Customer Service High School

Ebony Parrish Fort Lauderdale, Florida 954-***-**** **********@*****.***

CUSTOMER SERVICE PROFESSIONAL

Extremely motivated and disciplined professional possessing a blended diverse skill set with a proven track record to function in a variety of ways and is adept at bridging gaps to accomplish organizational interest. Strong customer relations experience that is transferrable to serve in a position requiring interpersonal skills, accountability and positive public representation.

Solid ability to effectively present information in one-on-one and small group settings.

Exceptional ability to effectively multi-task several intricate assignments with tight deadlines.

Strong ability to establish successful working relationships both internally and externally.

Excellent organization and coordinating skills, and ability to analyze and problem solve efficiently.

KEY AREAS OF ACHIEVEMENTS

-Adept at inspiring confidence, calmness under pressure, with accountability, credibility and authenticity.

-Excel in fast paced environment, working well with a team or independently to achieve production goals and consistently exceed quota.

-Commended by supervisor for flexibility in changing work hours when asked and filling in for absent employees.

-Significantly improved staff morale and teamwork, resulting in high productivity and overall production for entire organization.

PROFESSIONAL WORK EXPERIENCE

Customer Service Specialist August 2016- December 2016

First Data Coral Springs, Florida

Interact with customers to provide information in response to inquiries regarding products and services and to handle and resolve complaints.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather condition that could increase bills.

Refer unresolved customer grievances to designated departments for further investigation.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Fraud Specialist January 2016- July 2016

SITEL Pompano Beach, Florida

Handle 45-70 cases per day. Contact customers to investigate charges. Obtain evidence, take statements, produce reports, and testify to findings regarding resolution of fraud allegations. May coordinate fraud detection and prevention activities.

Advise businesses or agencies on ways to improve fraud detection.

Gather financial documents related to investigations.

Review reports of suspected fraud to determine need for further investigation.

Prepare written reports of investigation findings.

Customer Service Associate February 2014- June 2015

Convergys Tamarac, Florida

Check to ensure that appropriate changes were mad e to resolve customers’ problems. Solicit sales of new or additional services or products. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Confer with customers via telephone or in person to provide information regarding services provided, taking or entering orders, cancelling accounts, or obtaining details of complaints.

ACADEMIC QUALIFICATIONS

Coral Glades High School High School Diploma Coral Springs, Florida

ADDITIONAL RELATIVE WORK EXPERIENCE

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Deliver messages and run errands. Greet persons entering establishment, determining nature and purpose of visit, and direct or escort them to specific destinations.

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