Project Management Manager

Yoonil Park

CBCP, PMP, ITIL

**** ***** **** ** *******, AZ 85016 Home: 602-***-**** ******.****@*****.***

US Army veteran with 15 years of multi-industry experience in operations management, information technology, project management, and business continuity program management.

SKILLS

Business Continuity Program Management; development, implementation and execution

Business Impact Analysis; all critical and ancillary processes in financial technology company

SAFe Agile project management using Kanban methods for highly iterative project delivery

Physical and technical risk assessment, SWOT analysis, risk profile creation and GAP assessment

Proficient knowledge of ISO 22301, DRII Professional Practices, NFPA-1600, FINRA, FFIEC, OCC, SOC II & SOX

SOFTWARE TOOLS

SharePoint – administrator

MS Project – general project management: Intermediate

Jira (Atlassian Suite) – Agile/Kanban project management: Intermediate

Trello – general project management: Intermediate

Ariba – procurement, accounts receivable processing, supply ordering: Intermediate

BC Metrics (by MHA) – BC maturity and quality reporting

Serena – Workflow management computer software and application lifecycle management

Allgress – governance risk compliance: Intermediate

PROFESSIONAL EXPERIENCE

Early Warning: Sr. Business Continuity Analyst – 2016 - 2017

Manage business continuity program and lifecycle management for a financial technology company specializing in products for financial services providers such as USAA, Bank of America, JP Morgan Chase, Wells Fargo, PNC, US Bank and many others.

Perform BIAs, risk assessments, and plan development activities.

Create policies, templates, processes and procedures that comply with internal audit and regulatory standards.

BC/DR Consultant, iTeres Group – 2015 - 2016

Supported consulting services sales and delivery across multiple accounts, primarily to major US healthcare entities.

Worked with CIO and COO of a professional medical association with one of the largest groups of physicians specializing in the care of patients with chronic kidney disease in Arizona. Developed and executed a detailed project plan for relocation of the IT department to a new headquarters building and colocation facility.

Developed application recovery plans and maintained policy documentation to support the disaster recovery process and testing for a Georgia based regional US healthcare entity.

BC/DR Consultant, BCPM, LLC – 2013 – 2015 (Acquired by iTeres Group)

Supported BCDR consulting services delivery by providing project management (US, Middle East and Asia) of clients operating globally in healthcare, manufacturing, airlines and financial services. Responsibilities included quality control of all client deliverables, pre-sales support presentations and account management services.

Provided project management and operational support for the comprehensive development and testing of IT Disaster Recovery for a large managed IT Services provider. The client end user was a $2.5B Women & Children’s Medical Research Center in Doha, Qatar.

Conducted review of BC program for major investment bank operating in Dallas, NYC, London, Tokyo and Hong Kong. Developed standards and crosswalk as a result of GAP analysis to bring BC program into compliance with audit findings.

Corporate Operations Manager, Facility Gateway Corporation – 2012 – 2013

Developed new financial and project management processes during a period of dynamic growth which included an increase in revenues from $11M tMo $24M.

Reported directly to both the CEO and COO daily, responsibilities included contract review and process improvement to ensure goals and objectives were being met.

Created new vendor management processes, established accounting controls and leading multi-party business reviews with clients and senior executive management.

Senior Operations Manager, Bank of America – 2007 - 2012

Managed multiple teams and 3rd party personnel. Monthly settlement volume in excess of $80B. Participated in SOX audit with internal and PWC compliance teams.

Managed settlement operations responsible for credit, debit, and prepaid cards.

High monetary exposure, Ensured 154 functions were balanced and completed daily.

Worked with process control operations, to perform general ledger accounting routines in compliance with the Global Financial Control department.

Maintained funding position in compliance with wire and Global Treasury Services policy.

Managed $25M in escheatment of unclaimed property inventory.

Senior Operations Consultant, Bank of America

Led a year-long Six Sigma project in the Credit/ATM/Debit Fraud Operations/Claims Department.

Reviewed technology, vendor contracts and service level agreements to address pricing irregularities leading to a recurring annual savings of over $200k.

Leveraged Six Sigma tools and methodologies to ensure alignment with enterprise Hoshin goals.

Identified and documented risks and issues, escalated as needed.

Conducted weekly update meetings with senior executive staff and provided reporting and status updates.

Banking Center Manger, Bank of America

Managed a team of 12 banking professionals directly responsible for personal and small business deposits. Ensured internal audit and regulatory compliance goals were met.

Led annual continuity training in the banking center to include, incident response, crisis communication, and crisis management.

Responsible for training all associates in internal, federal and regulatory compliance.

EDUCATION AND TRAINING

Project Management Professional (PMP)

Certified Business Continuity Professional (CBCP)

IT Service Management (ITIL)

Level 1 Professional Continuity Practitioner (Emergency Management Institute, FEMA)

Microsoft Certified Systems Engineer (MCSE)

Network Engineer Degree, Herzing College, Madison, WI

U.S. Army Basic Combat Training, Ft. Jackson, SC (Honorable Discharge)

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