 0.5 million, Team size: 20, Duration: 10 months

Technology used: GPO, Bitlocker, Image Build creation, VDIs, Server builds, Desktop applications.

Overview: To migrate firm wide PCs from Windows 7 to Windows 10 for all Lines of Business.

●Acquire company project – Migrate mail/applications/network of acquired company to PwC infrastructure.

Budget: 100K, Team size: 15 Duration: 4 months

Technology used: Lotus notes, SCCM 2012, Active directory, Network, telephones, Windows

Storage, application migration switch configurations, router setups.

Overview: To set up the acquired office infrastructure to meet PwC standards. Perform office

Readiness activities such as building laptops, setting up GUIDs, emails, printers, scanners, WAN setup, setup telephone extensions and support services. Build servers, provide storage and maintain data center.

●Facilities project - Setup new/Refresh existing floors of the office build.

Budget: 200K, Team size: 8 Duration: 1.5 years

Technology used: Switch configuration, Wifi configurations, Telephone setup, meeting room

Setup.

Overview: To setup new floors and renovate existing floors to increase the link capacity to 10 G

Uplink connectivity. Ensure all security scans (Nipper, Qualys, Fortify scans) are performed.

●Firm wide roll of Connected Cloud Backup solution to PwC end users.

Budget: 100K, Team size: 8 Duration: 4 months

Technology used: HP Connected cloud 8.8.2a, .Net 4.5 Framework, SQL Server 2012.

Overview: To deliver and install HP connected cloud backup solution across all PCs in Canada,

to ensure periodic backups are stored on Cloud.

●Migration of Survey application from .Net to iQM Platform for Oil Mining industry.

Budget: 50K, Team size: 8 Duration: 4 months

Technology used: .Net 4.5 Framework, Visual Studio 2012, SQL Server 2012, iQM platform.

Overview: To design and provision Survey in iQM questionnaire platform instead on .Net platform.

●SCCM 2012 Upgrade on around 10,000 firm wide machines.

Budget: 50K, Team size: 12 Duration: 4 months

Technology: SCCM 2012 rp1 sp1

Overview: SCCM 2012 upgrade needs to be performed to comply for Windows 10 deployment.

●Network Tool Netscout nGenius upgrade.

Budget: 50K, Team size: 5 Duration: 4 months

Technology used: .nGeniusONE, Netscout TAP

Overview: To insert TAPs (network monitoring tool) to various network sites across Canada.

●Migration to Xendesktop 7.6 vBlock Infrastructure.

Budget: 100K, Team size: 20 Duration: 4 months

Overview: To upgrade Citrix on Production /Disaster Recovery servers.

●Avecto Endpoint Security Solution.

Budget: 100K, Team size: 10 Duration: 3 months

Overview: To implement End security solutions on firm wide desktops/laptops across all Lines of

Business.

●Setup Wifi for visitors/guests

Budget: 150K, Team size: 7 Duration: 6 months

Overview: To set up Wifi for firm guests/visitors for all offices locations in Canada.

Replace Juniper with Cisco ISE (Identity Service Engine) for connecting to network.

Decommission existing (old) systems after disabling SSIDs across all locations of Canada.

●Provide PwC connectivity on Android based phoned.

Budget: 100K, Team size: 7 Duration: 6 months

Overview: To provide the ability to connect to PwC network on android phones.

Project Manager, BMO (Bank of Montreal) Toronto February 2015 – June 2015

Wealth Management Technology (CMMI Level 5)

Managed a medium size enterprise project (initiation to end) to deliver unified identity access management (IAM) across 400+ wealth management applications to support enterprise compliance processes.

Project Environment: Java, Unix, Active Directory, Oracle, MS Project, Visio, Outlook, Clarity, Sharepoint

Team size & budget: 25 team members with project budget up to $1.5 million

Responsibilities

●Initiate, estimate, plan, execute and close project (PMLC) while adhering to BMO PMO delivery policies.

●Responsible for application development (around 400) across BMO to perform centralized authentication/authorization through application called Aveksa.

●Managed project with budgets up to $ 1.5M, over 25 team members with 15 functional managers.

●Responsible for helping teams to create feeds for applications for upgrade.

●Vendor experience with agemen, CGI, bloomberg, pricematrix, mvest etc for 40 applications.

●Facilitate the creation and approval of the SOW with development managers and vendors.

●Produce monthly budget forecasts and track financials accurately using Clarity.

●Number 1 priority to inform Stakeholders with most recent project status

●Maintaining Issue Logs for keeping track of the issues and its resolution.

●Using Risk Logs to minimize negative impact and maximize positive impact.

●Create project artifacts (project plan, risk/scope/communication/resource management plans).

●Manage risks, issues, challenges and escalations in the project

●Organizing and conducting the daily status and weekly status meetings

●Project Deployment and closure activities with complete SDLC cycle.

Project Manager, Tata Consultancy Services Toronto September 2013 - February 2015

Client CIBC, Retail Banking Mortgage, Lending, Insurance & Deposits Technology

Medium to large size projects in the Software Currency Program for infrastructure (ITIL) and application development across multiple product lines such as Mortgage, Lending, Insurance and Deposits.

Project Environment: Java, Unix, Oracle, AS/400, Visio, Active Directory, Outlook, Sharepoint and MS Project

Team size & budget: 15 team members with project budget up to $5 million.

Key Projects

●Massive upgrade project involving Oracle Database (10g to 11 farm) and application development

●Enterprise level Antivirus, Active Directory, Desktop upgrades across CIBC

●Managed Insurance related application/infrastructure for President Choice.

●Cognos report Upgrades from Cognos 8 to Cognos 10.

●Autosys Job server migration projects

●Business intelligence application Upgrades(Informatica/Eureka/Feedhub)

●Conversion of Legacy systems to newer infrastructure.

●Managed 9 to 10 concurrent projects (application implementation).

Responsibilities

●Successfully estimate, plan, schedule, design, execute, control and close (PMLC) projects with defined scope and budget using CIBC Enterprise Delivery Framework.

●Vendor experience with IBM, Oracle, HP (Hewlett-Packard) for projects.

●Manage project from multiple portfolios such as technology upgrade and business funded projects

Involving significant scope and complexity with complete SDLC lifecycle.

●Provided updates to VP and senior level management in weekly Operational excellence meeting.

●Ensure delivery of projects to the business partner, meeting approved scope/cost/schedule for the project.

●Lead several key meetings such as kick off meeting, steering meeting & Change management meeting

●Managed projects under Program Management with Budget up to $3 million.(Fixed Price)

●Expertise in managing Go Live (weekend) Implementations using appropriate Implementers services.

●Responsible for completing Security Threat Risk Assessment (TRA) for the project.

●Expertise in managing upgrades of applications (on AS/400, Solaris), SAN migration, NAS Storage etc.

●Managed projects for Enterprise Level Upgrades across the CIBC Bank.

●Responsible for creating/approving Project charter, managing critical path and milestones.

●Communicating teams and stakeholders with timely updates to take well informed decisions.

●Maintaining Issue Logs for keeping track of the issues and its resolution.

●Coordinate between different groups like Program Managers, Business Analysts, Development Team, QA Team, Technical writers and Release Management Team to ensure that all the activities are performed as planned and ensuring successful delivery of the project

●Prepare PCR (Project Change Request) for Scope change identification, evaluation and approval.

●Plan for schedule and cost forecast (using Planview) to address variances and escalating to management if required.

●Considers Lessons Learned as one of the most phase of the project for future projection.

Project Manager, IBM Canada Toronto February 2011 - August 2013

Client: TD Bank (Securities Industry Services)

The Securities Industry Services (SIS) division of IBM Global Services has provided a comprehensive front and back-office shared processing environment for the Canadian banks and brokerage firms since 1967, continually evolving its services to meet the changing needs of the industry

Project Environment: Java, Unix, Oracle, MS Access, AS/400, Lotus notes, IBM mainframe systems, MS Project

Team size : 5 team members

Responsibilities

●Managed end to end projects (PMLC) related to creation and maintenance of automation infrastructure for Online Securities Services application development and web services.

●Client: TD Bank and Application Platform: Z/OS

●Responsible for automating IBM Online Security Systems and Web services.

●Manage risks/issues and develop mitigation plan for risks.

●Subject Matter Expert for Rational Functional Tester, Rational Performance Tester, soapUI,

●Testing of client-server, network and database projects on Windows, UNIX, AS400, AIX and Solaris.

●Responsible for performing all project activities with Software development lifecycle (SDLC)

●Managed offshore team for project activities.

Project Manager at IBM India Pune August 2008 – February 2011

India Software Lab - Cognos

Cognos, an IBM company, is the world leader in business intelligence (BI) and performance management solutions. India Software Lab (ISL) is one of the largest product development centers for IBM globally.

Project Environment: Agile, Java, Unix, Oracle, MS Access, AS/400, Lotus notes, Cognos v8/10, MS project

Team size : 6 team members

Responsibilities

●Responsible for leading team for Cognos product application development.

●Manage, plan and schedule team work/tasks in Sprints using user stories and story points. Monitoring and analyzing the development/QC output using IBM Rational Team Concert and project (PMLC) and SDLC lifecycles.

●Followed Agile Scrum methodologies to deliver the Cognos application development (v8 to 10) projects.

●Create and maintain software automation test infrastructure.

●Organizing and chairing the meeting with Development/QC team for bugs triage.

Team Lead, Opalis Software Mississauga September 2004 – July 2008

(Acquired by Microsoft)

Project Environment: Agile, Windows 2003 Server, Windows XP, Data center automation, ITIL, Outlook, Excel, System and Network management monitoring systems such as Netbackup, Tivoli Enterprise console, BMC event manager, HP Openview Operations, Microsoft MoM.

Team size : 5 team members

Responsibilities

●Develop, execute and record results of software test plans using Quality Center 9.0

●Managed Opalis Run book automation to automate ITIL workflows using Agile methodology.

●Release management of Opalis application builds by following SDLC concepts.

●Documenting and tracking product defects using Mantis – Bug Tracking

●Performing Smoke, Sanity, and Functional testing of Objects

●Presenting the Demos of the release build to the QA Team, Support and Management.

●Responsible or testing critical issues reported by the Customers

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