Project Manager

Heidi A. Kaufman

Email: ************@*****.***

Cell: 360-***-****

Summary of Qualifications

Highly organized and meticulous Project Manager with experience in hardware deployment and software release. 5+ years experience in large scale Infrastructure support and release of high volume software and projects at Microsoft.

Core Competencies and Certifications

•IT Project Management and Leadership Experience

•Comprehensive Business Management Skills

•Process Improvement, Business Analysis

•CompTIA A+, Server+, Project+ (Technical Project Management)

•MOS Sharepoint 2010

•Six Sigma Yellow Belt

•Visual Studio, VSTF, GFS Deploy, ITSM, UTS Ticketing, MyCapacity, MSMarket, MSTicketing, MSAsset, Active Directory, QE, PolyCheck, Github, Siddash, Testdash, Salesforce

•Microsoft Office, Microsoft Excel, Microsoft Sharepoint/Sharepoint Designer, Visio, Infopath, Dynamics CRM, Microsoft Office Suite, Microsoft PowerPoint

Professional Experience

Company: Virtuosity Consulting Group, contracted at Microsoft

Job Title: Release Management Coordinator

November 2016 – Present

Description of Position: Managed the release process for Microsoft Research

Worked closely with release compliance subject matter experts and stakeholders to drive and promote effective communication throughout the release process

Successfully drove multiple release projects concurrently (120+ projects). Each project uniquely different.

Assisted with documentation and training regarding the release process, usage of team tools and best practices.

Code Signing of files using Microsoft tools

Assist researchers in uploading projects to Microsoft sites

Scheduled and facilitated meeting between subject matter experts, stakeholders and researchers.

Company: Virtuosity Consulting Group, contracted at Microsoft

Job Title: Project Manager; SQL/Windows Partners

January 2016 – Present

Description of Position: Managed the monthly SQL/Windows Partners Test Pass. Assisting the Release Management team with various compliance and localization tasks to ensure on time SQL release.

Launched monthly test pass’s for multiple versions of SQL against monthly Windows releases

Monitored test progress and triaged failures

Drove 100% signoff within timeline since starting this position

Assisted with the localization of Privacy files and uploaded to main branch

Company: Steyer, contracted at Microsoft

Job Title: Release Management Coordinator; Geopolitical Subject Matter Expert

February 2015 – January 2016

Description of Position: Managed the release process and complete Global Readiness reviews for all Technology & Research releases.

Geopol SME; Worked with research groups to review all releases against Microsoft Geopolitical and Compliance Standards.

Worked closely with release subject matter experts and stakeholders to drive and promote effective communication throughout the release process

Successfully drove multiple release projects concurrently (120+ projects)

Assisted with documentation and training regarding the release process, usage of team tools and best practices.

Created and implemented improvement in process which improved Geopolitical signoff time by 40%.

Company: Ciber, contracted at Microsoft

Job Title: Operations Project Manager

June, 2014 - January, 2015

Description of Position: Gathering server and network configuration requirements from customers and managing the end to end project lifecycle to deploy server and networking hardware into Microsoft Production and Non-Production Datacenters worldwide.

•Successfully drove the deployment, migration or decommission of servers and network hardware for multiple teams

•Identifying the complexity of each project, drafted and managed comprehensive project plans to completion

•Partnered with the Capacity Planning Team for rack space and power within the datacenters

•Proactively identified upcoming risks, issues, and bottlenecks; Partnered with the Datacenter team and Network Engineers to successfully resolve any issues

•Prioritizing and on-time completion of multiple projects

•Facilitated weekly sync calls with the Datacenter Technical Program Manager, Network Engineers, customers, and DC - Site Services Team

Company: ATOS, contracted at Microsoft

Job Title: Infrastructure Project Manager, Global Capacity Services Expansion and Optimization

May, 2012 - June, 2014

Description of Position: Management of expansion and optimization infrastructure projects for Microsoft Data Centers located in the US and abroad.

Successfully managed the migration or replacement of 1500+ MSIT asset from the Reno datacenter enabling the data center to be retired

Executed numerous network upgrade projects end to end

Managed projects for server moves, migrations and retire (MMR) for datacenter optimization

Managed net-new server deployments from procurement to customer hand off

Created and maintained project artifacts, documentation and processes

Worked with clients to maintain high customer satisfaction throughout the projects

Lead cross team meetings to facilitate project scheduling and risk mitigation

Improved team process resulting in increased efficiencies by using Six Sigma ideology

Company: WithinCompliance, contracted at Microsoft

Job Title: Project Manager, Release Management

November 2011- March 2012

Description of Position: Successfully facilitated the Windows Logo Certification process for the SQL Server 2012 release

Managed end-game schedule

Drove deliverable and defect resolution for Windows Certification testing for Microsoft SQL Server

Managed intercommunication between Windows Certification team and SQL developer and test teams

Tracked criteria, tasks, and defects using Visual Studio Team Foundation

Created project artifact, documentation and processes for use on future projects

Authored detailed documentation on the end-to-end process

Company: WithinCompliance

Job Title: Project Manager, Sharepoint and Website Development

June 2011- October 2011

Description of Position: Develop new business website, coordinating sharepoint sites and employee portal with a focus on ease of usability and organization

•Confer with stakeholders to assure sites meet company requirements

•Designed the layout in Sharepoint Designer

•Added and customized web parts to display information using HTML

•Created employee forms in InfoPath for portal

•Administered the sites regarding permissions to various groups

•Created an employee portal, organized and uploaded employee documentation, training videos, timesheets

Company: Olympic College, Bremerton, WA

Job Title: ITV Technician

August 2010- July 2011

Description of Position: Operate and trouble shoot audio-visual equipment and assist professors with Microsoft software

Set up and operate or assist others in the operation of various audio-visual and video equipment such as PowerPoint, film and slide projectors, amplifiers, speaker systems, television cameras and monitors, receivers, audio and video tape recorders, video projectors and interactive media systems

Produce instructional materials such as slides, transparencies, charts and posters; assist higher level technicians in the production or presentation of instructional materials such as computerized multi-media materials, films, and audio and video recordings

Set up audio and video recording and/or playback equipment, lighting, and staging equipment

Comply with copyright law and practice as it applies to the duplication and presentation of media materials

Assist in the scheduling of media equipment; assist in maintaining stock and inventory records on materials, equipment and parts

Company: InSight Global

Job Title: IT Field Service, Contract Position

March 2011 – June 2011

Role:

•Testing wireless signals

•Installing and upgrading WWAN cards and Mobile Broadband Adapters

•Troubleshooting wireless connections

•Providing timely and courteous customer service to State Farm agents

Company: Staples

Job Title: Computer Technician

August 2010- November 2010

Role:

•Performed technical system diagnostics

•Performed upgrades including installing RAM and hard drives

•Installed software and upgrades

•Adhere to all company policies procedures and safety standards

•Stayed up to date on product information by completing training modules

•Provided an inviting environment for the customers by maintaining a neat and clean department

•Determined and demonstrated understanding of customer’s needs

•Sold products and services which provide the total solution

Company: American Workwear/ Whistle Workwear

Job Title: Web Master

June 2007- March 2010

Role:

Website development using HTML, XHTML and CSS design tools.

Development of Volusion CRM

Development of sales ads and banners using Paint Shop Pro

Managed Customer Ordering Help Desk

Added new products to the website to increase site inventory

Updated products and company information as needed

Debugged the business website for proper functionality

Usability testing of company website

Implemented design changes to improve customer service

Managed SEO and marketing campaigns’

Company website maintenance

References available upon request.

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