Customer Manager
Resume:
Robin Foxx
Asheboro, NC, USA 27203
Tel: 610-***-**** Email: *************@*******.*** Job Objective
A position that offers growth potential which utilizes my organizational skills as well as my managerial capabilities.
Education
Pottstown Senior High School
Sep 1987 ~ Jun 1991
Diploma, Business
Experience
Landair Transport, Inc
Jul 2015 ~ Present
3rd Shift Fleet Manager
Responsible for dispatching trucks on the Customer account in a way that minimizes cost and maximizes revenue by coordinating the truck, driver, freight, mileage and time.
Provides leadership for the drivers that includes training and counseling as needed.
Responsible for managing and coordinating the miles per truck, revenue per truck, safety, driver retention, fuel management
(MPG), dead head, service percent on fleet and payroll. Coordinates all telephone and computer system needs by using AS400, QualComm, Elogs, Word, Excel, Outlook, etc. Available to work additional hours and a rotating weekend schedule.
Meet and exceeds deadlines and coordinate multiple tasks. Other duties consist of working on Customer's shipping system, log and print Customer bills, validate that all of the product is on the truck,scan the bills to the Customer(s) and communicate with both the Customer and the Customer's customers concerning any issues on the load.
Trinity Transport
Nov 2014 ~ Jun 2015
Brokerage Dispatcher
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
Effectively communicate with both drivers and customers to ensure customer satisfaction.
Communicate service changes to Sales staff.
Responded to daily customer inquiries generally via dispatch or email.
Participated in customer meetings as required by the Sales Manager.
Coordinates timely scheduling of after hours pickups and deliveries, as needed.
KW Transportation Services, inc
Jun 2010 ~ Nov 2014
Brokerage Dispatcher
Develops and maintains strong relationships with customers and carriers to meet customer goals and requirements.
Communicates with customers to provide solutions to their problems.
Dealing and interacting with drivers on a daily basis. Negotiates rates for service, obtaining rate agreements and approving spot requests.
Responsible for setting up qualifying carriers.
Examine bill of ladings and file claims with transportation companies for overcharges.
Additional responsibilities include tracking shipments, soliciting truckloads, coordinating pickup and delivery schedules and resolving discrepancies.
Penn Tank Lines
Jun 2008 ~ Feb 2010
Billing Coordinator
Handled approximately 550 weekly billing invoices. Ensured excellent customer service by complying with the customer specific billing needs.
Identified and resolved customer billing disputes. Handled and maintained driver payroll/reports for 2 terminals. Generated and submitted payroll reports to management. Created weekend work schedule for billing department. Goodman Tank Lines
Jan 2007 ~ Jun 2008
Dispatcher and Billing Coordinator
Handled approximately 75 requests per day via telephone, fax and email then created orders in Tanker Pro.
Met and exceeded special requests from existing and/or new customers.
Provided effective work schedules for the drivers to meet customer needs while providing contingency time for emergency calls.
Audit driver reports weekly.
Researched and reported non-deliverables.
Managed carrier claims and billing adjustments.
Established methods and procedures for processing all accounts payable.
Assisted manage in negotiation freight rated with transportation vendors.
Venezia Hauling, Inc
May 2006 ~ Jan 2007
2nd Shift Dispatcher
Tracked approximately 75-150 loads per night using Visual Dispatch.
Communicated with drivers using Qual-Com.
Opened fuel cards and/or put money on the drivers' card using Qual-Com.
Generated a nightly log of each call from drivers to communicate with 3rd shift and Driver Managers.
GMI First, Inc
Feb 2006 ~ Jan 2007
Accounts payable
Matched shipping tickets to the correct invoices.
Responsible for all billing audits and invoicing.
Handled the quality control on vendor billing by checking the statements from the vendors and if any invoices were not paid, would contact vendor for a faxed copy.
Performed all receptionist duties while employee was away or on vacation.
**This was a part-time position
A. Duie Pyle Companies
Feb 2004 ~ Nov 2005
Billing/Payroll Coordinator
Entered bill of ladings, line hauls and less than truckload pickup/ deliveries into the Pyle system that generated the Vendor Settlements.
Handled all payroll functions of approximately 250 Owner Opperators.
Met and exceeded deadlines for the Excel spreadsheets required by the General Manager.
Generated and distributed Vendor Settlements.
Skills
MS Office, Word, Access, Outlook, Excel (certificate in advanced Excel), 10 key calculator, internet proficient and office equipment i.e.; multi-line telephone, fax, copier, and Pitney Bowes Postage Machine.
Languages
English Full professional proficiency
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