Management Staff
Resume:
ELISSA TORRES
******.*.********@*****.*** (***) *55- 1894
“Elissa
is
highly
organized,
great
with
technology
and
making
systems
run
efficiently.”
“Her
calm
disposition
defuses
negative
situations.”
- Edie
Metz,
Supervisor
and
Senior
Director Summary:
Efficient,
detail
oriented,
and
technology- savvy
administrator
with
a
can- do
attitude,
who
thrives
in
a fast- paced
environment,
and
prides
herself
on
delivering
excellence. Experience:
Program
Director January
2016- Present
YMCA
of
Pierce
and
Kitsap
Counties Oversee
development
and
day
to
day
operations
of
several
major
programs,
including
gymnastics, sports,
and
summer
camps
consisting
of
15
permanent
and
50+
seasonal
employees.
Experienced
in
managing emotional
people
in
difficult
situations
while
under
pressure. Administrative:
• Perform
onboarding
of
seasonal
personnel,
and
create
organizational
charts
for
peers.
• Process
equipment
and
account
access
requests,
make
room
and
asset
reservations,
procure
all training
materials,
coordinate
caterers,
and
process
purchase
orders
for
food
and
refreshments
to support
training
events
utilizing
doodle.com,
Microsoft
Outlook
scheduling.
• Administer
registrations,
manage
purchase
order
requests,
and
prepare
expense
reports,
manage accounts
receivable,
process
accounts
payable
invoices,
manage
customer
billing
processes,
and schedule
payments.
• Manage
availability
of
instructors,
facilities
and
course
openings
utilizing
Daxco
Operations
to
create and
publish
programs
to
the
public
website.
Utilize
extensive
knowledge
of
social
media
and technology
to
create
and
oversee
the
digital
and
marketing
of
events. Managerial
• Full
cycle
recruitment,
onboarding,
management,
and
termination
of
seasonal
and
permanent
staff. Hired
and
trained
70+
staff
to
date
in
2017
for
temporary
programs,
recognized
for
administrative excellence,
and
assigned
the
task
of
hiring
for
other
director
peers
and
their
programs.
• Daily
management
of
three
annual
events
with
20
staff
and
volunteers
including
establishing
budgets, monitor
and
report
to
senior
management
on
budget
performance,
supplies,
and
employee
expenses by
publishing
weekly
reports
to
senior
management
every
Friday.
Develop
and
conduct
community fundraising
campaigns.
• Oversee
two
coordinators
and
an
assistant
who
report
directly
to
me.
Delegate
tasks,
approve employee
schedules
and
timecards,
monitor
and
minimize
overtime
hours,
and
ensure
all
staff
receive breaks
as
required.
• Maintain
maximum
level
of
confidentiality
in
handling
sensitive
personal
information,
and
entrusted with
a
high
level
of
ethical
discretion. Organizational:
• Revenue
generation
-
grew
gross
revenues
from
$163,300
under
previous
management
to
$236,800
in 2016.
Projected
gross
revenues
of
$286,650
for
2017,
and
the
program
is
now
the
largest
of
seven branches.
• Exceeded
job
description
by
developing
the
2017
marketing
brochure
eventually
adopted
by
all
seven branches
of
the
Pierce
County
YMCA.
Now
responsible
for
conceptualizing,
executing
and
continually improving
marketing
campaigns
to
drive
member
engagement
and
acquisition
for
programs.
• Perform
quality
standards
implementation
and
review
to
meet
certain
metrics
and
represent
program in
audits
by
senior
level
management.
Achieved
the
highest
audit
score
of
all
programs
across
seven branches.
Program
Coordinator May
2009- 2011
and YMCA
of
Pierce
and
Kitsap
Counties January
2012- 2016
• Hired
to
redevelop
a
failing
program
of
30
participants
in
2009.
By
2012
the
program
was
thriving
with 120
participants
an
increase
in
budget
allowing
for
higher
quality
program.
• Creation
of
staff
handbooks,
by- laws
for
community
volunteers.
• Generated
over
$200,000
in
profit
and
fundraising
through
careful
budget
planning
and
creating payment
installments
to
increase
participation.
• Talent
acquisition
and
training
of
staff.
Facilitate
trainings,
schedule
travel
and
accommodations
for staff
for
trainings
and
competitions.
• Managed
a
staff
volunteer
force
of
over
100
for
fundraisers
and
events.
• Market
and
oversee
logistics
of
annual
sanctioned
event
of
500
participants
with
a
$30,000
budget.
• Worked
closely
with
board
of
volunteers
to
enrich
program
success.
•
Public
speaker
at
several
industry
events. Education: Bachelor
of
Science,
Business 2017 Human
Resource
Management
Western
Governors
University
Certifications: Project
Management
Certification 2017 Society
for
Human
Resources
Management Assurance
of
Learning
Certificate 2015 Computer
Skills:
Microsoft
Office
Suite,
with
an
emphasis
on
excel
and
publisher,
familiar
with
Concur
Travel
and
Expense, Daxco
Operations,
Kronos
time
keeping.
Scheduling
apps
–
Doodle.com,
group
communication
tools
–
Slack
and Remind.
Very
familiar
with
HRIS
systems,
serve
as
a
power- user
for
other
departments.
Contact this candidate