Information Technology Management
Resume:
John Davies
Experienced IT Systems Analyst, Application Administrator and Project Manager
Beltsville, MD 20705
********@*******.***
WORK EXPERIENCE
University of Maryland, College Park, MD Systems Analyst and Application Administrator
January 2007 - May 2017
●Provided operations and maintenance support for core applications deployed within the Division of Information Technology (DIT). Also monitored system performance, investigated problems (root cause analysis), interacted with vendors, and reported findings to management.
●Served as technical expert on supported applications for the campus. Assisted DITs Engineering teams with integration of services with cloud provider SaaS, PaaS and solutions
●Worked with customers to identify and implement supported services in support of University needs. This included assisting with the deployment of new applications and services for the campus; troubleshooting their existing infrastructure and the creation of technical design documentation and integration plans.
●Provided technical assistance and support related to computer systems, software and hardware through the DIT Help Desk ticket system, and also via phone, online and in-person as applicable. Respond to service requests for incidents, outages, and upgraded supported services. Maintained supporting services documentation. (e.g. Run books, Service Catalog.)
Comcast Communications, Business Services. Manassas, VA
Business Support Network Analyst
2004-2007
Reviewed customer complaints troubleshooting various hardware: Connectivity and Network protocols: ACL, DNS, DHCP, RF, TCP/ IP and SMTP. Configured modems, routers and combination devices
Resolved customer LAN issues that entailed complete understanding of common 3rd Party device configurations and VPN solutions. Helping customers resolve email delivery problems and client configurations. Identifying server and router level issues, DNS & Proxy Server Configuration. Helped clients host their websites. Provided technical support for Comcast Digital Voice Data Services (VoIP)
Columbia Union College. Takoma Park, MD
Adjunct Instructor
2003 - 2005
Database Design & Development, Quality Assurance for Info. Systems.
Federal Sources, Inc. McLean VA
Research Analyst, Manager
1996 - 2003
Managed online databases with market intelligence data on Federal, State and Local IT procurement opportunities.
EDUCATION
Johns Hopkins University – Baltimore, MD
Master of Science in Information and Telecommunication Systems for Business, 2002
Certification Training for PMP certification
PROJECTS
●Faculty Staff Advisory Committee Council Member for the University of Maryland Extension Services (UME) at College of Agriculture.
●Member DIT leadership team that piloted Mobility Initiative at UMD, charged with the responsibility of managing the mobility across campus to all faculty, staff and students by mid- to late-summer 2010. Committee deliverables included (a) software development team that delivered wide range of on-line services through mobility platforms (iPhone, android, blackberry) (b) help DIT provide student resources that will create content for mobility apps (maps, current events, etc.).
●Managed project to give UMD instance of Qualtrics a unique URL and electronic mail identity - Implementation teams included Identity Management, Network Engineering and Enterprise Email.
●Change Management Request Meetings
●Train@Maryland website: http://training.umd.edu
SKILLS
Critical Thinking Skills.
Managing Projects.
Managing Virtual Server, balancing server utilization, capacity and performance.
MS Windows Active Directory, CAS, LDAP (authentication configurations)
Understanding of the Software Development Lifecycle.
Installing, configuring, and securing hardware and software.
Producing Technical Documentation.
Analyze business requirements and document systems and procedures.
Web and App Development
APPLICATIONS MANAGED
Learning Management systems: Blackboard and Instructure Canvas
Enterprise Applications: SharePoint 2013, Windows Server 2003, 2008, SQL Server 2005, 2008. MySQL database. VMWare. Cisco Routers
Web Design and Multimedia:
Dreamweaver, WordPress, Adobe Premier, Audacity, PhoneGap jQuery Mobile. Photoshop
Learning Object Development and Communication:
Clickers, Panopto, WebEx, Qualtrics, Skype for Business. iTune U
Productivity Suites:
Microsoft Office; Word, Excel PowerPoint, Access. G Suite for Education
Ticketing Systems:
Remedy, FootPrints, ServiceNow
PROGRAMMING LANGUAGES
HTML, Java Script, CSS, PHP
Contact this candidate