Customer Service Administrative Assistant

WENDY SIMPSON

P.O. Box ****, Brookshire, T X **423 P: 281-***-**** *******.*******@*****.***

Professional Summary

Energetic Administrative Assistant with over 12 years experience in a fast-paced environment. Organized and professional.

Skills

Professional phone etiquette

Excellent communication skills

Articulate and well spoken

Multi-line phone proficiency

Meticulous attention to detail

Time management

Professional and mature

Strong problem solver

Strong Interpersonal skills

Mail Management

Schedule management

Highly dependable

Self-starter

Positive attitude

Customer service oriented

Flexible

Works well under pressure

Pleasant demeanor

Critical thinker

Quick learner

Excellent planner and coordinator

Dedicated team player

Resourceful

Proofreading

Loyal

Maintain confidentiality

Results-oriented

Work History

Purchasing Assistant, 09/2013 to 02/2014

National Trench Safety, LLC – Houston, TX

Responsible for completing Purchase Order packets for Accounts Payables to review and cut vendor checks

Searched database for information, such as Receivers, Customer Invoices, etc.

Contacted Branches for missing paperwork or questions regarding existing paperwork

Meticulous attention to detail helped Purchasing, Inventory and Branches discover discrepancies

Organized and filed Purchase Requests and additional paperwork

Assisted Senior Purchaser by researching information, making calls, taking calls and assigning Purchase Order Numbers to Branch Managers

Covered switchboard for Receptionist when needed

Responsible for office supply orders, organization and upkeep, including Letterhead, Invoice paper, envelopes and Business cards

Responsible for copier/printer service calls and follow up

Assisted with set up of company's annual Branch Manager Meeting and in house Holiday parties

Receptionist, 10/1999 to 06/2012

Pappas Restaurants, Inc – Houston, TX

Answered and quickly redirected hundreds of calls per day

Screened all visitors and directed them to the correct employee or office

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Maintained the front desk and reception area in a neat and organized fashion

Served as central point of contact for all outside vendors needing to gain access to the building

Supplied building access fobs to employees and visitors

Dispersed incoming mail to correct recipients throughout the office

Received and distributed faxes and mail in a timely manner

Maintained and reserved the executive conference room calendar

Managed office supplies, organization and upkeep

Prepared monthly mailings

Provided support to all departments

Handled multi-faceted responsibilities

Parents' Night Out Director, 08/2003 to 12/2006

St. Matthew's United Methodist Church – Houston, TX

Supervised Parents' Night Out program, every Friday night for three years

Responsible for the hiring of care givers

Planned and coordinated activities and meals each week, budgeted accordingly

Maintained a fun and safe environment for everyone

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