Customer Service Professional Experience

MELANIE DIVINSKI

760-***-**** *******.*.********@*****.*** linkedin/melanie-divinski

SUMMARY & QUALIFICATIONS

I am a passionate and highly-motivated professional with over 8 years of customer service experience and almost 7 years administrative support. Throughout my entire educational and professional experience I have demonstrated a strong work ethic, integrity and sense of independence. I am a proven efficient multi-tasker with a well-rounded skill set encompassing business operations, management, communications and technology.

• 8+ years Customer Service • 6+ years Administrative Support

• 1+ years Financial Services • 6+ years Data Entry & Accuracy

• Advanced Proficiency Microsoft Office Suite • Relationship Management

• Strong Computer Skills; CRM Systems • Highly Organized & Detailed-Oriented

• Team Leadership & Management • Creative Problem Solving EDUCATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION DEC 2016 Emphasis in Management

California State University, San Marcos

TEAM MANAGER – Senior Experience AUG 2016 – DEC 2016 Bruce Coleman, City of Murrieta, Economic & Business Development Director

• Provided extensive research and recommendations for the Murrieta Innovation Center on best business practices for successful centers of economic development and entrepreneurship

• Designed and created marketing materials for the Murrieta Innovation Center to attract potential management of the center and start-up businesses

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE AND MARKETING ASSISTANT AUG 2015 – PRESENT Cody W. Roulier, CMFC – Financial Advisor with Waddell & Reed, Inc., San Diego, CA Providing business management and administrative support for a well-established financial advisor.

• Promoting positive and lasting customer relations through all correspondence

• Administrative responsibilities: scheduling, data-entry, coping, filing, preparing paperwork

• Managing CRM and document processing system

• Plan and organize marketing events: Happy Hours, Social Security Seminars

• Management of all social media platforms; LinkedIn, Forefield Advisor

• Screening, interviewing, selecting and training my own replacement KISCO SENIOR LIVING – Cypress Court, Escondido, CA DEC 2008 – AUG 2015 CUSTOMER SERVICE REPRESENTATIVE APR 2011 – AUG 2015

• Acted as administrative manager on duty during evenings and mornings

• Promoted a sense of community and friendship with residents, associates, and guests

• Responded immediately to resident’s needs and concerns

• Responsible for creating all monthly calendars, announcements, and logs

• Data entry of all incident reports into Kisco Connect computer software

• Trained new customer service representatives and established job responsibilities

• Awarded Cypress Court’s Star of the 3rd Quarter 2013 SERVER/TRAINER DEC 2008 – APR 2011

• Provided residents and guests with a positive dining experience

• Responsible for training all new servers

MD

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