Customer Service Management
Resume:
Suez Chavies
McDonough GA. **253
*****@***.***
Objective: To secure a customer service administrative or management position within a company offering challenge, responsibility, and an opportunity for advancement.
Profile: A high energy, results oriented individual with extensive administrative skills, over fifteen years of management and customer service experience.
*Versatile, disciplined, able to initiate and maintain vendor contracts at a quality level. Obtained a Government security clearance.
*Extensive knowledge of creating and conducting training programs, provide conflict resolution, and exemplary customer service and support.
*Committed to strengthening interdepartmental collaboration, and significant productivity gains. Motivate staff while promoting high documentation standards. Maintain a great rapport with upper management at all times. Managed workflow and schedule to ensure goals and deadlines are met.
Experience
Prologistix Inc. USPS *Warehouse-: Temporary/Seasonal 11/2016- Present
Customer service, inventory control, scan merchandise into In-house database system for filling product orders, sort and distribute mail. Receive merchandise deliveries, assist with warehouse physical inventory stock and inventory aisles, ensuring proper set-up according to specified plan.
SMRC Resources VA- contractor 01/2013 – 02/2016
Monitor and supervised 45 employees on a daily basis under a VBMS Government project for the Department of Veterans Affairs.
Check for quality and production to make sure all veterans files are prepped properly to be scanned into the system so that they can become digital images – (EMR.)
Implement new rules guidelines and regulations.
Converse with upper management daily to make sure we follow government standards, policies, and procedures at all times.
Meet with VA and CACI upper management weekly to implement new procedures to ensure the veteran’s claims files intake process has a shortened turnaround process.
Accessorize with Alia CEO/Owner 09/10 – 12/12
Responsible for overall leadership, growth and direction of the company which includes budgeting, POS, advertising, and providing exceptional customer service. Assist with sales. Responsible for A/R and A/P, payroll, purchasing supplies, and cash management. Responsible for the complete operation and coordination of self-owned business for cash flow, budgeting, inventory.
The Home Depot/ Cross Mark Retail Merchandiser 06/08 – 10/09
Traveled throughout South Georgia to several Home Depot Stores, for Product Knowledge Training for customers and employees, set planograms and modules through schematic diagrams.
Ordered new merchandise with PDA, coordinated with other vendors, changes POP and signage.
Data entry and downloaded information on PC to show images daily of work performance.
Wal-Mart Supercenter Department Manager 09/04 – 06/08
Managed several employees, maintained a professional rapport with upper management and associates. Implemented new and existing store policies, procedures, and safety regulations at staff meetings. Trained new associates, conducted monthly inventories, maintained weekly scheduling.
Exercised excellent customer service skills. Tracked sales and comp shop with the use of in-house computer system, the Telzon 960. Maintained stock on display, in the back room, and on the sales floor; ordered merchandise.
Wackenhut Security Bank of America 03/02 – 12/07
Traveled throughout the Southern Regional offices of Bank of America to enhance security measures and take photo ID pictures of all employees. Ensured personnel were following all Bank Of America security protocol and necessary precautions to maintain a safe work environment. Facilitated staff safety seminars and workshops to assist with security guidelines.
Education:
United Education Institute-Graduate
Medical Billing and Insurance Coding-Certificate
Host Financial Planning and Office Management Seminars
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