Customer Service Manager
Resume:
Ciprian I. Danscoi
Philadelphia, PA, 19124
Contact by phone: 215-***-****; by email: **************@*****.***
Professional objective: I consider a great challenge to work in that environment where I can use and improve my multitasking, teamwork, strong communication, adaptability, self-motivated, initiative and creative problem-solving skills for the benefit of my employer and myself. Determined, enthusiastic, and reliable professional seeking an opportunity where I can utilize my analytic ability and professional skills.
Availability:
Job Type: Permanent, Temporary, Term, Detail, Presidential Management Fellows, Recent Graduates, Internships, Telework
Work Schedule: Full-Time, Part-Time, Shift Work, Intermittent, Job Sharing
Work Experience:
Transportation Security Administration DHS
PHL airport
Terminal A East International
Philadelphia, PA 19153 United States
09/2012 - 06/2017
Hours per week: 35
Pay Plan: EE Grade: E
Transportation Security Officer (This is a federal job)
Duties, Accomplishments and Related Skills:
• English and French Proficiency: reading, writing, speaking and listening.
• Mental Abilities: visual observation and identification, mental rotation.
• Interpersonal Skills: customer service, dependability.
• Work Values: responsibility, honesty, integrity.
• Continuously and effectively interact with the public, giving directions and responding to inquiries in a reasonable tone and manner in English and French languages.
• Maintain focus and awareness within an environment containing numerous distractions, people, and noise.
• Work within a stressful environment, which includes noise from alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers, and the requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction.
• Make effective decisions in both crisis and routine situations.
• French translator-facilitator issued officer tag in providing exceptional customer service and directions in difficult situations.
• Liberty Bell Award by the US Department of Homeland Security in March 20th 2014 recognizing exceptional performance, professionalism, respectfulness, helpfulness and excellent customer service for Philadelphia International Airport.
• Liberty Bell Award by the US Department of Homeland Security in August 18th 2014 recognizing professional and business-like manner throughout the workday, consistent performance without question, excellent customer service skills.
Supervisor: Peter Mancini 215-***-****
Okay to contact this Supervisor: Contact me first
Metro Public Adjustment, Inc.
Bensalem
Philadelphia, PA 19153 United States
08/2011 - 09/2012
Salary: 31,000.00 USD Per Year
Hours per week: 40
Public Adjuster Electronic
Duties, Accomplishments and Related Skills:
• Identified and electronically adjusted buildings damages.
• Effective communicated with clients and Insurance Companies representatives.
• Training in insurance and fraud investigation, excellent communications and mathematic skills.
• Assertive and persistent.
Supervisor: Sabrina Brooks 215-***-****
Okay to contact this Supervisor: Contact me first
Alpha Systems, Inc.
Huntingdon Valley, PA United States
08/2010 - 05/2011
Salary: 15.00 USD Per Hour
Hours per week: 42
Electronic Discovery Analyst (Inf. Technology)
Duties, Accomplishments and Related Skills:
• Making documents and data searchable, organized and secure using state of art high volume scanning and data Lexis Nexis processing technologies;
• Industry leading client software ISDI and E-Direct to view, classify and retrieve terabytes of discovery information;
• Performed message extraction from corrupted Outlook Express and Outlook e-mail databases;
• Recovered corrupted Office Outlook files .dbx, .ost, .pst and split those for expanding and formatting processes;
• Converted email to .html, .tiff, .pdf and other requested formats and generate production tables;
• Performed data recovery from hard drives (both desktop and laptop), RAID, floppies, CDs and .zip over ftp: //;
• Monitored and analyzed network and website traffic, folders and file manipulations in large DBMS;
• Helped administer MS SQL Server 7.0 and performed database schema design and T-SQL programming for SQL and Access databases;
• Microsoft office LexisNexis, Adobe Photoshop, Corel ProX4, Summation blaze LG, Microsoft Visio, Microsoft Windows Platform, imaging software applications, MS Access, Concordance, Opticon, IPRO, Lotus notes, MS word, Ultra edit, Easy Recovery, MS excel, Adobe Acrobat, MS Outlook, Word Perfect, FTP and SQL.
Supervisor: Shawn Huston 215-***-****
Okay to contact this Supervisor: Yes
Rescuecom, Inc.
Philadelphia USPAPHI7 Franchise, PA United States
05/2010 - 07/2010
Salary: 22.50 USD Per Hour
Hours per week: 36
Computer Certified Tech (Inf. Technology)
Duties, Accomplishments and Related Skills:
• Install and configure local area data communications networks which may carry data, voice and video communications following organization standards;
• Install, operate and maintain network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans;
• Resolve network communications problems to ensure user’s access to educational networks;
• Install or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations;
• Respond to user questions and explain the operation of network applications and equipment;
• Assist in the maintenance of standards and documentation;
• Perform other related duties as required.
7 Seas Jewelry, Inc.
Philadelphia, PA United States
11/2009 - 04/2010
Salary: 20.00 USD Per Hour
Hours per week: 40
Technical Support (Inf. Technology)
Duties, Accomplishments and Related Skills:
• Worked into a knowledgeable medium of LAN/WAN, DNS, DHCP, TCP/IP, Windows 2003 Servers, Active Directory, topologies and transport methodologies;
• Troubleshoot MS Exchange Server 2003 on Enterprise level;
• Maintained basic operations for Microsoft ISA Server, Microsoft SQL Server 2003, antivirus and fire walls, backup Software;
• Supported end troubleshooting for PHP generating HTML language code, Java script and MySql database (optimization, query);
• Created and designed the implementation of different modules into main code;
• Worked hand on computer for operating systems: DOS, Windows NT, Windows XP, Windows 2000 Server, Linux, keyboards, mouse, monitors, printers, routers, Hubs, central units, FOX Pro, C++, Visual Basic, ASP.Net, PHP, MySql, HTML, DHTML, XHTML;
• Communicated with clients to clarify and solve internal problems and needs.
Supervisor: Donna Alice 267-***-****
Okay to contact this Supervisor: Yes
C.S. Documents Solutions, Inc.
Philadelphia, PA United States
04/2005 - 10/2009
Salary: 14.00 USD Per Hour
Hours per week: 40
Operator Associate (Inf. Technology)
Duties, Accomplishments and Related Skills:
• Communicated with clients to clarify and solve internal or external problems;
• Scanned, processed and worked with documents in IPRO++, Law 5.0, Microsoft Word 2007, Microsoft Excel 2007, Microsoft Access 2007, Adobe Photoshop, Adobe CS4 and Quark Express;
• Retrieved data and produced various reports using a proprietary call tracking software based on types of data requested;
• Helped to maintain VPN communication and Exchange Server in direct data communication with Microsoft Outlook 2003 X.400 protocols;
• Made recommendations for DNS, DHCP, TCP/IP protocol in Virtual Machine Server and Backup Server;
• Designed data, worked with images in IPRO++ last version and LAW 5.0;
• Analytical solved problems in graphical structure.
Supervisor: Joe McNamara 215-***-****
Okay to contact this Supervisor: Yes
Express Scripts, Inc.
Bensalem, PA United States
03/2007 - 06/2007
Salary: 10.50 USD Per Hour
Hours per week: 35
Data Technician (Inf. Technology)
Duties, Accomplishments and Related Skills:
• Worked in a high data environment, inputting handwriting tickets documents (File Net – Java engine or over the phone) in Vax System (customers manner);
• Analyzed data and routed documents to appropriate department;
• Updated electronic information according to code sections regarding hardware/software issues;
• Conducted research and processes on all unidentified information;
• Created analysis of functional specifications for data and information of high complexity, in a high priority communication area with clients;
• Communicated with clients to clarify and solve internal problems.
S.O.M.A Computer Support, Inc.
Philadelphia, PA United States
07/2005 - 09/2005
Salary: 16.00 USD Per Hour
Hours per week: 20
Help Desk (Inf. Technology)
Duties, Accomplishments and Related Skills:
• Answered & resolved 15-20 calls/day utilizing a proprietary call tracking software;
• Resolved hardware computers problems, installation and networking engineering of desktop;
• Troubleshoot software, connectivity issues, hardware and network devices appliances problems;
• Identified research and process of all unidentified information;
• Created analysis of functional specifications for troubleshooting data and information of high complexity.
Uniscribe, Inc.
Philadelphia, PA United States
10/2004 - 04/2005
Salary: 10.00 USD Per Hour
Hours per week: 40
Reprographic Specialist (Computer Operations)
Duties, Accomplishments and Related Skills:
• Helped learning centers in creating instruction manuals, formatting and printing books and different media like CD-ROM, DVD and VHS;
• Analyzed data in Word, Excel and Outlook Express;
• Worked with Digital Imaging Adobe Photoshop, Quark Express.
Supervisor: Jeff Spott 215-***-****)
Okay to contact this Supervisor: Yes
Economat, S.A.
Bucharest, Romania
01/2003 - 10/2004
Salary: 20.00 USD Per Hour
Hours per week: 40
Computer technician Level II
Duties, Accomplishments and Related Skills:
• Troubleshooted and repaired network communication in Cisco, Dell environment;
• Administered on Windows 2000 Server network (40 users) in VPN communication, based on a SQL and UNIX advanced server.
Education:
US Department of Homeland Security "Liberty Bell Award" Philadelphia, PA United States
Technical or Occupational Certificate 03/2014
Honors: Magna Cum Laude
Relevant Coursework, Licenses and Certifications:
• Liberty Bell Award by the US Department of Homeland Security in March 20th 2014 recognizing exceptional performance, professionalism, respectfulness, helpfulness and excellent customer service for PHL.
• Liberty Bell Award by the US Department of Homeland Security in August 18th 2014 recognizing professional and business-like manner throughout the workday, consistent performance without question, excellent customer service skills.
• Behavior and customer service awareness traning 5 modules, Cultural and religious awareness training.
“Strayer” University Washington DC Washington DC United States
Bachelor's Degree 07/2012
GPA: 3.93 of a maximum 4.00
Credits Earned: 189 Quarter hours
Major: DBA, PC Minor: Wan, LAN, Web, PHP, DB Management Honors: Summa Cum Laude
“Bucks County” Community College Newtown, PA United States
Technical or Occupational Certificate 11/2011
GPA: 4.0 of a maximum 4.0
Credits Earned: 10 Quarter hours
Major: T-SQL/ Minor: PL/SQL, Oracle Enterprise Manager 11 Honors: Magna Cum Laude
"Strayer" University Lower Bucks County Trevose, PA United States
Associate's Degree 06/2009
GPA: 4.0 of a maximum 4.0
Credits Earned: 120 Quarter hours
Major: CIS Minor: Wan, Lan, Web, DB Management Honors: Magna Cum Laude
Express Scripts Bensalem, PA United States
Technical or Occupational Certificate 03/2007
GPA: 4.0 of a maximum 4.0
Credits Earned: 10 Quarter hours
Major: Data Entry Minor: Data Entry
Relevant Coursework, Licenses and Certifications:
Data Tech. Certification - full completion
“Strayer” University Feasterville, PA United States
Technical or Occupational Certificate 06/2006
GPA: 4.0 of a maximum 4.0
Credits Earned: 45 Quarter hours
Major: CIS Minor: CIS Honors: Cum Laude
Relevant Coursework, Licenses and Certifications:
Operating Systems: DOS, Windows NT, Windows XP, Windows 2000 Server, Linux;
Software: Microsoft Outlook 2003 (X.400 protocols), Microsoft Word 2003, Excel 2003, Access 2003, Adobe Photoshop, Quark Express, Lotus, proprietary call tracking software;
Hardware: keyboards, mouse, monitors, printers, routers, Hubs, central units;
Networking: DNS, DHCP, TCP/IP;
Languages: FOX Pro, C++, Visual Basic, HTML, DHTML, and XHTML
P.C. NET Training (Accredited by Evaluation Services, NY) Bucharest Romania
Technical or Occupational Certificate 01/2004
GPA: 4.0 of a maximum 4.0
Credits Earned: 20 Semester hours
Major: Windows 2003, NT, Server and operating system Windows XP, Vista Minor: Windows 2003, NT, Server and operating system Windows XP, Vista Honors: Magna Cum Laude
Relevant Coursework, Licenses and Certifications:
Qualification certificate in administration of Windows 2003, NT, Server and operating system Windows XP, Vista.
International Computer School (Accredited by Evaluation Services, NY) Bucharest Romania
Technical or Occupational Certificate 03/2003
GPA: 4.0 of a maximum 4.0
Credits Earned: 15 Semester hours
Major: Programming C++,Visual Basic,Visual Fox, Html, Dhtml Minor: Programming C++,Visual Basic,Visual Fox, Html, Dhtml
Relevant Coursework, Licenses and Certifications:
Programming C++,Visual Basic,Visual Fox, Html, Dhtml
Microsoft (Accredited Worldwide) Bucharest Romania
Technical or Occupational Certificate 02/2002
GPA: 4.0 of a maximum 4.0
Credits Earned: 20 Semester hours
Major: Microsoft Programming DB languages. Minor: Microsoft Programming DB languages.
Relevant Coursework, Licenses and Certifications:
Qualification certificate Microsoft Programming DB languages.
Ministry of Education (Accredited by Evaluation Services, NY) Bucharest Romania
Technical or Occupational Certificate 04/2001
Credits Earned: 5 Semester hours
Relevant Coursework, Licenses and Certifications:
2001 Qualification certificate in Computer Operator Ministry of Education
Job Related Training:
I'm open base on education, experience and training.
Language Skills:
Language
Spoken
Written
Read
French
Advanced
Advanced
Advanced
Russian
Novice
Intermediate
Intermediate
Romanian
Advanced
Advanced
Advanced
Italian
Intermediate
Novice
Intermediate
English
Advanced
Advanced
Advanced
Professional Publications:
I consider a great challenge to work in that environment where I can use and improve my multitasking, teamwork, strong communication, adaptability, self-motivated, initiative and creative problem-solving skills for the benefit of my employer and myself. Determined, enthusiastic, and reliable professional seeking an opportunity where I can utilize my analytic ability and professional skills.
References:
Name
Employer
Title
Phone
Naomi Johnson Uniscribe
Human Resources
Kathy Calderbank Express Scripts
Admission Facilitator
Shawn Huston AlphaLit
Manager
*******@*****-***.***
Igor Smirnov Strayer University
Admission Manager
Joe Mc. Namara C. S. Documents Solutions
CEO "C. S. Documents Solutions, Inc."
(only if necessary): 215287995
Jeff Spotts Uniscribe Documents Solutions
Manager Imaging Department
UPON REQUEST I'LL BRING ALL SIGNED ORIGINALS 215-***-****
Holli Quinn Strayer University
Academic Assistant
*****.*****@*******.*** Indicates professional reference
Additional Information:
Professional Skills: exceptional performance, professionalism, respectfulness, helpfulness, excellent customer service, business-like manner throughout the workday and consistent performance without question.
Technical Skills:
Operating Systems: DOS, Windows NT, Windows (2000, XP, Vista, 7), Windows 2003 Server, Linux;
Software: Microsoft Office Suite, Adobe Photoshop, MS SQL Server, Lotus Notes, Visio;
Adobe CS4, Corel Photoshop Pro, Proprietary call tracking software;
Hardware: keyboards, mouse, monitors, printers, routers, hubs, switches, PC’s, servers;
Networking: TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring, Bridge connections, Loop Back Adapter;
Languages: FOX Pro, C++, Visual Basic, ASP.Net, PHP, HTML, DHTML, XHTML, T-SQL, PL/SQL, and Java Script.
Contact this candidate