Field Service Customer

DIEGO LEAL

219-***-**** *****.******@*****.***

Seeking a position in a challenging environment where my Bachelor Degree in Science will be utilized. I have a current passport, TSA Pre check number and willing to travel. I am a dedicated and innovative individual, and am certain that I will prove an immediate asset your company where technical competence and perseverance are in demand.

PROFICINET IN THESE PLATFORMS AND TOOLS

Microsoft: Word, Excel, PowerPoint, Visio, Project

Concur

Sales Force

Operating Systems: DOS, Linux, Windows

ISO Standards

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY 2011

UNIVERSITY OF PHOENIX

ASSOCIATE OF APPLIED SCIENCE IN NETWORKING 2009

AXIA COLLEGE

REGIONAL FIELD SERVICE TECHNICIAN

Weber Inc. 04/2017-05/2017

Kansas City, MO

Multinational Manufacturer of meat and cheese slicing equipment

Install, troubleshoot/repair, equipment.

Travel to customer facilities to repair equipment.

Troubleshoot AC and DC circuitry.

Troubleshoot Pneumatic systems.

Troubleshoot to board and component level.

Replacement of faulty circuitry via module replacement.

Read, write, and interpret European blueprints and schematics.

Train customers and operators on use of equipment.

Use Concur for travel.

Use Sales Force.

FIELD SERVICE ENGINEER / IN HOUSE TECHNICIAN 01/2003-04/2017

COMPUTERSHARE Bolingbrook, IL

Multinational provider of investor services

Install, troubleshoot/repair, and upgrade electronic, electric, and mechanical equipment.

Travel to other Computershare sites for servicing of equipment.

Travel to sites owned by Computershare to recommend machine maintenance.

Upgrade and repair computer systems related to production equipment.

Manage and maintain MSDS library.

Manage and maintain OSHA standards.

Write and install applications to meet custom needs.

Plan and execute projects.

Configure electronic and electrical diagrams for custom needs and install my configurations.

Troubleshoot AC and DC circuitry.

Troubleshoot to board and component level.

Replacement of faulty circuitry via module replacement or solder new component.

Write user guides.

Read, write, and interpret blueprints and schematics.

Program Siemens and Allen Bradley PLC.

Create, build, and maintain an inventory system.

Inspect departments to ensure ISO compliance.

Provide recommendations for improvement and increased efficiency.

NETWORK SECURITY ADMINISTRATOR 08/2010-12/2013

ALARM SYSTEMS OF INDIANA Hammond, IN

CCTV and alarms to residential and commercial clients

I expanded the scope of the company from internal security cameras to a full suite of Internet enabled security systems with emphasis on personal and corporate security.

Consult with clients on best practices on personal and corporate security.

Consult with clients on security policies, set up accounts/permissions, configure systems with client networks, link accounts/peripherals, establish servers, and provide remote/on-site support.

Collaborated successfully with business groups to enable company to provide remote viewing to customers; set up networking capabilities.

Ensured outstanding customer service and maximized efficiency by creating supplemental manuals, training clients on use of system, and making backup media for customers.

Provide phone support on computer issues in addition to surveillance system.

Provide remote assistance on computer issues in addition to surveillance system.

MIDWEST FIELD SERVICE ENGINEER 06/1995-12/2002

INTELMAIL USA Sacramento, CA

Multinational manufacturer in mail inserting equipment

Territory was entire Midwest.

Train customers and operators on use of equipment.

Install, upgrade, repair mail inserting equipment.

Backup software.

Backup and edit PLC.

Backup and edit DOS based software.

Backup and edit windows based software.

Set up and maintain equipment network.

Adjust settings for most efficient production.

Repair electronic, electrical, mechanical, and pneumatic components of equipment.

Contact this candidate