Customer Service Project
Resume:
Peter R. Jones 952-***-**** *****.*******@*****.***
Qualification Summary
Result-oriented IT Business Analyst with over eight years of experience in the IT sector working in various development methodologies and product development. Adept at BA core competencies, including requirements elicitation, system and process flow and testing. Accomplished attorney with broad based legal experience gained primarily working in-house for American Indian tribes, requiring an ability to learn, adapt and excel in many areas of the law. Proven ability to understand and communicate with people at all levels and diverse backgrounds. Excellent communication skills and ability to easily adapt to environmental and organizational change, take direction, think fast, and execute with precision. Technology Summary
Certifications
- Certified Scrum Master
Methodologies
- Agile, Waterfall and hybrid SDLC development methodologies Tools
- MS Office, Visio, SharePoint,Visual Studio Online, Oracle Studio, TFS, HP-ALMC, Rational Healthcare
- Familiar with current industry standards for HIPAA and HITECH Professional Experience
BUSINESS & INFORMATION TECHNOLOGY
IT Business Analyst (Consultant), Healthtel, LLC May 2016 – November 2016 Establish business analyst role within small startup agile framework that conducted health care surveys for Medicare and Medicaid members. Communication done through IVR, web and customer service tools.
Promote and mentor on best practices in requirements drafting and testing
Drive all aspects of SDLC and work closely with business to design application solutions for business needs.
Closely worked with the Project Manager to create project schedule and tracked project status
Participated in review meetings, developing rollouts, transition and implementation plans and procedures.
Responsible for reviewing requirements, creating screen mock-ups of the application and Business Process Flows using Visio.
Backlog grooming, prioritization and planning, defect tracking
Document custom development and reporting systems, including gap analysis
Research and draft policies involving company security, HIPAA compliance and industry certification.
Closely worked with the Project Manager to create project schedule and tracked project status
Responsible for reviewing requirements, creating screen mock-ups of the application and Business Process Flows using Visio.
Participate in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application.
Created test cases and perform testing in web and IVR.
Analysis and document mapping for .XML and .XSD files. IT Business Analyst, SelectAccount July 2015 – February 2016 Project includes customer service as well as client facing applications for managed financial services such as Health Savings Accounts, Federal Savings Accounts, including portal and API development.
Elicit, validating, and documenting requirements of project stakeholders.
Manage and verify that requirements have been satisfied by evaluating and testing new and modified application software programs, ensuring quality outcomes.
Work with cross-functional team to ensure proper functioning in production and identify process improvements.
Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application.
Draft use cases and user stories for Agile development
Project management on migration of security information to ITIM. Global Labeling IT Analyst (Consultant), 3M Corporation February 2015 – June 2015 Project to standardize global design and label templates on all 3M branded shipping, handling, inventory, and other packaging for enterprise wide SAP implementation
Create current and future state label and system requirements for manufacturing.
Create design for migration of data and interface.
Work with cross divisional team to assure compliance with regulatory requirements and deadline for medical device labels.
Responsible for reviewing requirements, creating screen mock-ups of the application and Business Process Flows using Visio.
Business Analyst (Consultant), Target Corporation July 2013 – January 2014 Project in two phases: bring retail store and online data from POS and legacy systems into TerraData data warehouse and then display side by side in Microstrategy reports and dashboards
Assured that technical design matched business requirements.
Met weekly with business to identify and document new requirements and rescope development to achieve project success.
Closely worked with offshore development and testing teams.
Map system fields from multiple legacy point of sale systems to master list and update as finance requirements evolved.
Work closely with TerraData consultant to assure data correctly loaded and required fields were being populated and could be manipulated.
Define requirements for reporting and work with business on display and views broken down by sales per store, per region and item type.
Work closely with Microstrategy consultants for reporting and assure that data consumed by TerraData could display per business requirements.
Tracked projects and assured that necessary approval was received for requirements, design, and test scenarios and cases.
Also worked on smaller project to give real-time count of store inventory by combining legacy systems into one. Project faced technical issues requiring draft of multiple change requests and management determined to halt work as requirements could be met by upcoming system. This involved constant contact with management on performance, creating reports for upper management and change requests. Draft materials for management to explain and justify project termination. Business Analyst (Consultant), Express Scripts January 2013 - June 2013 Worked on several projects related to merging two incompatible systems after company merger. Focus on government claims to assure that pharmacy benefits correctly calculated and paid.
Assist business sponsors in defining high level and detailed level requirements
Work with development to assure that high level and detailed level design met requirements and testing.
Assure that acceptance criteria met for correct calculation of member co-pay and correct allocation of billing to appropriate government program.
Document process flow in Visio from POS through Claim and Finance systems.
Project tracking and research and analysis of gaps in systems Senior Business Analyst, Thomson Reuters February 2012 - January 2013 Design and implementation of a cross-functional tool for capture through production of legal artifact processing in both online and print offerings.
Elicit requirements and documentation in agile environment.
Write user stories and assist in testing using out of box Oracle BPM.
Responsible for reviewing requirements, creating screen mock-ups of the application and Business Process Flows using Visio.
Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application.
Research and analyze gaps in system; propose work-arounds and escalate to leadership. Business Analyst (Consultant), Thomson Reuters March 2009 to January 2011 Participated in development, design, launch and post-launch for WestlawNext.
Determined requirements for intra document linking and linking between documents. Create design for correct display of data attributes and when necessary, included metadata.XML tags to assure parity with development
Tasked with research and investigation into which collections and databases were being siphoned into product in order to assure application of correct billing codes. Online Product Design Specialist, Thomson, Inc. March 2001 – December 2002 Online Design Specialist using core BA competencies in customizing US focused legal research tool for international partners, specifically WestlawUK.
Managed scope of proposed software launch dates including facilitating bi-weekly meetings with London and Yorkshire.
Monitor transition from legacy to .xml based language for international offerings to assure Reference Staff Attorney, West Group May 1999 – May 2001
Develop and improve customer service skills while assisting and instructing attorney users of varying skill sets.
LEGAL EXPERIENCE
Staff Attorney – eDiscovery, Special Counsel December 2016 – Present Using a variety of tools and platforms, examine documents relevant to pending litigation and regulatory investigations to determine whether the information should be turned over to opposing party in response to discovery request.
Examined documents for legal relevance, responsiveness, privilege and confidentiality.
Performed 1st and 2nd level review, redactions and generated custom searches.
Performed Quality Control of document review teams.to ensure high quality deliverables.
Created and maintained privilege and redaction logs and participate in special projects. Assistant General Counsel, Prairie Island Indian Community January 2014 - April 2014
Hired to work with agency director to meet court deadlines and increase agency efficiency without usurping director’s authority.
Represent Child Protection and Chemical Dependency agency in court.
Manage outside counsel.
Advise tribal government on interaction between federal law and tribal sovereignty. Assistant General Counsel, Prairie Island Indian Community June 2007 – October 2008
Broad legal experience in government and commercial setting, including contract, government, commercial, employment, and compliance.
In-house counsel for tribal gaming entity employing over 1200 people; met weekly with board and directors.
Draft and review commercial, software and entertainment contracts.
Contract drafting and review for gaming devices including hardware, software, front of house, back of house and security/surveillance systems for gaming facility.
Summarize contractual amendments and status to management and ownership.
Ensure compliance on gaming regulations, employee licensing and represent Commission in license hearings.
Manage outside counsel.
Litigation in tribal court.
Ensure compliance on gaming regulations, employee licensing and represent Commission in license hearings.
Draft tribal codes, proposed legislation and memoranda for Tribal Council and Tribal programs and agencies.
Monitor proposed federal regulations and draft comments for tribal government. Tribal Attorney, Sisseton-Wahpeton Oyate of the Lake Traverse Reservation October 2003 – June 2007
Oral argument before South Dakota Supreme Court on capital murder case, State v. Owens, 2007.
Member of 2005 NCAI/ITMA Trust Reform Technical Work Group to create draft principles for Senate Committee on Indian Affairs legislation to settle Cobell lawsuit and federal Indian trust reform.
Draft and review commercial, software and entertainment contracts.
Contract drafting and review for gaming devices including hardware, software, front of house, back of house and security/surveillance systems for Tribe’s three gaming facilities.
Summarize contractual amendments and status to management and ownership.
Counsel Human Resources with developing and improving policies and procedures.
Draft tribal codes, proposed legislation and memoranda for Tribal Council and Tribal programs and agencies.
Lobby United States Congress and state and local governments and ddvise tribal government on internal government strategies.
Counsel for state-tribal gaming compact negotiations and ensure compliance on gaming regulations, employee licensing and represent Commission in license hearings.
Manage outside counsel.
Litigation in tribal and state court.
Associate Attorney, Nordhaus, Haltom, Taylor, Taradash & Bladh, LLP January 2003 – July 2003
Draft tribal codes, proposed legislation and memoranda for Tribal Council and Tribal programs and agencies.
Support risk management company on issues affecting Indian country in several states. Staff Attorney BlueDog, Olson & Small, PLLP March 1999 – December 2002
Draft tribal codes, proposed legislation and memoranda for Tribal Council.
Draft tribal codes, proposed legislation and memoranda for Tribal Council and Tribal programs and agencies.
Research Indian treaties and advise on status and federal compliance. Associate Attorney, Aafedt, Forde, Gray & Monson, P.A. February 1997- February 1999
General litigation with workers’ compensation emphasis and liability defense.
Researched and prepared numerous briefs to the Workers’ Compensation Court of Appeals and to the Minnesota Supreme Court.
Recognitions and Certifications
Selected by faculty for International Commercial Arbitration Moot, Vienna, Austria.
Selected as member of National Trial Advocacy Team.
Eagle Scout, Boy Scouts of America.
Pi Delta Phi (National Academic Honor Society).
Education
Brigham Young University (1993)
B.A. Political Science and French
J. Reuben Clark School of Law, Brigham Young University (1996) Juris Doctor
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