Experienced Store Manager
Resume:
Tammy Kay Gladhill
Experienced Store/General Manager
Berkeley Springs,WV
************@***.***
Summary
My first priority is outstanding customer service. i have strived for 110% in this area in every position I have held. I feel my employees should be respected,respectful,and compliant with my customer service goals and expectations. I always uphold company policy and procedure to lead by example. I also feel that an important part of management is follow -up. I thrive in fast-paced environments,and decision making dilemmas. I have outstanding references, and 10+ years experience with cash handling,registers, credit card terminals,calculators,computers,and various paperwork(daily closeouts,inventory trackers,scoreboards,weekly spreadsheets,vendor invoices, and several more..) I am confident, and feel i would excel at any position i chose. I was born 05/07/1969,have an outstanding driving record,current license,drug free,held Notary of Public license for 7 yrs,and enjoy volunteering my musical talent for organizations such as Hospice Work experience
1981-1987
Diploma
Southern Fulton JSHS
Where I attended high school. Located in Warfordsburg,PA. I graduated with an academic diploma with a strong business curriculum and a 2.69 GPA 2010-2017
CNA In home caretaker
Home Health Care
Working for myself using my nursing skills and experience along side my buisness management skills and experience to care for terminally ill patients. 2009-2016
Notary Of Public
State of Maryland
Notarizing documents such as car titles and bills of sale. Upholding honesty and integrity while doing so.
2009-2010
Office Manager
Cash N Go
Run office on my own. Cashing checks,deciding on loan acceptances against car titles,determining amount of loan,making bank deposits throughout the day,making bank withdrawals when necessary, being responsible for any and all monies in the office,making customer service calls to retrieve late accounts,dealing with any and all customer issues,opening and closing office,upkeep on the cleanliness of the office,keeping customer files in order,faxing,mediating customer disputes.
2008-2009
Store Manager
Dollar General
Oversee 9-10 employees and every and all aspects and issues of this high traffic\high income store. I was responsible for all monies,scheduling,profit/loss,loss prevention,hiring,firing,ordering,truck scheduling,inventory,reporting directly to District manager,overall cleanliness and appearance of store,any and all customer service issues,upholding company policies,store opening and closing,training of new employees. 2004-2008
Store Manager/DM Trainee
Movie Gallery
oversee all store operations including customer service/relations,scheduling,payroll,daily/weekly paperwork(including inventory tracker and weekly activity planner)marketing,inventory/shrink control,receiving,transferring,hiring/firing,employee reviews,delegation,cash handling,revenue/labor tracking.
Anywhere from 8-20 employees
Education
1981-1987
Diploma
Southern Fulton JSHS
Located in Warfordsburg,Pa., I attended high school here for 6 years,earning an academic diploma with a strong business curriculum, and a 2.69 GPA Skills
Loss Prevention
shrink control, physical inventory scanning,pass
Reports,inventory reports, associate training for LP, LP reports, collections, recognizing ‘red flags’ for internal theft.
Human Resources
WOTC,I-9,interviewing(phone & face to face),
Hiring,recognizing compatible talent,disciplinary actions,terminations. Staffing
training and development, coaching,reinforcement of company policy and procedure,overseeing completion of testing, scheduling and scheduling issues, associate reviews, promotions. Customer Service
15+ years with hands on customer service, customer complaints,inactive calls,arbitration Planograms
shelving,fixtures,kiosks
Store Operations
ordering,transferring,receiving,opening and closing procedures, labor/revenue tracking,budget/labor control.
Paperwork
cash count sheets,daily deposit logs,deposit slips,activity planner,inventory tracker,invoices,goal trackers,weekly spreadsheet,scoreboard,work compass, expense reports,pre and post inventory reports,pass reports,payroll,revenue/labor tracker,invoice comps. Cash Handling
full responsibility for daily deposits,securing money,daily count. Marketing
experience with both in-store and neighborhood marketing tactics. Misc..
organizational skills, computer, cash register, calculator, scanners,multi-line phone,pricing gun,security eas.
Text section
I was Dm trainee at Movie Gallery. With extensive training and experience. I traveled both within the district and regionally by car and plane. Being co-responsible for 5-6 stores.Cash Handling,Inventory,staffing,Training,maintenance issues,delegating,,HR issues,customer issues that went above store level,loss prevention,public relations,ordering,reporting to regional manager and home office,scheduling,store appearance,all and any paperwork involved with any of the aforementioned responsibilities. During this time, I was able to earn "Store of the Quarter" at my home store. I,of course, can not take full credit. This happened due to the staffing and training of my home employees whom I depended on to maintain outstanding customer service and store duties, while continuing to uphold company policy and procedures during my absence.I feel that with my extensive management experience in retail,I can be an outstanding, and company oriented employee for your company.
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